39 replies to this topic

[cyrillekazis]

Hello John



I try to activate DVDit Pro HD



And I get 2 popup warning windows errors which seems to be java errors



Line 922 char 2 code 0 library not registered



Line 74 char 14 kLanguage is null or no object



Any ideas?

[SS Scott]

Have fired off your issue to the activation team.  will be back to you with a response as soon as possible.

Did you try to unplug your machine from the net and then launch the application.  should provide you with an alternate means for activating.



***Followup*** please try again.  think there may have been a server outage

Edited by SS Scott, 09 December 2006 - 12:51 PM.

[cyrillekazis]

same error messages after unplug from net and restart, emptying browser and putting it offline

this is a link to the screenshots of the errors:

http://www.screencom.com/roxio/

Edited by cyrillekazis, 09 December 2006 - 01:29 PM.

[cyrillekazis]

any news about activating possibilities?

[ivanatrox]

do you encounter the same error if you reinstall IE7? Also, do you have any computer with English Windows OS to test with?

Edited by ivanatrox, 12 December 2006 - 11:29 AM.

[cyrillekazis]

I just reinstalled IE7, I even tried with Firefox same problem

[gaper1]

ivanatrox, on Dec 12 2006, 09:53 AM, said:

Also, do you have any computer with English Windows OS to test with?

[cyrillekazis]

no english system

[SS Scott]

Cyrille is up and running and his issue is now closed.

[Ted Barnett]

I Have the Same Problem.....

[Radified]

Ted Barnett, on Dec 18 2006, 06:48 PM, said:

I Have the Same Problem.....

I have the same problem...

[joecosta]

Hello,i have the same problem can you help me please.
Thank you.
Regards.

[Artmos]

And I'm having the same big problem!

Please, any alternative to solve this?

Thanks.

Peter

[ivanatrox]

If anyone experience script error during the activation for DVDIt! Pro 6/HD, please pm me your full name and e-mail address...

Ivan

[Palmer]

ivanatrox, on Dec 20 2006, 11:48 AM, said:

If anyone experience script error during the activation for DVDIt! Pro 6/HD, please pm me your full name and e-mail address...

Ivan

Yes, that's exactly my problem!!!! Help please

Palmer Glass

Edited by malatekid, 21 December 2006 - 04:55 PM.

[ivanatrox]

issued resolved for Ted Barnett

for the ones who messaged me about DVDIt! activation error, you should all be contacted...

[malatekid]

Palmer, on Dec 20 2006, 07:31 PM, said:

Yes, that's exactly my problem!!!! Help please

Palmer Glass

Palmer,

You have to send a PM to ivanatrox. Do not post your email address.

To PM, just press the PM icon underneath any post of ivanatrox.

[RAllen]

Same problem with failed activation   double error screens      Maybe product not ready yet?????

[PlanetDV Online]

Are you kidding me? Roxio has a solution to the problem and you have to PM someone???? Why isn't this being posted to the net?

I am a dealer of these products, not only do I have this issue with my upgrade, but one of my clients with the full version does as well. What gives?

If anyone can tell me the solution, today, I will give you a $25.00 gift certificate to our online store --- www.planetdvonline.com

The first person to reach me with a successful fix wins.

sales@planetdvonline.com

Joe Figura
President - PlanetDV Online

[pixel]

PlanetDV Online, on Dec 30 2006, 05:09 AM, said:

Are you kidding me? Roxio has a solution to the problem and you have to PM someone???? Why isn't this being posted to the net?

I am a dealer of these products, not only do I have this issue with my upgrade, but one of my clients with the full version does as well. What gives?

If anyone can tell me the solution, today, I will give you a $25.00 gift certificate to our online store --- www.planetdvonline.com

The first person to reach me with a successful fix wins.

sales@planetdvonline.com

Joe Figura
President - PlanetDV Online

Activation of DVDit Pro HD is unfortunately not very well made. I think the only solution for you today is that your client installs a new fresh windows and then activate it. Otherwise you have to wait after new year and roxio will send you a file related to the computer's id and activate it.