[thibodeauxmartin@bellsouth.net]

I have Roxio Creator Suite 8 installed. I created a slideshow on windows movie maker and imported to Roxio. I created a dvd menu and everything is fine until I try to burn it to dvd. When I start the burn I get a windows error message that says videowave8 has encountered a problem and needs to close. Roxio then shuts down. I have downloaded and installed the hotfix with the same results. Can anyone help

[sknis]

thibodeauxmartin@bellsouth.net, on Dec 4 2006, 02:16 PM, said:

I have Roxio Creator Suite 8 installed. I created a slideshow on windows movie maker and imported to Roxio. I created a dvd menu and everything is fine until I try to burn it to dvd. When I start the burn I get a windows error message that says videowave8 has encountered a problem and needs to close. Roxio then shuts down. I have downloaded and installed the hotfix with the same results. Can anyone help

There are a lot of possibilities so this is going to be an issue of trial and error and of questions being asked. I hope you have the patience and will to do this. I assume you saved the file in the WMV format on your computer and you were able to preview it on your computer.

The first thing to try is to put that WMV file into VideoWave. Does the program accept it? It should unless something was added to the WMV file that Roxio doesn't like. If Video Wave accepts the file, try outputting it to a file (icon that looks like a film reel). Chose mpg2 for DVD best quality. Name it and set the file location. Click "Create Video File". This will encode the file to a DVD compatible file so it will not encode the video in MyDVD.

If the encoding stops, then there is something wrong with the original file. Note the time that it stops. Go back to the wmv file and see what is going on at that point. It could be as simple as trying to use a DRM protected music file (bought from an on-line store), a problem with a transition timing or other. In VideoWave timeline, it should be easy to spot where there is a problem.

If the file encodes to the mpg2 file, Close VideoWave and open MYDVD. Set up your menu and add that mpg2 file. When you are ready to burn, choose to burn to a image (iso) file. Set the name and the location. Make sure that the other options are not chosen. Also uncheck the option about the audio; I forget what that says (normalize?). When the program is working on the mpg2 file you added, you will not get a preview but will get a gray screen with mpg2 on it. This means that the program sees it as a DVD compliant format and will not re-encode it. That will go very quickly unless you have made some changes to it in VideoWave. If the program hangs there, come back and post what error message you see, if any.

If the iso file completes properly the close MyDVD and open Disc Copier. In the left window, navigate to the iso file. You would be able to see the preview there. If it OK, then you can simply copy that iso file to a DVD blank.

This sounds like a lot of work and it much more than what you would normally do but the above procedure does troubleshoot the original file, troubleshoots the MyDVD menu rendering and other things. Please come back and let us know where you run into a problem. i hope you have the interest to do this troubleshooting.

[thibodeauxmartin@bellsouth.net]

I appreciate the reply. I have uninstalled Roxio for now as the update had caused problems anyway. I will re-install at a later date if cannot find a replacement software for Roxio. But I will keep a printout of this in case.
Thanks for the help.