[David Sr.]

I just purchased EMC 9 in the two disk case off of the internet. Both disk are labeled "PROGRAM install this CD". However, content indicates the "white" CD is the "CONTENT" CD. Should the "white" CD be labeled "CONTENT"?

[grandpabruce]

David Sr., on Dec 11 2006, 07:19 PM, said:

I just purchased EMC 9 in the two disk case off of the internet. Both disk are labeled "PROGRAM install this CD". However, content indicates the "white" CD is the "CONTENT" CD. Should the "white" CD be labeled "CONTENT"?

Where on the Internet did you get your EMC 9? One should be labeled Content.

This post has been edited by grandpabruce: 11 December 2006 - 07:22 PM

[David Sr.]

David Sr., on Dec 11 2006, 05:19 PM, said:

I just purchased EMC 9 in the two disk case off of the internet. Both disk are labeled "PROGRAM install this CD". However, content indicates the "white" CD is the "CONTENT" CD. Should the "white" CD be labeled "CONTENT"?

grandpabruce, on Dec 11 2006, 07:22 PM, said:

Where on the Internet did you get your EMC 9? One should be labeled Content.

Thanks for your help grandpabruce. I bought it from Ebay

[grandpabruce]

David Sr., on Dec 11 2006, 10:54 PM, said:

Thanks for your help grandpabruce. I bought it from Ebay

Contact e-bay, and turn the guy in. It sounds like he is a pirate.

[smartash21]

David- Who or what company did you purchase EMC 9 from? I am also in the same situation.

[John at Roxio]

Yes, it sounds like someone is selling product illegally. It's best to stick with legitimate retailers for software.

[HRPufnstuf65]

Can someone please make 110% sure it's an illegal copy? Mine is also as described as well as bought off of Ebay. I just want to make absolutely sure it's a pirated copy before I accuse someone and take further action. Thanks.

[gi7omy]

send a message to Roxio with the CD key and a description of what you received - did it look 'home printed' (CD case label, disc stickers and so on). Was the CD key on a 'sticker' or was in on a piece of paper?

Things like that

[HRPufnstuf65]

gi7omy, on Dec 13 2006, 12:35 PM, said:

send a message to Roxio with the CD key and a description of what you received - did it look 'home printed' (CD case label, disc stickers and so on). Was the CD key on a 'sticker' or was in on a piece of paper?

Things like that

That's the thing- if it's pirated, it's a darn good copy! The CD key is on a sticker placed behind the "colored label" disc, just above where the disc fits in. The disc labels are of the highest quality, all print is crystal-clear, and even feels a little "raised". The back of the discs are silver-colored just like real CDs. The DVD sleeve is heavy, glossy stock paper, not cheap and thin like on most copied sleeves. Highest quality color as well.

The only thing is as mentioned before, the white "content" CD says Installation CD, or something to that effect (not at home right now). If this wasn't mentioned above, I'd never have questioned it. Any additional info would be helpful- thanks!!

P.S. It also did NOT come in a box. It was shipped to me with the two discs in the double- DVD case with included Product Key sticker inside- that's all.....

This post has been edited by HRPufnstuf65: 13 December 2006 - 12:47 PM

[gi7omy]

Normally the key sticker is just that - a sticker for you to peel off and stick on the case or wherever.

A quick check on the case label - moisten a finger and run it over the surface (unless it's laser printed the ink will smear)

But anyway - let Roxio know - scan the label and discs for them to see and also the CD key (don't post it here)

[John at Roxio]

Yes, I suggest that you contact our customer service department directly. If you purchased a pirated copy, you wont be in trouble, they will just want to get to the bottom of it. If it is a legitimate copy, we may have a different issue we need to look into if there is no content CD included.