[tridens]

I am getting an error message when I try to do a backup to file in BackupMyPC. I'm running the most recent version of EMC8 (8.05 retail update). The following dialog box pops up when I start the backup:

Failed to find device driver 'DRVWDDM.DLL' Please reinstall.

I've confirmed that the file in question is installed in C:\Program Files\Sonic\Backup MyPC 6\System, and the file version is 2.56.53.0.

Can anyone help? I figured I'd ask before I went through the process of reinstalling. I'm unsure how to proceed in reinstalling now that I've loaded the 8.05 update. Please give steps (uininstall first? Install from 800 CD and then reload 805?).

Thanks!

Tridens

[tridens]

Anyone available to help? Thanks.

Tridens

[tbrewst]

I just tried this and it works just fine.I checked and that file is in the same place on my computer.You don't by chance have any old Sonic software installed do you?If not then maybe try an uninstall and reinstall.If you just uninstall EMC8 it should uninstall the whole thing.Then reinstall your original and apply the update.See what happens then.

[jeanrosenfeld]

Or try a repair install, add remove, highlight EMC 8 click change; you get the option to do a repair.

[tridens]

Thanks for the suggestions. I'll give them a try.

[justin.coll]

I get exactly the same error "Failed to find the device driver component DRVWDDM.DLL Please reinstall" when it starts to back up, but only in Sonic Backup my PC when selected from the applications windows.
I have run a repair on roxio, but it makes no difference.

When you use Roxio backup from the main menu that works - although thats a different program by the looks of it.

Are there any major differences between the two backup softwares?

[james_hardin]

justin.coll, on Jan 11 2006, 04:03 AM, said:

I get exactly the same error "Failed to find the device driver component DRVWDDM.DLL Please reinstall" when it starts to back up, but only in Sonic Backup my PC when selected from the applications windows.
I have run a repair on roxio, but it makes no difference.

When you use Roxio backup from the main menu that works - although thats a different program by the looks of it.

Are there any major differences between the two backup softwares?

Justin: Yes the two programs are completely different and have nothing in common with each other.

[justin.coll]

Why do I need two different backup softwares? What should I be using each one for?

Also I said earlier that Roxio backup works. Unfortunately it crashes the PC towards the end of the backup so that is not true

This post has been edited by justin.coll: 12 January 2006 - 02:11 AM

[james_hardin]

justin.coll, on Jan 12 2006, 05:04 AM, said:

Why do I need two different backup softwares? What should I be using each one for?

Also I said earlier that Roxio backup works. Unfortunately it crashes the PC towards the end of the backup so that is not true

Roxio's (Classic) backup is a simple Data CD (dvd) project with reminder settings. In my opinion it is not worthy of the name of 'backup'. I can do just as good or better without its' prompts.

BUMP is 'real' backup program and the standalone version carries a $99.99 Retail price.

No backup program will be the perfect answer to all users needs. I have been using many since the grand old days of MS-DOS v2 and don't like any of them.

Likewise, my recovery rate has been about 10% or less until going to a dedicated 3rd party program…

[justin.coll]

Just to let you know I contacted Roxio support and they advised completely removing Roxio from my PC (uninstalling from add remove programs and deleting all the Roxio folders and registry), then re-installing.

BUMP now works without the error!

[james_hardin]

justin.coll, on Jan 13 2006, 10:50 AM, said:

Just to let you know I contacted Roxio support and they advised completely removing Roxio from my PC (uninstalling from add remove programs and deleting all the Roxio folders and registry), then re-installing.

BUMP now works without the error!

Justin: Thanks for the follow up!

[justin.coll]

Unfortunately the error occured again. I sorted it out by searching for the file DRVWDDM.DLL and copying it from C:\Program Files\Sonic\Backup MyPC 6\System to C:\Program Files\Sonic\Backup MyPC 6
That got rid of the error.

I now have another problem - it crashes everytime I do a backup right at the end when it is "Marking files as archived"

Any ideas?

This post has been edited by justin.coll: 14 January 2006 - 04:35 AM

[allansloan]

I also have this problem, but have found that If you goto Sonic\Backup MyPc 6 and run sbewin32.exe,
the program runs, but I don't know why.

[evergreen97]

allansloan, on Jan 17 2006, 04:22 PM, said:

I also have this problem, but have found that If you goto Sonic\Backup MyPc 6 and run sbewin32.exe,
the program runs, but I don't know why.

Thanks allansloan!!! Had this exact same problem today and was fearful and skeptical about reinstalling anything related to this software. Following your advice I started the app by Opening the file sbewin32.exe from windows explorer and it worked just fine (no error, no crash after backup).

[chuckz]

justin.coll, on Jan 12 2006, 02:04 AM, said:

Why do I need two different backup softwares? What should I be using each one for?

Also I said earlier that Roxio backup works. Unfortunately it crashes the PC towards the end of the backup so that is not true

James:

Please explain the differences between Roxio classic and BUMP, noting items you feel make BUMP a better choice.

Thanks.

James:

What are the differences between Roxio classic ands BUMP.

Thanks

[John at Roxio]

Because I dont want to start a new topic on an old thread, I am going to close down this topic. If you would like, you can post your questions on a new thread.