6 replies to this topic

[Trebor]

Hi

Is anyone else having the problems I am ?

I am trying to make up a DVD Music Disc but the program keeps crashing and asking me to send an error report to Microsoft.

I have previously made up a couple of discs without any problem but for some reason the program refuses to burn the discs.

I am doing nothing different. I am using the same media which I have used previously.

Has anyone any solutions as I have tried to contact Roxio with not much luck

Cheers

[JC]

Do you receie any error messages before this comes up??

[sknis]

Believe me that the gurus do care.  We are not paid to come to this site and try to help people who truly want help.  We, however are human and some posters can get under our skins,  especially if they have nothing to offer and really don't read any of the posts they reply to.  Did you really read this one; be honest?  
Many of our solutions are indeed guesses based on what has worked for other people in a similar situations or things learned from the beta trials so you may see some of the same answers to multiple posts.  In my case during the beta I had problems with "seeing" everything" so I upgraded the video card on my four year old computer to get all the transitions and effects.  The old card did fine in the software mode. Also I just traced a recent problem down to a failing hard drive- again a hardware problem rather than a software problem.  It is hard to diagnose that type of problem on line.  If nothing else works; perhaps that give the poster some indication that hardware may be the problem.  There are thousands of software titles out there so if one of those titles do not comply with the standards they they could interfere with this program. As you well know, packet writing programs are notorious for having interactions with other packet writing programs.

As for this posted issue, I don't thing that many people would blame drivers or a bad install or XP because the program was working for the original poster.  A pretty good indication that something has changed.  Now since you are here, why don't you try to help to determine a solution.  

colinburnshome, on Jan 25 2006, 04:52 PM, said:

Hello Raf1870,

Welcome to to screwed up world of roxio software mate! Join the club. Remember this, beware of guru's bearing tidings of 'your pc is not up to date' and 'it must be a bad install' and 'Windows XP is at fault' when in fact you as the poor gullible customer have been duped into parting with hard earned cash to buy this excuse of burning software!

Listen to this carefully, if you can take it back to the shop do so without delay. If not, then sorry but you are in the same cow droppings as very many other people!

Sorry to be the bearer of bad tidings, but that is what you get for trusting roxio!!

BTW have a read at my other postings on this very subject. Also not all the Guru's will be unhelpfull, some actually do care!!

[sknis]

No, I'm not going to tell you to upgrade your drivers !

The program has worked for you in the past and now it is not working.  There are several things to check.
1) Check for mal-ware on your computer.  Use at least two different programs to check.  Ad-Aware, Spybot Search and Destroy and the Windows program (developed by Giant are all free and excellent.
2) Have you added any new programs to your computer recently that may cause a problems like this?  Older versions of things like ITunes were a problem and there is some discussions that even the newer versions could be a problem.
3) Check the files themselves.  Are they all .wav or mp3 files that play in the preview?  Are any of the cuts purchased from an online store?  Are there any that could be out of the ordinary for the bit rate (high or low) perhaps something you recorded off a TV or digital pocket recorder?
You may want to try something like GoldWave (shareware with liberal trial restrictions) to batch process those files to compatible format.  I think Audicity will also do that.  I'm partial to GoldWave because some of the other features such as speeding up or slowing down music with a pitch change.  It is amazing on how it does that.
4) Are there any menu items that you are adding that could be a problem such as an incompatible image file for some icons?

Post back with your results after you have tried some of these.

raf1870@btopenworld.com, on Jan 25 2006, 10:45 AM, said:

Hi

Is anyone else having the problems I am ?

I am trying to make up a DVD Music Disc but the program keeps crashing and asking me to send an error report to Microsoft.

I have previously made up a couple of discs without any problem but for some reason the program refuses to burn the discs.

I am doing nothing different. I am using the same media which I have used previously.

Has anyone any solutions as I have tried to contact Roxio with not much luck

Cheers

[Trebor]

sknis, on Jan 25 2006, 04:46 PM, said:

No, I'm not going to tell you to upgrade your drivers !

The program has worked for you in the past and now it is not working.  There are several things to check.
1) Check for mal-ware on your computer.  Use at least two different programs to check.  Ad-Aware, Spybot Search and Destroy and the Windows program (developed by Giant are all free and excellent.
2) Have you added any new programs to your computer recently that may cause a problems like this?  Older versions of things like ITunes were a problem and there is some discussions that even the newer versions could be a problem.
3) Check the files themselves.  Are they all .wav or mp3 files that play in the preview?  Are any of the cuts purchased from an online store?  Are there any that could be out of the ordinary for the bit rate (high or low) perhaps something you recorded off a TV or digital pocket recorder?
You may want to try something like GoldWave (shareware with liberal trial restrictions) to batch process those files to compatible format.  I think Audicity will also do that.  I'm partial to GoldWave because some of the other features such as speeding up or slowing down music with a pitch change.  It is amazing on how it does that.
4) Are there any menu items that you are adding that could be a problem such as an incompatible image file for some icons?

Post back with your results after you have tried some of these.

Hi

Thanks for the input on the question I raised.

The problem seemed to relate to when I went to the DVD Music Disc - Burn Setup.

If I checked the save disc image to a folder this is what seemed to cause the program to crash and send error reports - which Roxio got back to myself within a day with suggestions - but once I unchecked this the discs happily burned and made up my DVD music discs.

So fingers crossed no more shouting at the computer  

[sknis]

Let me get this straight.  If you burn directly to disc, it works the way you want it to; if you bunr to an iso file, it does not.   HUH, That is exactly backwards from what I would have expected.  Thanks for posting that.

raf1870@btopenworld.com, on Jan 30 2006, 01:07 PM, said:

Hi

Thanks for the input on the question I raised.

The problem seemed to relate to when I went to the DVD Music Disc - Burn Setup.

If I checked the save disc image to a folder this is what seemed to cause the program to crash and send error reports - which Roxio got back to myself within a day with suggestions - but once I unchecked this the discs happily burned and made up my DVD music discs.

So fingers crossed no more shouting at the computer

[grandpabruce]

sknis, on Jan 30 2006, 03:30 PM, said:

Let me get this straight.  If you burn directly to disc, it works the way you want it to; if you bunr to an iso file, it does not.   HUH, That is exactly backwards from what I would have expected.  Thanks for posting that.

Actually, I think he was burning to both an ISO file and a disc, when he had the crash.  Still strange.