[oldbob]

I upgraded to IE7 and my ECM7 quit. I went to Roxio web site and it recommended EMC9. So, I bought it, installed it, tried to use VideoWave and my computer locked up. Nothing would work, nothing not even control-alt-delete. So I uninstalled IE7 and went back to IE6. Same problem, lock up bad, power down was only way out. I uninstalled EMC9 and reinstalled EMC& with the IE6 and I back working. But now I have a $99.99 piece of garbage laying around now. Roxanne was no help and "she" has never been thourgh ECM6, 7 and now 9. Roxio web sight really hurts.

[grandpabruce]

oldbob, on Dec 4 2006, 08:27 PM, said:

I upgraded to IE7 and my ECM7 quit. I went to Roxio web site and it recommended EMC9. So, I bought it, installed it, tried to use VideoWave and my computer locked up. Nothing would work, nothing not even control-alt-delete. So I uninstalled IE7 and went back to IE6. Same problem, lock up bad, power down was only way out. I uninstalled EMC9 and reinstalled EMC& with the IE6 and I back working. But now I have a $99.99 piece of garbage laying around now. Roxanne was no help and "she" has never been thourgh ECM6, 7 and now 9. Roxio web sight really hurts.

Does your computer meet the minimum requirements of the software? Actually, it should far exceed the minimum requirements. List your system specs.

[oldbob]

grandpabruce, on Dec 4 2006, 07:19 PM, said:

Does your computer meet the minimum requirements of the software? Actually, it should far exceed the minimum requirements. List your system specs.

Sorry I didn't stay around to say thankyou. This is the first time for me to post anything and by the time I got every thing figured out I had to leave. So I thank you now (if you read this again). I cannot say that I "far exceed" the minimum requirements but I do exceed all except the RAM, I have the minimum of 512.

When I first installed the program I tried several of the programs. I was able to load and work with a short 4 min. clip, I made a slide show with affects etc, I used the Photo Suite and that was fine. But when I got to the VideoWave what a change. When I would put photos on the story board my computer would lock up every time I tried to add a third photo. I tried several times and powering down with each try. I could put two photos in add color panes anything but when I would try add a third photo, lock up. So twice after rebooting I cliked on the help button while in VideoWave. MY computer hummed for a moment but nothing showed up as a help window. I could get help in other programs but not VideoWave.

I really enjoy putting slide shows on DVD with my own music as backround and the EMC7 is good for that.
So now I can still do what I enjoy.

But having to get help by means of message board like this is not my idea of service. If I bought a shirt from JC Penney and there was a problem either with me or the shirt I would not be told by JC Penney to go out in the parking lot and find a caring customer that could help me.

But I do thank you Bruce.

I have to be some place in a little bit so I can't wait around, thanks again.

[grandpabruce]

oldbob, on Dec 5 2006, 06:07 PM, said:

Sorry I didn't stay around to say thankyou. This is the first time for me to post anything and by the time I got every thing figured out I had to leave. So I thank you now (if you read this again). I cannot say that I "far exceed" the minimum requirements but I do exceed all except the RAM, I have the minimum of 512.

When I first installed the program I tried several of the programs. I was able to load and work with a short 4 min. clip, I made a slide show with affects etc, I used the Photo Suite and that was fine. But when I got to the VideoWave what a change. When I would put photos on the story board my computer would lock up every time I tried to add a third photo. I tried several times and powering down with each try. I could put two photos in add color panes anything but when I would try add a third photo, lock up. So twice after rebooting I cliked on the help button while in VideoWave. MY computer hummed for a moment but nothing showed up as a help window. I could get help in other programs but not VideoWave.

I really enjoy putting slide shows on DVD with my own music as backround and the EMC7 is good for that.
So now I can still do what I enjoy.

But having to get help by means of message board like this is not my idea of service. If I bought a shirt from JC Penney and there was a problem either with me or the shirt I would not be told by JC Penney to go out in the parking lot and find a caring customer that could help me.






But I do thank you Bruce.

I have to be some place in a little bit so I can't wait around, thanks again.

Oh my. I do so hate analogies, because they don't hold water. Ok, list your system specs, similar to how I have mine listed in my signature. Maybe we can spot something.

In the meantime, I will be out in the parking lot, waiting.

[oldbob]

grandpabruce, on Dec 5 2006, 04:53 PM, said:

Oh my. I do so hate analogies, because they don't hold water. Ok, list your system specs, similar to how I have mine listed in my signature. Maybe we can spot something.

In the meantime, I will be out in the parking lot, waiting.

Sorry I caused you to have the negative vibe. I'm done

[grandpabruce]

oldbob, on Dec 5 2006, 11:54 PM, said:

Sorry I caused you to have the negative vibe. I'm done

No negative vibe, hence the smily face.