13 replies to this topic

[lehill]

I've got a hang problem with Creator Classic 9 and am finding it tough to fix. All the other software in the EMC9 Suite appear to work fine. I can even burn CDs using "Data Disk" in the Home window. All other applications on this computer are working fine too.

What happens is that when I open CC9 and start working on a project the buttons in the CC9 Window will change background color to black, the file list headers will disappear and CC9 will lock up. Occasionally, the CC9 window looks like it becomes maximized and my monitor screen will go white with a few project files listed, but I can't really tell because there's no window border or title bar. This behavior never repeats exactly the same if I try reopening and working with CC9 again.

Killing creator9.exe with the Task Manager results in the error "The instruction at <varies> referenced memory at <varies>. The memory could not be 'read'" (or 'written').

The Event Viewer consistently logs the same error: Faulting application creator9.exe, version 9.0.2.16, faulting module mfc71u.dll, version 7.10.3077.0, fault address 0x00036916.

This started happening on my computer at work about 2-3 weeks ago and the same install was working fine one week and then pooped out the next. My EMC9 install at home is working fine.

I have tried the following to fix the problem without change:

- EMC9 repair install
- video driver updates
- un-/re-register mfc71u.dll (this is a .NET dll and can't be registered - try it yourself)
- rename all instances of mfc71u.dll EXCEPT the one in c:\windows\system32
- uninstall/reinstall .NET Framework 1 & 2
- Uninstall EMC9, registry/folder cleanup, reinstall
- Turned off AV during another clean reinstall
- Reformat and reinstall Windows XP SP2

Out of desperation I'm about ready to install the Roxio hotfix that was released a couple months ago. Before I do that I thought I'd better check here first for anything else I may have missed.

Lance
*****
This is my work computer having problems. Here are the specs:
- Pent D 3GHz, 3x160 GB hard disks (2 are RAID 0), 2GB RAM, ATI X800 Pro video, Intel D955XBK motherboard, IE7, all Windows updates.

[grandpabruce]

lehill, on Dec 22 2006, 09:38 PM, said:

I've got a hang problem with Creator Classic 9 and am finding it tough to fix. All the other software in the EMC9 Suite appear to work fine. I can even burn CDs using "Data Disk" in the Home window. All other applications on this computer are working fine too.

What happens is that when I open CC9 and start working on a project the buttons in the CC9 Window will change background color to black, the file list headers will disappear and CC9 will lock up. Occasionally, the CC9 window looks like it becomes maximized and my monitor screen will go white with a few project files listed, but I can't really tell because there's no window border or title bar. This behavior never repeats exactly the same if I try reopening and working with CC9 again.

Killing creator9.exe with the Task Manager results in the error "The instruction at <varies> referenced memory at <varies>. The memory could not be 'read'" (or 'written').

The Event Viewer consistently logs the same error: Faulting application creator9.exe, version 9.0.2.16, faulting module mfc71u.dll, version 7.10.3077.0, fault address 0x00036916.

This started happening on my computer at work about 2-3 weeks ago and the same install was working fine one week and then pooped out the next. My EMC9 install at home is working fine.

I have tried the following to fix the problem without change:

- EMC9 repair install
- video driver updates
- un-/re-register mfc71u.dll (this is a .NET dll and can't be registered - try it yourself)
- rename all instances of mfc71u.dll EXCEPT the one in c:\windows\system32
- uninstall/reinstall .NET Framework 1 & 2
- Uninstall EMC9, registry/folder cleanup, reinstall
- Turned off AV during another clean reinstall
- Reformat and reinstall Windows XP SP2

Out of desperation I'm about ready to install the Roxio hotfix that was released a couple months ago. Before I do that I thought I'd better check here first for anything else I may have missed.

Lance
*****
This is my work computer having problems. Here are the specs:
- Pent D 3GHz, 3x160 GB hard disks (2 are RAID 0), 2GB RAM, ATI X800 Pro video, Intel D955XBK motherboard, IE7, all Windows updates.

Lance, it sounds like the video drivers went nuts, but with IE7 installed, I am not sure.  I dumped IE7 even though it worked with EMC 9.  It broke my EMC 7.5, so it was a no brainer on what I got rid of.  IE6 rules.

[theebear]

I was wondering if this situation is solved as I just installed EMC9 and have this exact symptom?

Don

[gi7omy]

I was wondering if this situation is solved as I just installed EMC9 and have this exact symptom?

Don

Considering that thread dates from before Christmas, it's a fair assumption it did work (or the OP would have been back by now saying it didn't)

[ps101]

I am having  a similar type of problem with EMC Creator 9.  The classic portion of this suite hangs, then I have white background on the desktop with the classic locking up.  How was this fixed on previous installs?  I am using IE 6  2 gig memory nvidia mx video card.

Edited by ps101, 08 April 2007 - 04:28 PM.

[johnata]

I am having similar problems - the problem can be avoided by opening up Creator Classic in a small directory such as C:\.  Also avoid browsing in large directories.  Not sure what is causing this... you have a different video card than I do so it can't be the video driver.  In my case, the System32 version of mfc71u.dll is newer than the Roxio versions and Creator Classic is using the newer version.

[lehill]

Considering that thread dates from before Christmas, it's a fair assumption it did work (or the OP would have been back by now saying it didn't)

Nope, sorry. I'm still at an impasse. I've switched to Nero Express for my data disk needs.

Lance
*****

[lehill]

<snip>
What happens is that when I open CC9 and start working on a project the buttons in the CC9 Window will change background color to black, the file list headers will disappear and CC9 will lock up. Occasionally, the CC9 window looks like it becomes maximized and my monitor screen will go white with a few project files listed, but I can't really tell because there's no window border or title bar. This behavior never repeats exactly the same if I try reopening and working with CC9 again.

Killing creator9.exe with the Task Manager results in the error "The instruction at <varies> referenced memory at <varies>. The memory could not be 'read'" (or 'written').

The Event Viewer consistently logs the same error: Faulting application creator9.exe, version 9.0.2.16, faulting module mfc71u.dll, version 7.10.3077.0, fault address 0x00036916.
<snip>

For those of us with this problem, there is no relief given by the Roxio 9.1 update - not that any was promised.

I have installed the 9.1 update with no change - well, the version number of creator9.exe in the Event Viewer error log is now 9.1.1.59

The installation of 9.1 was uneventful.

Lance
*****

[gi7omy]

Actually it was stated over and over that the update was not a magic bullet - if the system was flaky, it would stay flaky

[johnata]

I have installed the 9.1 update with no change - well, the version number of creator9.exe in the Event Viewer error log is now 9.1.1.59
Lance
*****

Anyone know if Creator 10 fixes this problem?  I hate to pay for the same bugs...

-- John

[james_hardin]

Anyone know if Creator 10 fixes this problem?  I hate to pay for the same bugs...

-- John

Any specific problem in mind John???

Why not visit the EMC10 forum and look around?

[johnata]

Any specific problem in mind John???

Why not visit the EMC10 forum and look around?

Of course the problem I had in mind is what this thread is about - Creator Classic misbehaving...

I didn't know there was an EMC10 forum, I'll go take a look...

-- John

[johnata]

For whatever it's worth, EMC 10 appears to fix the problem reported in this thread with Creator Classic.  At least it did for me, YMMV.  Before buying, however, two things must be said:

1) Drag-to-disc is no longer supported or included - no biggie for me because I never used it.

2) Backup MyPC is no longer included.  They have an imaging solution which seems to duplicate it.  I used Backup MyPC as a backup to another imaging solution but I guess it's matured enough now where I don't need to do that.

-- John

[lehill]

<snip>
What happens is that when I open CC9 and start working on a project the buttons in the CC9 Window will change background color to black, the file list headers will disappear and CC9 will lock up. Occasionally, the CC9 window looks like it becomes maximized and my monitor screen will go white with a few project files listed, but I can't really tell because there's no window border or title bar. This behavior never repeats exactly the same if I try reopening and working with CC9 again.
<snip>

I'm not sure but I may have stumbled upon a fix for this problem. To put it accurately, I can't recreate the problem any longer after installing this download from MS:  

MS Visual C++ 2005 SP1 Redistributable

This problem was occurring on just my work computer and started to occur on my home computer. It cleared up on both computers after installation.

I stumbled upon this when I noticed that ATI has just started including this redistributable package with the latest Catalyst Suite. I normally don't use the Catalyst Suite, I just download and install the latest drivers. This time around I downloaded and installed the whole Catalyst package and found CC9 working OK.

The "Add" button still doesn't work for folders with a large number of files, but otherwise no more loopy windows, disappearing headers and lock ups. [workaround - just highlight and drag the files from the Source window to the Project window]

There are a rare few of us with this problem. I hope they see this post, try installing the redistributable and report back.

BTW, the redistributable package does not update mfc71u.dll - I still have the same version as before.

Lance
*****