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Pema_SE

Please insert a blank disc

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Hi,

 

I'm using Roxio cd & dvd creator 6 with a USB LG dvd burner. After updating my computer to Windows XP and installing Roxio again it can't seem to find the burner. I've updated the software with the latest patches downloaded from Roxio today but still no change.

 

It worked fine when I used Windows 2000.

 

I can see the dvd in my computer and if I put a cd or dvd in it that contains data I am able to read it.

 

When I start Roxio Creator classic it just asks me to put in a blank CD and at Default cd it says none.

 

Does anyone know what the problem is?

 

Additional information: Drag to disc works fine. I am able to format a disc and drag files to it.

Edited by Pema_SE

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You say that you installed all the updates, but did you install the last one listed dealing specifically with this issue? If not, follow this link (without the quotation marks): "http://www.roxio.com/enu/support/ecddvdc/software_updatesv6_plat.html" and look at the "Drive Update," which is at the bottom of the screen. If you download and install this, it should correct your problem. :) Good Luck!

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ronalds173 -

 

That patch is for the Platinum Version - the OP didn't say whether they had Platinum or Basic.

 

The last update to the software was 2003, and the last Drive-up patch was December 2004, so if OP says the latest patches have been applied, I'm inclined to accept that.

 

However, I'm not going to stick my neck out beyond that, with no idea of the computer specs (processor, memory, if there is a Video card, etc). And I'm not sure if a firmware or driver update for the drive would be in order, altho when I first hooked up my printer to the WinXP SP2 I had to find a driver in order for the printer to be recognized.

 

If the burning program is Basic - if it is OEM software that came with the burner - there could be other factors, as well.

 

Lynn

Edited by lynn98109

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To add to what Lynn said - if the softyware is in fact OEM (supplied with burner, computer or whatever and NOT supplied by Roxio) then all updates etc are down to the supplier.

 

The 'Basic' OEM editions are custom made for the suppliers and are non-standard and they accept the responsibility for any patches, updates, etc

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ronalds173 -

 

That patch is for the Platinum Version - the OP didn't say whether they had Platinum or Basic.

 

The last update to the software was 2003, and the last Drive-up patch was December 2004, so if OP says the latest patches have been applied, I'm inclined to accept that.

 

<snip>

 

Lynn

Not meaning to be contentious, but that patch is the DU20041203.exe updater. The same file is delivered regardless of whether you download it from the Platinum page or the Basic one.

 

All the other updaters are specific to Platinum or Basic/Starter so should be obtained from the appropriate page.

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Dear all,

 

I've got all the updates. Even the drivers are the newest I could find on the Roxio Support page. Are there any other issues before I can get Roxio starting to burn my DVD's.

 

Regards,

Peter

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Peter,

 

I don't know of any drivers on the Roxio Support page, so I worry about what you might have done.

 

If you're meaning the various updaters which are there, that's fine. Did you run the DriveUpdate patch DU20041203.exe after all the others?

 

Can you please give us:

(1) The drive ID which is shown for your drive, in Windows Device Manager when you click on the + alongside the CD/DVD icon showing the DVD/CD-ROM drives

(2) The Full version number in the two lines below 'Roxio Creator Classic' in the box which appears when you open Creator Classic and go to the top toolbar Help > About Creator Classic.

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Peter,

 

I don't know of any drivers on the Roxio Support page, so I worry about what you might have done.

 

If you're meaning the various updaters which are there, that's fine. Did you run the DriveUpdate patch DU20041203.exe after all the others?

 

Can you please give us:

(1) The drive ID which is shown for your drive, in Windows Device Manager when you click on the + alongside the CD/DVD icon showing the DVD/CD-ROM drives

(2) The Full version number in the two lines below 'Roxio Creator Classic' in the box which appears when you open Creator Classic and go to the top toolbar Help > About Creator Classic.

 

This is exactly what I meant. I updated Roxio with the Driveupdate. Sorry for not being clearer.

 

However, I didn't have anymore time to wait so I downloaded the trial of Nero burning rom and burned my dvd. It worked just fine.

 

BR,

Peter

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This is exactly what I meant. I updated Roxio with the Driveupdate. Sorry for not being clearer.

 

However, I didn't have anymore time to wait so I downloaded the trial of Nero burning rom and burned my dvd. It worked just fine.

 

BR,

Peter

I would expect a 2006 Nero Version, contomporary with Roxio EMC 9, to be able to recognize much newer drives than Roxio Version 6, which had it's last software update in 2003.

 

Your new toy will expire in 30 days. Happy burning.

 

Lynn

Edited by lynn98109

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I would expect a 2006 Nero Version, contomporary with Roxio EMC 9, to be able to recognize much newer drives than Roxio Version 6, which had it's last software update in 2003.

 

Your new toy will expire in 30 days. Happy burning.

 

Lynn

 

 

 

Pema_SE,

 

If downloading a trial version was your intention? Roxio has a 30 Trail of version 9 available!

 

cd

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CD,

 

if the poster doesn't want to post the numbers in his Help/About box and is prepared to abandon some quite expensive software and leap off to another brand that quickly, then it's possible that he is either phenomenally rich, phenomenally impatient, or can get around trial versions.

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