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Make a way to contact support that actually works


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#1 Malc

Malc

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Posted 24 December 2006 - 08:32 PM

Obviously, I can enter the Roxio site fine (or I wouldn't be able to post here), but the Support Request System isn't working: it won't accept my email/PW, aqnd only cycles back to the Roxio My Account page (in a frame) if I try to get the password info.  This happens in 2 different browsers, so unlikely it's a browser issue.
I'm trying to get some info to you about Toast hanging and becoming unquittable, but there's no way to email Support.  Here I am, wasting my time, trying to help you improve your product, but you decided to make it really hard to actually get any information to you.   :)

#2 John at Roxio

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Posted 26 December 2006 - 11:18 AM

I moved your topic to the Toast forums.  How about just posting your problem here and we can try to help you.




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