[RDB]

When i try to install i get a message that lists all the programs in MEC 9 and says they will not be installed because they are not supported by the current operating system. I have check the windows update information and my Windows XP is up to date. Anyone else have a clue???

[gi7omy]

We'd need a bit more information

What are your system specifications?
Have you installed the latest drivers from the maker's website?
Do you have the latest DirectX 9.0c installed?

[grandpabruce]

And, are you running a dual boot system?

[RDB]

RDB, on Dec 26 2006, 05:49 AM, said:

When i try to install i get a message that lists all the programs in MEC 9 and says they will not be installed because they are not supported by the current operating system. I have check the windows update information and my Windows XP is up to date. Anyone else have a clue???

I checked the direct x and it is up to date.

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name D4XRTGB1
System Manufacturer Dell Inc.
System Model Dell DXP051
System Type X86-based PC
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3192 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3192 Mhz
BIOS Version/Date Dell Inc. A05, 5/30/2006
SMBIOS Version 2.3
Total Physical Memory 1,024.00 MB
Available Physical Memory 656.16 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys

[gi7omy]

Did you check Direct3D using dxdiags? That's the critical component

Also - please let is know what your graphics chipset is

This post has been edited by gi7omy: 26 December 2006 - 07:00 AM

[RDB]

gi7omy, on Dec 26 2006, 06:52 AM, said:

Did you check Direct3D using dxdiags? That's the critical component

Also - please let is know what your graphics chipset is

attachment

As far as i can tell the direct 3d is up to date also.

Name NVIDIA GeForce 7900 GS

[gi7omy]

If dxdiags says it's working (you see the spinning cube on the test) then it should be fine

Did you get the latest drivers from nVidia (NOT the Dell ones or MS ones - they tend to be quite a bit out of date)?

http://www.nvidia.co...ers/drivers.asp

[RDB]

I updated the driver and still the same results

[gi7omy]

I'm scratching my head here trying to understand why it won't install

A no-brainer - is Windows XP installed as the primary OS (on the first h/d partition as Drive C)?

Are you dual-booting with another OS?

[RDB]

gi7omy, on Dec 26 2006, 08:07 AM, said:

I'm scratching my head here trying to understand why it won't install

A no-brainer - is Windows XP installed as the primary OS (on the first h/d partition as Drive C)?

Are you dual-booting with another OS?

attachment

Yes it is the primary and no on the dual booting

[gi7omy]

I'm at a complete loss here to be honest. I do know this thread has been reported to Roxio so we may have to wait a bit until they get back to us.

The only other thing I can think of (and it's so far-fetched that I doubt it it's the cause) is that it may be trying to install in 'emulation' modee - but that has to be deliberately selected from the file properties.

I do know that the suite won't install in anything earlier than 2K with SP4

[cdanteek]

Dumb question, are you signed in as administrator trying to install the software? If that won't work, make a new user account with administrator privileges and try to install it from the new user account.

cd

[REDWAGON]

Boy, just about everything being asked has been O.K. One question that hasn't been answered yet---Where did you get the EMC 9 program from ?? It's very doubtful, but the program might be a bogus one. Also, have you contacted Dell regarding the problem of why certain programs might not want to install on their computer and give them a description of the errors you are getting ?

Frank...

[RDB]

I finally got the program to install.

I went to the file properties and saw where it said this program was downloaded from another program and had been blocked for security reasons. I unchecked it and it ran the installation complete and everything appears to be fine.

This program has been very hard to get working. It took me 3 downloads and all this with the security settings to work. I have never seen this with the security settings on anything that i have ever downloaded before.

Thanks for all the input and Happy New Year!!!!!!!!!!

[silver]

RDB, on Dec 26 2006, 10:32 AM, said:

I finally got the program to install.

I went to the file properties and saw where it said this program was downloaded from another program and had been blocked for security reasons. I unchecked it and it ran the installation complete and everything appears to be fine.

This program has been very hard to get working. It took me 3 downloads and all this with the security settings to work. I have never seen this with the security settings on anything that i have ever downloaded before.

Thanks for all the input and Happy New Year!!!!!!!!!!

Well ya gotta admit that it's effective. Still, when hackers come knockin' they get to "talk to my lit'l friend !"

http://www.watchguar...oducts/soho.asp