[Larry II]

I am experiencing an incredible number of crashes, this release is like a timewarp back to the worst software of the '90's! In my case, the most frequent of these crashes is with program VideoWave9.exe, R6025, -pure virtual function call. Please don't talk to me about driver conflicts and such, the problem is with your code. I've got to get something done for Christmas and am forced to continue to use this thing unbelievably unstable release. When are you releasing some patch for this stuff?

Do you people get the error reports sent to Microsoft for this product? I have between 40 and 60 reports in the last 2-3 days myself, Microsoft must be receiving tens of thousands every day for this release. Since others are doing a fine job at bashing the QA on this product, I'll just leave that alone for now. A sampling of the errors is pasted below the machine info, I've had dozens of others that aren't represented here. It's not just with the DVD editing, although that appears to be the worst, the photo editing is badly behaved POS too.

Again, When are you releasing some patch for this stuff?


OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name NEWDELL
System Manufacturer Dell Inc.
System Model Dimension XPSGEN5
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~3003 Mhz
Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~3003 Mhz
BIOS Version/Date Dell Inc. A02, 5/24/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name NEWDELL\Larry
Time Zone Central Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.29 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys


12/3/2006 10:30 AM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module vcuerror9.dll, version 0.0.0.0, fault address 0x00004b40.

12/3/2006 10:30 AM Application Error Fault bucket 324091592.

12/3/2006 11:32 AM Application Hang Fault bucket 321966846.

12/3/2006 11:32 AM Application Hang Hanging application VideoWave9.exe, version 9.0.2.16, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

12/3/2006 12:07 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module mvwcdsutil.dll, version 9.0.1.35, fault address 0x00001a7b.

12/3/2006 12:07 PM Application Error Fault bucket 327140986.

12/3/2006 12:08 PM Application Error Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

12/3/2006 1:36 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module unknown, version 0.0.0.0, fault address 0x947005ce.

12/3/2006 1:36 PM Application Error Fault bucket 325934986.

12/3/2006 2:41 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

12/3/2006 2:41 PM Application Error Fault bucket 326639475.

12/3/2006 3:24 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

12/3/2006 3:24 PM Application Error Fault bucket 328106765.

12/3/2006 3:55 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x000106c3.

12/3/2006 3:55 PM Application Error Fault bucket 323482805.

12/3/2006 4:25 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module vcuerror9.dll, version 0.0.0.0, fault address 0x00004f7b.

12/3/2006 4:25 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module vcuerror9.dll, version 0.0.0.0, fault address 0x00004f7b.

12/3/2006 4:25 PM Application Error Fault bucket 333905230.

12/3/2006 4:26 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module unknown, version 0.0.0.0, fault address 0x001dbf48.

12/3/2006 6:46 AM Application Hang Hanging application VideoWave9.exe, version 9.0.2.16, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

12/3/2006 6:49 AM Application Error Fault bucket 286923280.

12/3/2006 9:25 AM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x000111cd.

12/3/2006 9:27 AM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00010c27.

12/3/2006 9:27 AM Application Error Fault bucket 328399317.

12/3/2006 9:27 AM Application Error Fault bucket 336284709.

12/5/2006 2:04 PM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x000106c3.

12/5/2006 2:04 PM Application Error Fault bucket 323482805.

12/5/2006 3:53 PM Application Hang Fault bucket 321966846.

12/5/2006 3:53 PM Application Hang Hanging application VideoWave9.exe, version 9.0.2.16, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

12/5/2006 5:16 AM Application Error Fault bucket 337656253.

12/5/2006 5:17 AM Application Hang Fault bucket 321966846.

12/5/2006 5:17 AM Application Hang Hanging application VideoWave9.exe, version 9.0.2.16, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

12/5/2006 6:53 AM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

12/5/2006 6:53 AM Application Error Fault bucket 326639475.

12/8/2006 12:24 AM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00011750.

12/8/2006 12:24 AM Application Error Fault bucket 326923970.

12/8/2006 9:03 AM Application Error Faulting application videowave9.exe, version 9.0.2.16, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

12/8/2006 9:04 AM Application Error Fault bucket 326639475.

[DAZ]

I am having the same error when closing MediaHub.exe. It starts with Memory Could Not Be Written, the next error is Memory Could not be Read, then the R6025 - Pure Virtual Function Call error.

I just received this new Dell E521 Machine Running the Roxio Media Creator LE. When I registered the Roxio software the Registration Wizard crashed, but the software appears to be registered. I ran the Roxio software updates and installed the update. Everything seemed to be OK.

The software began having this problem after I ran the Microsoft Windows Updates. The OS is Media Center. Once I installed all the Microsoft updates the problem started.

After doing some searches on the internet I found one person that was having the problem was able to make it go away if they uninstalled Windows Media Player 11 and went back to 10 or 9.

Could the problem be related to an incompatibility with WMP 11? That was one of the updates I installed.

D

[John at Roxio]

Come on Larry. Even other users agree that this very well could be a Microsoft issue. We have no way of knowing for sure what the problem is without a lot of testing, so I dont know how you could possibly be sure that it is a bug in our code.

Anyway, yes we get the error logs, yes we look at them, yes, all software is eventually patched. It is part of the nature of software and to deny that would be foolish on my part.

[Larry II]

John at Roxio, on Dec 11 2006, 11:39 AM, said:

Come on Larry. Even other users agree that this very well could be a Microsoft issue. We have no way of knowing for sure what the problem is without a lot of testing, so I dont know how you could possibly be sure that it is a bug in our code.

Anyway, yes we get the error logs, yes we look at them, yes, all software is eventually patched. It is part of the nature of software and to deny that would be foolish on my part.

Please John. While it could be anything, could a Microsoft issue, it is your product that is highly unstable and you do appear to be in denial about that. The standard solution offered for apparently every issue raised is a long, procedural, technical, and painful uninstall and reinstall. That is a bug in your install, not a Microsoft issue. And when that support procedure fails to solve the problem, I post the results along with a new series of error messages and dumps. It is puzzling why you (or someone running the board) would delete that off the board. It was very civil, and provided you with additional information. The nature of the bug in the dumps appears to be yours, and deleting a post with that appears to be denial.

[Billy Jack Diego]

John at Roxio, on Dec 11 2006, 11:39 AM, said:

Come on Larry. Even other users agree that this very well could be a Microsoft issue. We have no way of knowing for sure what the problem is without a lot of testing, so I dont know how you could possibly be sure that it is a bug in our code.

Anyway, yes we get the error logs, yes we look at them, yes, all software is eventually patched. It is part of the nature of software and to deny that would be foolish on my part.

EMC 7.5 was running fine on my computer. I had worked maybe 40 hours on putting together a 35 minute highlight soccer DVD. I loaded EMC 9 because I thought it had enhanced features. What a mistake. My computer froze up. I am no computer expert, but I tried everything. I could not get EMC 7.5 to run again. Although my photos and video clips had not been moved from the file folders in MY DOCUMENTS, an error message appeared that the photos and videos could not be found. Where I had a video clip before in the editing window, I had a blue screen with a question mark.

I could not part with my computer long enough to take it to my IT guy to copy all my files and wipe my hard drive clean. That is what I had to do last year when I bought EMC 7.5. The computer froze up. After my IT guy cleaned my hard drive, everything worked well. Taking the computer to an expert to install, uninstall, clean, etc. is time consuming and expensive.

I purchased a new Dell laptop - arriving tomorrow. I ordered Roxio My DVD Plus (DVD +RW only it says) already installed. I am keeping my fingers crossed that it will work if it comes installed because EMC 9 is headed for the trash. From all I have read, there are some serious issues. Too bad because EMC 7.5 did a good job after scores upon scores of hours of trying to figure it out.

[grandpabruce]

Billy Jack Diego, on Dec 11 2006, 03:54 PM, said:

EMC 7.5 was running fine on my computer. I had worked maybe 40 hours on putting together a 35 minute highlight soccer DVD. I loaded EMC 9 because I thought it had enhanced features. What a mistake. My computer froze up. I am no computer expert, but I tried everything. I could not get EMC 7.5 to run again. Although my photos and video clips had not been moved from the file folders in MY DOCUMENTS, an error message appeared that the photos and videos could not be found. Where I had a video clip before in the editing window, I had a blue screen with a question mark.

I could not part with my computer long enough to take it to my IT guy to copy all my files and wipe my hard drive clean. That is what I had to do last year when I bought EMC 7.5. The computer froze up. After my IT guy cleaned my hard drive, everything worked well. Taking the computer to an expert to install, uninstall, clean, etc. is time consuming and expensive.

I purchased a new Dell laptop - arriving tomorrow. I ordered Roxio My DVD Plus (DVD +RW only it says) already installed. I am keeping my fingers crossed that it will work if it comes installed because EMC 9 is headed for the trash. From all I have read, there are some serious issues. Too bad because EMC 7.5 did a good job after scores upon scores of hours of trying to figure it out.

You can right click on one of those question marks and point the software to where those pictures reside on your computer, even if you did not change the location. Try it, and see what happens.

[dcahill110]

Why is you first answer to reformat your drive and reinstall? Pretty crappy customer service/ user advice. Many of us use our PC's for far more than Roxio.

I spent $99 on a piece of crap sofware that has never worked yet.

If I need to reformat and reinstall everytime I want to try to do something with ECM9 it simply is not worth the time and effort.

It looks to me like corporate greed forced a crappy program on the masses without full quality control and product testing. It seems to me that Roxio is using the more experienced users on this forum to actually test and fix bugs in their programs.

I am going to try to contact Roxio direct and see if they have any better solutions than "reformat and reinstall". If not, I guess I spent the money for a pretty box to sit on my shelf.....

[grandpabruce]

dcahill110, on Dec 18 2006, 03:00 PM, said:

Why is you first answer to reformat your drive and reinstall? Pretty crappy customer service/ user advice. Many of us use our PC's for far more than Roxio.

I spent $99 on a piece of crap sofware that has never worked yet.

If I need to reformat and reinstall everytime I want to try to do something with ECM9 it simply is not worth the time and effort.

It looks to me like corporate greed forced a crappy program on the masses without full quality control and product testing. It seems to me that Roxio is using the more experienced users on this forum to actually test and fix bugs in their programs.

I am going to try to contact Roxio direct and see if they have any better solutions than "reformat and reinstall". If not, I guess I spent the money for a pretty box to sit on my shelf.....

Who are you directing this post to? I don't see any posts in this thread saying to reformat. Does your system meet the minimum requirements? Are all of your drivers updated? Is the firmware for you burner updated? Have you done normal computer maitnenance such as ridding it of adware/spyware and defragging the hard drive?

[dcahill110]

grandpabruce, on Dec 18 2006, 02:35 PM, said:

Who are you directing this post to? I don't see any posts in this thread saying to reformat. Does your system meet the minimum requirements? Are all of your drivers updated? Is the firmware for you burner updated? Have you done normal computer maitnenance such as ridding it of adware/spyware and defragging the hard drive?

Yes my system exceeds the minimum requirements.

Windows XP Media Center Edition, SP2, all updates installed.
3.2 GHz Pentium D Processor
2GB Ram
GE Force 6600 OC PCI-Express Video Card, most current drivers.


Yes I have all the updated patches for my firmware, software, drivers, yes I do routine maintenance to rid spyware, maleware, viruses and defragging.

I have done the clean re-installation process, not once, but three times now. I have reformatted the PC twice, spent 2 hours on phone with customer support listening to a whole lot of silence and snot-snorting from the "tech" on the other end, and still no results.

As to the comment about reformatting and reinstalling, it pops up very frequently all over these boards ( http://forums.support.roxio.com/index.php?...ost&p=72089 for one example ) that it seems to be the blanket answer to any issue. This is just completely unacceptable.

I have now spent 15 hours of my life and $99 bucks on something that I will probably never get to function properly unless I completely reformat my PC and ONLY install the bare minimum of software/drivers on the machine.

One piece of information that I have yet to see anywhere on the boards is this:

Evidently you get 90 days of free support when you purchase this product.

Limited support hours though, and they immediately told me to, yup, you guessed it, reformat and reinstall ( Yes, John at Roxio, they actually suggested a reformat and clean install as a start ) rather than try to determine what the issue could be.

I hope somebody at Roxio senses my frustration and actually cares enough to offer a solution rather than "reformat and clean install". Those options do not work. I have been there and done that three times now.

To anybody else reading this....

Has anybody been successful at getting their money back when you purchased EMC9 from someplace other than Roxio? I bought mine at the BX (Base Exchange, Air Force version of Wal-Mart) and they don't accept opened software for returns. I am almost ready to go this route as the frustration is getting to me. All I wanted to do was edit out the commercials from the shows I recorded on my TiVo...and I got a lot of frustration and lost a lot of stuff from my PC in the first EMC9 melt-down.

[Larry II]

dcahill110, on Dec 18 2006, 03:34 PM, said:

I hope somebody at Roxio senses my frustration and actually cares enough to offer a solution rather than "reformat and clean install". Those options do not work. I have been there and done that three times now.

To anybody else reading this....

Has anybody been successful at getting their money back when you purchased EMC9 from someplace other than Roxio? I bought mine at the BX (Base Exchange, Air Force version of Wal-Mart) and they don't accept opened software for returns. I am almost ready to go this route as the frustration is getting to me. All I wanted to do was edit out the commercials from the shows I recorded on my TiVo...and I got a lot of frustration and lost a lot of stuff from my PC in the first EMC9 melt-down.

It's clear Roxio either has no clue, doesn't care, or both. You'd have to have Grandpa's patience to even try to list all the GUI and functionality bugs encountered when it doesn't just flat crash.

In one of many vain attempts to try to get basic Roxio functionality working, bought the latest/greatest HP DVD drive, which only revealed another list of Roxio bugs. But, it came with a copy of Nero which I installed later, and that software actually works. And OMG, it actually has a rational GUI and feature set instead of dozens of ways to do the same thing and/or work around bugs in other pieces of Roxio software. I knew there had to be a good capitalist out there to take advantage of this fiasco called Easy Media Creator, and Nero appears to doing that. Also, I have gone back to Dell, and let them just what kind of OEM partner they have chosen when they loaded this stuff on their machines. Good luck on getting your money back...Larry

[BarbKen]

I just installed EMC 9 on a brand new Dell XPS 410. I've been getting the infamous "Microsoft Visual C++ Runtime Library Runtime Errror." I followed the instructions in KnowledgeBase Article 000110CR, and I am still getting these errors. Right now the program is totally unusable. Should I just take advantage of the 30 day money back guarantee. I've installed a lot of software in my life and I have never seen anything this buggy before.

[Linus]

I agree with you. This is my SECOND EMC9 software package becuase I brought the FIRST one back from whence it came (Costco), thinking that it just might be the disk itself. Now... after many hours of attempting to install this garbage once again, I am now ready to call it quits!! I have done pretty much EVERYTHING that I was asked/instructed/advised to do, but I have never... in my mere 4 years of operating computers... ran into a piece of software that was this... UNYIELDING!!!! NOTHING worked the way that it was designed to! I have posted many responses and replies on this forum, with some of the same results:

Uninstall/reinstall
Update drivers
Turn off antivirus/spyware
Turn off ZoneAlarm
Etc...etc...etc...!

I have also gone the lengths of formatting an spare external hard drive and installing the garbage there... with the SAME results. These are just a sample of some of the "errors" that I received:

1: "____________ has encountered an error, and will now close"
2: "Missing file C:\MediaExperience\CmDVDReg.exe\kcams"... which I obtained from another site, but still with no success.
3: Windows Installer REFUSED to stop opening whenever I tried to start the garbage.
4: After several clicks off of that infernal "windows install/setup" window, the splash screen for the garbage finally took me to the features screen. At that time, ANY feature that I attempted to use (VideoWave, Photos, Audio, etc.) was followed by the infamous "... experienced an error, and will now close" window!
5: While attempting to load one of the video features on the garbage, it was followed by a "Your videocard drivers are out of date. Please refer to your manufacturer's website", which I did, and upgraded my so-called out-of-date drivers... which did nothing!!

The bottom line for me is to take this garbage back to Costco, get another refund, and call it a day! I am finished!!

[grandpabruce]

Well, since the OP is gone, along with a couple others, this thread can now take a long Winter's nap.