"Can't find certificate"
#1
Posted 13 December 2006 - 05:58 PM
Tried to uninstall, but couldn't with uninstaller... Missing some dll file, apparently.
Tried manual uninstall; now my Original EMC 7 installation disc says "Can't find certificate".
Running XP and Firefox.
Have my CD KEY# and TSID# if that's of any use.
Hate to chuck it and move on since it has worked so well for me for years. Is 7 no longer compatible w/XP?? Seemed to do just fine for quite a while. Could I somehow be victim of the umpti-billionth Microsoft Upgrade?
Any clues??
Larry in CA
#2
Posted 13 December 2006 - 06:04 PM
improvateur, on Dec 13 2006, 08:58 PM, said:
Tried to uninstall, but couldn't with uninstaller... Missing some dll file, apparently.
Tried manual uninstall; now my Original EMC 7 installation disc says "Can't find certificate".
Running XP and Firefox.
Have my CD KEY# and TSID# if that's of any use.
Hate to chuck it and move on since it has worked so well for me for years. Is 7 no longer compatible w/XP?? Seemed to do just fine for quite a while. Could I somehow be victim of the umpti-billionth Microsoft Upgrade?
Any clues??
Larry in CA
This could be your problem.................uninstall Internet Explorer 7 (revert back to IE 6).
#3
Posted 13 December 2006 - 07:21 PM
http://support.microsoft.com/default.aspx?...kb;en-us;290301
You should also install the latest Microsoft Installer. Actually, install this before you try installing the program again.
http://support.micro....com/?id=893803
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#4
Posted 18 January 2007 - 10:24 AM
grandpabruce, on Dec 13 2006, 07:21 PM, said:
http://support.microsoft.com/default.aspx?...kb;en-us;290301
You should also install the latest Microsoft Installer. Actually, install this before you try installing the program again.
http://support.micro....com/?id=893803
Your fix was dead on! The steps worked as stated. Thanks
#5
Posted 18 January 2007 - 12:05 PM
chumdog, on Jan 18 2007, 12:24 PM, said:
Your fix was dead on! The steps worked as stated. Thanks
You're welcome. I am glad that it worked for you.
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#6
Posted 02 April 2007 - 03:49 AM
I'm having the exact same issue here. Been working on it with Dell all weekend, but no luck. We've tried system restore, he played with the upper and lower filters. Uninstalled and reinstalled countless times. This morning I did a system restore back to a day I hadn't yet used, and at least now Roxio will see the drive and the CD opens. Problem now is the Drag to Disk is inop...Something about a certificate missing which is needed to make it work.
Is there a link for a patch which will fix this? Dell suggested that I re-install Windows but I hate to go that deep...What a mess!
Thanks,
R. Bell
Baton Rouge, LA
#7
Posted 02 April 2007 - 04:06 AM
I'm having the exact same issue here. Been working on it with Dell all weekend, but no luck. We've tried system restore, he played with the upper and lower filters. Uninstalled and reinstalled countless times. This morning I did a system restore back to a day I hadn't yet used, and at least now Roxio will see the drive and the CD opens. Problem now is the Drag to Disk is inop...Something about a certificate missing which is needed to make it work.
Is there a link for a patch which will fix this? Dell suggested that I re-install Windows but I hate to go that deep...What a mess!
Thanks,
R. Bell
Baton Rouge, LA
There is no "patch" that I am aware of.
Have you tried all the suggestions in post #3.
#8
Posted 02 April 2007 - 04:43 AM
Dell also messed around in the Registry with those filter files 2 or 3 times. At this point I'm thinking of doing a "Restoring of the Dell Defaults" which is supposed to restore the system like it was from the factory.
Don't know what else to do besides reinstalling Win XP
Have you tried all the suggestions in post #3.
#9
Posted 02 April 2007 - 05:53 AM
Don't use Drag to Disk. Many people have lost their data by using that program because it is packet writing software. It's a good program for moving files between computers, but shouldn't be used for long term storage.
Use Creator Classic to write those files. It may take a few seconds more, but your data will be more secure.
You can also try a Windows\ Add Remove programs \ Roxio\ Change\ REPAIR.
flying squirrel......"It's more of a gliding thing....."
Intel® Core™2 Duo 2.2 Ghz desktop processor E4500;
3GB DDR2 memory;
DL DVD±RW/CD-RW drive;
500GB SATA 7200 rpm hard drive;
Windows Vista Home Premium ,
ATI RADEON HD 2400,Built-in TV tuner , High-definition audio (8-speaker support), HDMI
Multiformat media reader,
IEEE 1394 (FireWire) interface and 6 high-speed USB 2.0 ports,
PCI card with 4 USB 2.0 and 2 IEEE 1394 ports,
10/100/1000 Gigabit Ethernet
#10
Posted 02 April 2007 - 06:07 AM
Dell also messed around in the Registry with those filter files 2 or 3 times. At this point I'm thinking of doing a "Restoring of the Dell Defaults" which is supposed to restore the system like it was from the factory.
Don't know what else to do besides reinstalling Win XP
Try answering ogden's question!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#11
Posted 02 April 2007 - 06:56 AM
Another thing that's bad is the Technicians are chasing their tails. One says it's a windows issue, and others say it is a Roxio Software problem. So which way do ya go? They have attacked the issue from different angles, and dug the hole deeper!
R. Bell
USAF 1971-77
VN Vet Cambodia/Laos Air Operations 1973-74
F-4 Crew Chief
#12
Posted 02 April 2007 - 08:20 AM
Another thing that's bad is the Technicians are chasing their tails. One says it's a windows issue, and others say it is a Roxio Software problem. So which way do ya go? They have attacked the issue from different angles, and dug the hole deeper!
R. Bell
USAF 1971-77
VN Vet Cambodia/Laos Air Operations 1973-74
F-4 Crew Chief
At the risk of being jumped on for being repetitious, what Version of Internet Explorer do you have? (Help > About) If you don't have Internet Explorer, what browser are you using, and what Version is it?
Unless and until you can answer that, I don't think this thread is going anywhere.
Lynn
This post has been edited by lynn98109: 02 April 2007 - 08:21 AM
#13
Posted 02 April 2007 - 09:20 AM
Lynn
You may not think this is going anywhere, but I respectfully disagree.
R Bell,
WindowsXP is 'strange' when it comes to handling registry entries and CD/DVD drives. So my guess would be that the technician that told you it's a Windows problem is correct.
How and what order software that writes to DVD drives on your computer is installed can cause problems. Unfortunately, as you've learned, solving the problems are not easy.
So your best bet is to try grandpabruce's suggestions in post # 3. They were to uninstall Internet Explorer 7 (if you have it), uninstall EMC 7, use the Windows Uninstaller utility, and reinstall the program......
Also make certain that you don't have any other 'packet writing' software installed that will conflict with Drag to Disk (Sonic DLA, etc.).
My suggestion is not to use Drag to Disk. I have it disabled under Start\ Run\ type msconfig\ OK\ go to the startup tab and Uncheck Drg2Dsk\ Apply\ Ok. When the computer restarts, you'll get a system config change message and just check the box to not show the message again.
flying squirrel......"It's more of a gliding thing....."
Intel® Core™2 Duo 2.2 Ghz desktop processor E4500;
3GB DDR2 memory;
DL DVD±RW/CD-RW drive;
500GB SATA 7200 rpm hard drive;
Windows Vista Home Premium ,
ATI RADEON HD 2400,Built-in TV tuner , High-definition audio (8-speaker support), HDMI
Multiformat media reader,
IEEE 1394 (FireWire) interface and 6 high-speed USB 2.0 ports,
PCI card with 4 USB 2.0 and 2 IEEE 1394 ports,
10/100/1000 Gigabit Ethernet
#14
Posted 02 April 2007 - 10:23 AM
So I think it is safe to say that is not the problem. Unless....unless, somewhere along the line with all the windows updates, that we all get microsoft threw something in those updates to to mess up the works...A bad file or something which tanged up the registry. Tough to say...The Roxio I use came with the Dell computer software package, and this is the first time I've had this problem since getting it back in 2004.
When Dell fiddled with my registry yesterday, I noticed after that the Roxio drag to disk Icon at the bottom said, "NO RECORDER" This told me it was not reading the drive, nor was were my disk opening.
I deleted Roxio this morning, and the folder in the Registry, then did a system restore. It see the disk now, and will open them, but the drag to disk won't work. When I drag a file there to burn I get the Certificate missing error message.
So where I get that, I don't know?? I've looked all over the Roxio support site, all they have is uninstall tool for a different problem...
R Bell
Baton Rouge, LA
R Bell,
WindowsXP is 'strange' when it comes to handling registry entries and CD/DVD drives. So my guess would be that the technician that told you it's a Windows problem is correct.
How and what order software that writes to DVD drives on your computer is installed can cause problems. Unfortunately, as you've learned, solving the problems are not easy.
So your best bet is to try grandpabruce's suggestions in post # 3. They were to uninstall Internet Explorer 7 (if you have it), uninstall EMC 7, use the Windows Uninstaller utility, and reinstall the program......
Also make certain that you don't have any other 'packet writing' software installed that will conflict with Drag to Disk (Sonic DLA, etc.).
My suggestion is not to use Drag to Disk. I have it disabled under Start\ Run\ type msconfig\ OK\ go to the startup tab and Uncheck Drg2Dsk\ Apply\ Ok. When the computer restarts, you'll get a system config change message and just check the box to not show the message again.
#15
Posted 02 April 2007 - 10:56 AM
Baton Rouge, LA
Mr Bell, since your a fellow veteran and I see we have visited the same countries, I'm going to try and sugar coat this. Four people above have told you IE 7 will break EMC 7 installation! It seems you were lucky for awhile and things worked. Now they won't, follow GPB advice above if you want it fixed.
If after IE 7 is removed and you still have problems please return and post for more help.
cd
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Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...
Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...
BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
#16
Posted 02 April 2007 - 11:23 AM
I think now that Dell had their fingers in the pie, it's deeper than that. I'll get the frag orders next...I just talked to a Dell supervisor, and he assures me he will fix it. I'll give him a chance tonight when I get home...
Your right we do share a common heritage, except atitude...
Thanks, GI
If after IE 7 is removed and you still have problems please return and post for more help.
cd
#17
Posted 02 April 2007 - 12:03 PM
...I just talked to a Dell supervisor, and he assures me he will fix it. I'll give him a chance tonight when I get home...
Claymore, face this side toward the bad men!
Read post #3 & 4 above.
cd
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Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...
Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...
BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
#18
Posted 02 April 2007 - 12:19 PM
Sorry to hear that; majority are nice here in the forum.
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner
#19
Posted 02 April 2007 - 12:26 PM
I think you're right that the problem is deeper.
However, fixing things is a process of elimination and you did ask for our advice.
So since we've seen lots of people fix strange problems with EMC 7 by uninstalling Internet Explorer 7, that's a good place to start.
If it doesn't work, what have you lost by trying? You can always reinstall it again.
Digging into your registry is something you need to do with the Dell Technicians. It's beyond the scope of this forum...... especially since they helped you into this problem.
flying squirrel......"It's more of a gliding thing....."
Intel® Core™2 Duo 2.2 Ghz desktop processor E4500;
3GB DDR2 memory;
DL DVD±RW/CD-RW drive;
500GB SATA 7200 rpm hard drive;
Windows Vista Home Premium ,
ATI RADEON HD 2400,Built-in TV tuner , High-definition audio (8-speaker support), HDMI
Multiformat media reader,
IEEE 1394 (FireWire) interface and 6 high-speed USB 2.0 ports,
PCI card with 4 USB 2.0 and 2 IEEE 1394 ports,
10/100/1000 Gigabit Ethernet
#20
Posted 02 April 2007 - 12:32 PM
malatekid
Group: Members
Posts: 2,013
Joined: 4-January 06
Member No.: 114
QUOTE(R Bell @ Apr 2 2007, 03:23 PM)
Your right we do share a common heritage, except atitude...
Sorry to hear that; majority are nice here in the forum
Is this staying, coming back, going, and coming back again revised? I got dizzy, and used up HD space saving all the versions in HTML last bout!
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...
Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...
BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility

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