9 replies to this topic

[edellow]

First of all, let me say that I am VERY disappointed with Roxio at their lack of customer support for this product.  Not only do they not support it but they put what little linkage to the product thet have into a loop to make the process of discovering there is no support very frustrating.

When trying to convert a file under Vista, the program comes back with a completed message right away without actually completing anything.

What I have discovered, thanks to a clue from Kim, is that MyTV ToGo is running into a security issue under Vista.  To correct this, turn off 'User Account Control'.  This is done in 'Control Panel/User Accounts'.  This will also turn off all the annoying nags Vista puts up.

There is probably a way to apply the proper security to files to allow User Account Control to remain on but I have not found it.  At least we have a work-around and some info on why it breaks.

[gaper1]

where on the Roxio website states that MyTV toGo would support Vista?

[edellow]

gaper1, on Dec 5 2006, 10:48 AM, said:

where on the Roxio website states that MyTV toGo would support Vista?

I think you missed the point.

Roxio does not support MyTV ToGo on ANY operating system.  If you are under the misconception that they do, just try to get some.  It is unlikely that I will ever buy another product from Roxio based on the total lack of support I have witnesed on this product.

We are on our own for support which is why I posted my findings on Vista.  Other posters have asked about Vista so I replied.

[drock]

thanks for the clue with Vista. I'm finding that many problems in Vista can be solved by turning of the UAC.

Thanks for the clue with Vista. I'm finding that many problems in Vista can be solved by turning of the UAC.

[ggee1]

   Many thanks as well!  I spent three hours trying to get this to work and something as simple as "UAC" I would have never thought of.  I called Roxio but they will not support their product over the phone, no big deal.  So I go to the online support to open a ticket, only to find out that I had a ticket open for another Roxio product over two months ago that was never resolved!  I'm not downing the product, but there needs to be more support .

[Keith G]

I was very much hoping that the post on 12-5-06 would solve my problem since I was having exactly the same results.  I disabled the UAC but when I rebooted I was warned about a driver from sonic not be compatible with VISTA and that it had been disabled: ROXIO DLA.  Now MyTVToGo will not even come up . . . little circle like it is loading . . . and then nothing.

I will next investigate ROXIO DLA driver and try to get a newer one.  I'll post here what happens.

[Liqvid]

See this knowledge base article reguarding the DLA driver being blocked.
Article

[Keith G]

Here was my first attempt at the DLA driver problem:

Googled 'Sonic Solutions DLA' and picked first from list: a CNET address which contained an address for Sonic Solutions DLA driver patch for VISTA.

                       http://kb.roxio.com/content/kb/MyDVD/000131CR?set-locale=en

Anyway, went to the link, followed their instructions (very simple), and message at startup went away.

Now, MyTVToGo is working properly . . . knock on wood!

Edited by Keith G, 30 July 2007 - 06:20 AM.

[Sohandy]

I bought this product based on reviews I saw on line.  I wish I had visited the forums first.  I have yet to get it to work on my Vista machine with an ipod touch.  I have only been able to convert to pocket pc format and then use videora to convert to ipod.  What a pain.

I recently bought Pinnacles mobile media converter.  It does work, if you convert to the H.264 format.  It does not schedule conversions or automatically convert shows in the future.  BUT, it does work.

[fah3]

Workaround to get MyTV ToGo functioning under Vista with UAC enabled

Note:  I have NOT tested this with the ReadySync automatic conversion.  I suspect if you allow ReadySync.EXE to run as administrator it might work fine.

The following steps will allow a Windows Vista user with UAC enabled to launch the MyTV ToGo application as "administrator" and manually select / convert files.

Step 1.  Update the registry

Start->Run->regedit

HKEY_CLASSES_ROOT\htafile\Shell
--Add new Key "Runas"

HKEY_CLASSES_ROOT\htafile\Shell\Runas
--Add new Key "Command"

HKEY_CLASSES_ROOT\htafile\Shell\Runas\Command
Add the following "Data" to (Default):  C:\Windows\system32\mshta.exe "%1" %*

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Step 2: Create a vbs file to launch the application

Open notepad and cut/paste the following text:

Set objShell = CreateObject("Shell.Application")
Set objFolder = objShell.Namespace("C:\Program Files\Roxio\MyTV ToGo\")
Set objFolderItem = objFolder.ParseName("MyTVToGo.hta")
objFolderItem.InvokeVerb("runas")

Save the file as:  "start.vbs" in "c:\program files\roxio\mytv togo\"
Note: You will probably have to save the file in your documents folder and then move it.

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When you double-click on "start.vbs" you will be prompted with a UAC message box requesting permission to elevate the privileges for the Microsoft ® HTML Application Host.  Hit "Continue" and things should work fine for manual conversion of files.