34 replies to this topic

[improvateur]

Hmmm... Roxio got squirrly and would work sometimes and at others would lock up or crash...

Tried to uninstall, but couldn't with uninstaller... Missing some dll file, apparently.

Tried manual uninstall; now my Original EMC 7 installation disc says "Can't find certificate".  

Running XP and Firefox.  

Have my CD KEY# and TSID# if that's of any use.

Hate to chuck it and move on since it has worked so well for me for years.  Is 7 no longer compatible w/XP??  Seemed to do just fine for quite a while.  Could I somehow be victim of the umpti-billionth Microsoft Upgrade?

Any clues??

Larry in CA

[ogdens]

improvateur, on Dec 13 2006, 08:58 PM, said:

Hmmm... Roxio got squirrly and would work sometimes and at others would lock up or crash...

Tried to uninstall, but couldn't with uninstaller... Missing some dll file, apparently.

Tried manual uninstall; now my Original EMC 7 installation disc says "Can't find certificate".  

Running XP and Firefox.  

Have my CD KEY# and TSID# if that's of any use.

Hate to chuck it and move on since it has worked so well for me for years.  Is 7 no longer compatible w/XP??  Seemed to do just fine for quite a while.  Could I somehow be victim of the umpti-billionth Microsoft Upgrade?

Any clues??

Larry in CA

This could be your problem.................uninstall Internet Explorer 7 (revert back to IE 6).

[grandpabruce]

If you do have IE7 on your computer, and you still have problems when you roll back to IE6, try using the Microsoft Cleanup Utility to get rid of all Roxio and Sonic files on your computer, reboot, then try to reinstall.

http://support.micro...kb;en-us;290301

You should also install the latest Microsoft Installer.  Actually, install this before you try installing the program again.

http://support.micro....com/?id=893803

[chumdog]

grandpabruce, on Dec 13 2006, 07:21 PM, said:

If you do have IE7 on your computer, and you still have problems when you roll back to IE6, try using the Microsoft Cleanup Utility to get rid of all Roxio and Sonic files on your computer, reboot, then try to reinstall.

http://support.micro...kb;en-us;290301

You should also install the latest Microsoft Installer.  Actually, install this before you try installing the program again.

http://support.micro....com/?id=893803

Your fix was dead on!  The steps worked as stated. Thanks

[grandpabruce]

chumdog, on Jan 18 2007, 12:24 PM, said:

Your fix was dead on!  The steps worked as stated. Thanks

You're welcome.  I am glad that it worked for you.

[R Bell]

I use Roxio Easy Media Creator 7...Been on the system since day one from DELL. Now three years old...

I'm having the exact same issue here. Been working on it with Dell all weekend, but no luck. We've tried system restore, he played with the upper and lower filters. Uninstalled and reinstalled countless times. This morning I did a system restore back to a day I hadn't yet used, and at least now Roxio will see the drive and the CD opens. Problem now is the Drag to Disk is inop...Something about a certificate missing which is needed to make it work.

Is there a link for a patch which will fix this? Dell suggested that I re-install Windows but I hate to go that deep...What a mess!

Thanks,

R. Bell
Baton Rouge, LA

This could be your problem.................uninstall Internet Explorer 7 (revert back to IE 6).

[ogdens]

I use Roxio Easy Media Creator 7...Been on the system since day one from DELL. Now three years old...

I'm having the exact same issue here. Been working on it with Dell all weekend, but no luck. We've tried system restore, he played with the upper and lower filters. Uninstalled and reinstalled countless times. This morning I did a system restore back to a day I hadn't yet used, and at least now Roxio will see the drive and the CD opens. Problem now is the Drag to Disk is inop...Something about a certificate missing which is needed to make it work.

Is there a link for a patch which will fix this? Dell suggested that I re-install Windows but I hate to go that deep...What a mess!

Thanks,

R. Bell
Baton Rouge, LA

There is no "patch" that I am aware of.

Have you tried all the suggestions in post #3.

[R Bell]

It was working fine up until Dell tried to resolve an issue with my other drive the DVD/CD-ROM drive on Saturday...I spent 12 hours with Dell techs on Sat and Sunday...As it stands now the original issue with the D: drive is still there, and my Roxio software now sees the drive, but the Drag to Drop will not work. When I try to drop a file in there I get that Certificate error message.

Dell also messed around in the Registry with those filter files 2 or 3 times. At this point I'm thinking of doing a "Restoring of the Dell Defaults" which is supposed to restore the system like it was from the factory.

Don't know what else to do besides reinstalling Win XP

There is no "patch" that I am aware of.

Have you tried all the suggestions in post #3.

[ml]

Rather than reinstalling WinXP, I'd suggest a different approach.

Don't use Drag to Disk.   Many people have lost their data by using that program because it is packet writing software.   It's a good program for moving files between computers, but shouldn't be used for long term storage.

Use Creator Classic to write those files.   It may take a few seconds more, but your data will be more secure.

You can also try a Windows\ Add Remove programs \ Roxio\ Change\ REPAIR.

[grandpabruce]

It was working fine up until Dell tried to resolve an issue with my other drive the DVD/CD-ROM drive on Saturday...I spent 12 hours with Dell techs on Sat and Sunday...As it stands now the original issue with the D: drive is still there, and my Roxio software now sees the drive, but the Drag to Drop will not work. When I try to drop a file in there I get that Certificate error message.

Dell also messed around in the Registry with those filter files 2 or 3 times. At this point I'm thinking of doing a "Restoring of the Dell Defaults" which is supposed to restore the system like it was from the factory.

Don't know what else to do besides reinstalling Win XP

Try answering ogden's question!  

[R Bell]

Didn't mean to throw in a curve there, but I was hoping to stay within the Subject matter, and hopefully we can both find resolutions. I have the same error message except just with Drag to Disk. Funny I've never had the problem after three years of service, now..Bang...

Another thing that's bad is the Technicians are chasing their tails. One says it's a windows issue, and others say it is a Roxio Software problem. So which way do ya go? They have attacked the issue from different angles, and dug the hole deeper!

R. Bell
USAF 1971-77
VN Vet Cambodia/Laos Air Operations 1973-74
F-4 Crew Chief

Try answering ogden's question!  

[lynn98109]

Didn't mean to throw in a curve there, but I was hoping to stay within the Subject matter, and hopefully we can both find resolutions. I have the same error message except just with Drag to Disk. Funny I've never had the problem after three years of service, now..Bang...

Another thing that's bad is the Technicians are chasing their tails. One says it's a windows issue, and others say it is a Roxio Software problem. So which way do ya go? They have attacked the issue from different angles, and dug the hole deeper!

R. Bell
USAF 1971-77
VN Vet Cambodia/Laos Air Operations 1973-74
F-4 Crew Chief

At the risk of being jumped on for being repetitious, what Version of Internet Explorer do you have?  (Help > About)  If you don't have Internet Explorer, what browser are you using, and what Version is it?

Unless and until you can answer that, I don't think this thread is going anywhere.
Lynn

Edited by lynn98109, 02 April 2007 - 08:21 AM.

[ml]

Unless and until you can answer that, I don't think this thread is going anywhere.
Lynn

You may not think this is going anywhere, but I respectfully disagree.

R Bell,

WindowsXP is 'strange' when it comes to handling registry entries and CD/DVD drives.   So my guess would be that the technician that told you it's a Windows problem is correct.

How and what order software that writes to DVD drives on your computer is installed can cause problems.   Unfortunately, as you've learned, solving the problems are not easy.

So your best bet is to try grandpabruce's suggestions in post # 3.   They were to uninstall Internet Explorer 7 (if you have it), uninstall EMC 7,   use the Windows Uninstaller utility, and reinstall the program......

Also make certain that you don't have any other 'packet writing' software installed that will conflict with Drag to Disk (Sonic DLA, etc.).



My suggestion is not to use Drag to Disk.   I have it disabled under Start\ Run\ type msconfig\ OK\ go to the startup tab and Uncheck Drg2Dsk\ Apply\ Ok.   When the computer restarts, you'll get a system config change message and just check the box to not show the message again.

[R Bell]

Good answers here, but let me answer the other person by saying that I have been using IE7 since day one, with no problems with my Roxio Software.

So I think it is safe to say that is not the problem. Unless....unless, somewhere along the line with all the windows updates, that we all get microsoft threw something in those updates to to mess up the works...A bad file or something which tanged up the registry. Tough to say...The Roxio I use  came with the Dell computer software package, and this is the first time I've had this problem since getting it back in 2004.

When Dell fiddled with my registry yesterday, I noticed after that the Roxio drag to disk Icon at the bottom said, "NO RECORDER" This told me it was not reading the drive, nor was were my disk opening.

I deleted Roxio this morning, and the folder in the Registry, then did a system restore. It see the disk now, and will open them, but the drag to disk won't work. When I drag a file there to burn I get the Certificate missing error message.

So where I get that, I don't know?? I've looked all over the Roxio support site, all they have is uninstall tool for a different problem...

R Bell
Baton Rouge, LA

You may not think this is going anywhere, but I respectfully disagree.

R Bell,

WindowsXP is 'strange' when it comes to handling registry entries and CD/DVD drives.   So my guess would be that the technician that told you it's a Windows problem is correct.

How and what order software that writes to DVD drives on your computer is installed can cause problems.   Unfortunately, as you've learned, solving the problems are not easy.

So your best bet is to try grandpabruce's suggestions in post # 3.   They were to uninstall Internet Explorer 7 (if you have it), uninstall EMC 7,   use the Windows Uninstaller utility, and reinstall the program......

Also make certain that you don't have any other 'packet writing' software installed that will conflict with Drag to Disk (Sonic DLA, etc.).



My suggestion is not to use Drag to Disk.   I have it disabled under Start\ Run\ type msconfig\ OK\ go to the startup tab and Uncheck Drg2Dsk\ Apply\ Ok.   When the computer restarts, you'll get a system config change message and just check the box to not show the message again.

[cdanteek]

R Bell
Baton Rouge, LA

Mr Bell, since your a fellow veteran and I see we have visited the same countries, I'm going to try and sugar coat this. Four people above have told you IE 7 will break EMC 7 installation! It seems you were lucky for awhile and things worked. Now they won't, follow GPB advice above if you want it fixed.
If after IE 7 is removed and you still have problems please return and post for more help.

cd

[R Bell]

So what your saying is, dump the IE7...I still have the problem, and you eat crow...Is this correct?? If it did fix it I gladly would stuff myself on it.

I think now that Dell had their fingers in the pie, it's deeper than that. I'll get the frag orders next...I just talked to a Dell supervisor, and he assures me he will fix it. I'll give him a chance tonight when I get home...

Your right we do share a common heritage, except atitude...

Thanks, GI

Mr Bell, since your a fellow veteran and I see we have visited the same countries, I'm going to try and sugar coat this. Four people above have told you IE 7 will break EMC 7 installation! It seems you were lucky for awhile and things worked. Now they won't, follow GPB advice above if you want it fixed.
If after IE 7 is removed and you still have problems please return and post for more help.

cd

[cdanteek]

So what your saying is, dump the IE7...I still have the problem, and you eat crow...Is this correct??

...I just talked to a Dell supervisor, and he assures me he will fix it. I'll give him a chance tonight when I get home...

Claymore, face this side toward the bad men!

Read post #3 & 4 above.

cd

[malatekid]

Your right we do share a common heritage, except atitude...

Sorry to hear that; majority are nice here in the forum.

[ml]

I think now that Dell had their fingers in the pie, it's deeper than that. I'll get the frag orders next...I just talked to a Dell supervisor, and he assures me he will fix it. I'll give him a chance tonight when I get home...

I think you're right that the problem is deeper.  

However, fixing things is a process of elimination and you did ask for our advice.

So since we've seen lots of people fix strange problems with EMC 7 by uninstalling Internet Explorer 7, that's a good place to start.

If it doesn't work, what have you lost by trying?  You can always reinstall it again.

Digging into your registry is something you need to do with the Dell Technicians.    It's beyond the scope of this forum...... especially since they helped you into this problem.

[cdanteek]

Digital Guru
malatekid

Group: Members
Posts: 2,013
Joined: 4-January 06
Member No.: 114



QUOTE(R Bell @ Apr 2 2007, 03:23 PM)
Your right we do share a common heritage, except atitude...


Sorry to hear that; majority are nice here in the forum

Is this staying, coming back, going, and coming back again revised? I got dizzy, and used up HD space saving all the versions in HTML last bout!

Claymore, face this side toward the bad men!

cd