2 replies to this topic

[ty cobb]

Hi Everyone - I'm not sure if I am in the right place, please let me know if I should go somewhere else.  

I bought a Dell with MYDVD installed - it will copy a CD, make a video Cd but will not copy a home movie file onto a DVD - Everythingappears to be going fine, it lets me edit, create a file , it transcodes the information than says "Cancel" and posts the following error message - "device error - sense code (4 08 00) logical unit communication failure -general 213097064" - then spits out the disc (which has something on it, because I can't reuse it).

45 minutes with Dell,  twice as long combing the net for updates and patches - anyone have an idea?

Thanks!

[ogdens]

ty cobb, on Dec 29 2006, 06:59 PM, said:

Hi Everyone - I'm not sure if I am in the right place, please let me know if I should go somewhere else.  

I bought a Dell with MYDVD installed - it will copy a CD, make a video Cd but will not copy a home movie file onto a DVD - Everythingappears to be going fine, it lets me edit, create a file , it transcodes the information than says "Cancel" and posts the following error message - "device error - sense code (4 08 00) logical unit communication failure -general 213097064" - then spits out the disc (which has something on it, because I can't reuse it).

45 minutes with Dell,  twice as long combing the net for updates and patches - anyone have an idea?

Thanks!

You have a Dell OEM version....contact Dell they give all support on their software.

[Jeanna]

ogdens, on Dec 29 2006, 04:42 PM, said:

You have a Dell OEM version....contact Dell they give all support on their software.

About support for Dell OEM versions of Roxio products...  I also recently purchased a Dell with myDVD (plus version) and it was not allowing me to import video or files into new projects.  I called Dell, spent three hours on the phone with very nice and very helpful support folks who were, unfortunately unable to solve my problem.  Finally, they suggested I check with Roxio for an update.  There was none.  But, I did find a similar error listed on Roxio's web site that let me know that I needed a new driver for my ATI video card.  I downloaded the new driver and re-installed DirectX as suggested and the problem was fixed.  

Doens't mean I wouldn't suggest calling Dell.  You might also check the Dell web site for updated drivers.