HELP!!!!!
This is the second time in six months if tried to install EMC9
This is from a clean install. after a new download.
This is what I get " A network error occurred while attempting to read from the file P:\program files\downloaded files\roxio suite\CPDECODERPACK_411\4ffd61.msi "
which in turn the SONIC CINEPLAYER DECODER PACK keeps trying to load and I get this error
"Internal error 2356 Disk 1 "
I cannot remmeber since the old DOS days on having such a problem loading up software
bluemarlin
4
Network error
Started by
bluemarlin
, Dec 29 2006 05:27 PM
20 replies to this topic
#2
gi7omy
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Posted 29 December 2006 - 06:45 PM
Strange - tell me this: are you installing from a network drive?
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
bluemarlin
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Posted 29 December 2006 - 06:54 PM
gi7omy, on Dec 29 2006, 06:45 PM, said:
Strange - tell me this: are you installing from a network drive?
NO my hard drive is partitioned, C drive & P drive
#4
gi7omy
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Posted 29 December 2006 - 07:07 PM
It's the fact that it says 'network error' that is bugging me - that's an MS Windows error saying it can't read a network drive (and P as a partition on the primary drive is a shade unusual)
Try this - use winrar (free trial download will work if you don't have it) and open the exe file that you downloaded (it's a compressed self extract archive really)
Extract that to a temp folder and run setup.exe from that - if it fails again on the P drive, copy it to C and run it from there (just to cover all bases)
If Winrar says the archive is corrupt btw - you've a faulty download
Try this - use winrar (free trial download will work if you don't have it) and open the exe file that you downloaded (it's a compressed self extract archive really)
Extract that to a temp folder and run setup.exe from that - if it fails again on the P drive, copy it to C and run it from there (just to cover all bases)
If Winrar says the archive is corrupt btw - you've a faulty download
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#5
dlebryk
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Posted 29 December 2006 - 09:40 PM
This sounds like this problem here:
http://forums.suppor...showtopic=12017
To fix it, you need to do a clean install. Sorry it sounds all wrong, but that was the only way I could fix the problem, something somewhat similar. I think EMC9 goes crazy when certain files are missing or corrupted (common with this software for some unknown reason), and the clean install is the fix.
The network drive is a red herring.
Clean Install Instructions here:
http://forums.suppor...showtopic=14713
http://forums.suppor...showtopic=12017
To fix it, you need to do a clean install. Sorry it sounds all wrong, but that was the only way I could fix the problem, something somewhat similar. I think EMC9 goes crazy when certain files are missing or corrupted (common with this software for some unknown reason), and the clean install is the fix.
The network drive is a red herring.
Clean Install Instructions here:
http://forums.suppor...showtopic=14713
#6
bluemarlin
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Posted 30 December 2006 - 10:35 AM
dlebryk, on Dec 29 2006, 09:40 PM, said:
This sounds like this problem here:
http://forums.suppor...showtopic=12017
To fix it, you need to do a clean install. Sorry it sounds all wrong, but that was the only way I could fix the problem, something somewhat similar. I think EMC9 goes crazy when certain files are missing or corrupted (common with this software for some unknown reason), and the clean install is the fix.
The network drive is a red herring.
Clean Install Instructions here:
http://forums.suppor...showtopic=14713
http://forums.suppor...showtopic=12017
To fix it, you need to do a clean install. Sorry it sounds all wrong, but that was the only way I could fix the problem, something somewhat similar. I think EMC9 goes crazy when certain files are missing or corrupted (common with this software for some unknown reason), and the clean install is the fix.
The network drive is a red herring.
Clean Install Instructions here:
http://forums.suppor...showtopic=14713
tryed both C & P will not load.
I downloaded 3 times so far still the same on each download.
Had IE7 NOT BETA . will uninstall 7 and try with 6
and see if that makes a differance.
#7
bluemarlin
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Posted 30 December 2006 - 02:07 PM
Well here we go again
downloaded using IE6
Clean install. and then some.
While loading Roxio Suite I got this error
"A network error occurred while attemping tp read from the file
C:\Docume~1\username~1\locals~1\temp\CPDE Coderpack_411\4ffd61.msi"
but it finished loading.
and now Sonic Cineplayer Decoder Pack keeps trying to load and I keep getting this error
Sonic Cineplayer Decoder Pack
Internal Error 2356 Disk1
downloaded using IE6
Clean install. and then some.
While loading Roxio Suite I got this error
"A network error occurred while attemping tp read from the file
C:\Docume~1\username~1\locals~1\temp\CPDE Coderpack_411\4ffd61.msi"
but it finished loading.
and now Sonic Cineplayer Decoder Pack keeps trying to load and I keep getting this error
Sonic Cineplayer Decoder Pack
Internal Error 2356 Disk1
#8
bluemarlin
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Posted 01 January 2007 - 06:09 PM
bluemarlin, on Dec 30 2006, 02:07 PM, said:
Well here we go again
downloaded using IE6
Clean install. and then some.
While loading Roxio Suite I got this error
"A network error occurred while attemping tp read from the file
C:\Docume~1\username~1\locals~1\temp\CPDE Coderpack_411\4ffd61.msi"
but it finished loading.
and now Sonic Cineplayer Decoder Pack keeps trying to load and I keep getting this error
Sonic Cineplayer Decoder Pack
Internal Error 2356 Disk1
downloaded using IE6
Clean install. and then some.
While loading Roxio Suite I got this error
"A network error occurred while attemping tp read from the file
C:\Docume~1\username~1\locals~1\temp\CPDE Coderpack_411\4ffd61.msi"
but it finished loading.
and now Sonic Cineplayer Decoder Pack keeps trying to load and I keep getting this error
Sonic Cineplayer Decoder Pack
Internal Error 2356 Disk1
CLEAN INSTALL DID NOT WORK !!!!! AGAIN
#9
gi7omy
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Posted 01 January 2007 - 06:16 PM
Did you try extracting the files to a temp folder and runninmg setup from there?
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#10
sknis
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Posted 02 January 2007 - 08:03 AM
bluemarlin, on Jan 1 2007, 08:09 PM, said:
CLEAN INSTALL DID NOT WORK !!!!! AGAINDid/do you have a version of CinePlayer on your computer. When I tried to install V9 over V8, I got a message about uninstalling CinePlayer and chose not to. When I finished the install, I go that same type of message. I don't know if the uninstall procedure you used sees the CinePlayer. For some, the program is not happy with having both an early version of CinePlayer on the computer along with the Cineplayer installed with Digital Media Experience. Did you install Digital Media Experience?
On my computer, V8 (Deluxe Suite) and V9 did not play well together because V9 seemed to mix up some of the program innards between the two versions.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#11
grandpabruce
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Posted 02 January 2007 - 10:26 AM
sknis, on Jan 2 2007, 10:03 AM, said:
Did/do you have a version of CinePlayer on your computer. When I tried to install V9 over V8, I got a message about uninstalling CinePlayer and chose not to. When I finished the install, I go that same type of message. I don't know if the uninstall procedure you used sees the CinePlayer. For some, the program is not happy with having both an early version of CinePlayer on the computer along with the Cineplayer installed with Digital Media Experience. Did you install Digital Media Experience?
On my computer, V8 (Deluxe Suite) and V9 did not play well together because V9 seemed to mix up some of the program innards between the two versions.
On my computer, V8 (Deluxe Suite) and V9 did not play well together because V9 seemed to mix up some of the program innards between the two versions.
My Cineplayer from EMC 7.5 and the new one from EMC 9 both work on my computer.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#12
ml
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Posted 02 January 2007 - 10:45 AM
At the risk of stating the obvious.......
Roxio Technical Support normally does not charge if you're having trouble getting the program installed.
You can do telephone, email or chat live ( I think)
Roxio Technical Support normally does not charge if you're having trouble getting the program installed.
You can do telephone, email or chat live ( I think)
ml
flying squirrel......"It's more of a gliding thing....."
Intel® Core™2 Duo 2.2 Ghz desktop processor E4500;
3GB DDR2 memory;
DL DVD±RW/CD-RW drive;
500GB SATA 7200 rpm hard drive;
Windows Vista Home Premium ,
ATI RADEON HD 2400,Built-in TV tuner , High-definition audio (8-speaker support), HDMI
Multiformat media reader,
IEEE 1394 (FireWire) interface and 6 high-speed USB 2.0 ports,
PCI card with 4 USB 2.0 and 2 IEEE 1394 ports,
10/100/1000 Gigabit Ethernet
flying squirrel......"It's more of a gliding thing....."
Intel® Core™2 Duo 2.2 Ghz desktop processor E4500;
3GB DDR2 memory;
DL DVD±RW/CD-RW drive;
500GB SATA 7200 rpm hard drive;
Windows Vista Home Premium ,
ATI RADEON HD 2400,Built-in TV tuner , High-definition audio (8-speaker support), HDMI
Multiformat media reader,
IEEE 1394 (FireWire) interface and 6 high-speed USB 2.0 ports,
PCI card with 4 USB 2.0 and 2 IEEE 1394 ports,
10/100/1000 Gigabit Ethernet
#13
bluemarlin
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Posted 03 January 2007 - 09:34 PM
ml, on Jan 2 2007, 10:45 AM, said:
At the risk of stating the obvious.......
Roxio Technical Support normally does not charge if you're having trouble getting the program installed.
You can do telephone, email or chat live ( I think)
Roxio Technical Support normally does not charge if you're having trouble getting the program installed.
You can do telephone, email or chat live ( I think)
1. Yes I did extract all files to a temp folder
2. No I have no other cineplaer
3. Yes I e-mailed them several days ago with full problem still waiting. I have a ticket #
Must be like winning the lottery
Edited by bluemarlin, 03 January 2007 - 09:34 PM.
#14
bluemarlin
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Posted 09 January 2007 - 07:38 AM
bluemarlin, on Jan 3 2007, 09:34 PM, said:
1. Yes I did extract all files to a temp folder
2. No I have no other cineplaer
3. Yes I e-mailed them several days ago with full problem still waiting. I have a ticket #
Must be like winning the lottery
2. No I have no other cineplaer
3. Yes I e-mailed them several days ago with full problem still waiting. I have a ticket #
Must be like winning the lottery
I sent THEM second request it has been over one week They still have not try ed to contact me other then getting a confirmation of my request by e-mail
#15
bluemarlin
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Posted 16 January 2007 - 07:12 AM
bluemarlin, on Jan 9 2007, 07:38 AM, said:
I sent THEM second request it has been over one week They still have not try ed to contact me other then getting a confirmation of my request by e-mailI've finally got a response form Roxio
and guess what they said "did you try our forms" DAAAA.
I sent a replay lets see if it takes another week for them to answer
#16
cdanteek
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Posted 16 January 2007 - 07:21 AM
Quote
I sent a replay lets see if it takes another week for them to answer
http://kb.roxio.com/...ervice/000009CS
Roxio Knowledgebase
No E-mail response from Roxio Support Services and Registration
Rate this article:
Article Details
ID Number: 000009CS
Products: Customer Service
OS:
Issue
When trying to register your software, receive updates, or waiting for a response from Roxio Support Services, a reply e-mail is never received.
Cause
Your Internet Service Provider (ISP), anti-virus software, e-mail software, or web mail client (such as Yahoo Mail or Hotmail) may have tagged the e-mail as spam and moved it to the trash or bulk folder.
Resolution
Be sure to look in your SPAM (a.k.a.Bulk or Junk E-Mail) folders for your e-mail software or webmail client. Occasionally, Roxio software will marked as SPAM and will be routed to the trash or SPAM folders.
If you have an anti-SPAM or anti-Virus software, check the security settings or contact the manufacturer to find out how to best adjust the software's settings.
For Customer Service and general account issues, add reg@sonic.com to your contact list or address book in your e-mail program. Then go to the Forgot Password link and enter your email address to receive a new password. Resetting the password will generate a new e-mail confirmation from Roxio.
For Tech Support responses add webticket@roxio.com to your contact list or address book in your e-mail program. Then check your webticket to be sure that you haven't missed correspondence from Roxio Support.
If you have multiple e-mail accounts, make sure that you are checking the account you purchased the software with.
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#17
bluemarlin
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Posted 16 January 2007 - 09:13 PM
cdanteek, on Jan 16 2007, 07:21 AM, said:
http://kb.roxio.com/...ervice/000009CS
Roxio Knowledgebase
No E-mail response from Roxio Support Services and Registration
Rate this article:
Article Details
ID Number: 000009CS
Products: Customer Service
OS:
Issue
When trying to register your software, receive updates, or waiting for a response from Roxio Support Services, a reply e-mail is never received.
Cause
Your Internet Service Provider (ISP), anti-virus software, e-mail software, or web mail client (such as Yahoo Mail or Hotmail) may have tagged the e-mail as spam and moved it to the trash or bulk folder.
Resolution
Be sure to look in your SPAM (a.k.a.Bulk or Junk E-Mail) folders for your e-mail software or webmail client. Occasionally, Roxio software will marked as SPAM and will be routed to the trash or SPAM folders.
If you have an anti-SPAM or anti-Virus software, check the security settings or contact the manufacturer to find out how to best adjust the software's settings.
For Customer Service and general account issues, add reg@sonic.com to your contact list or address book in your e-mail program. Then go to the Forgot Password link and enter your email address to receive a new password. Resetting the password will generate a new e-mail confirmation from Roxio.
For Tech Support responses add webticket@roxio.com to your contact list or address book in your e-mail program. Then check your webticket to be sure that you haven't missed correspondence from Roxio Support.
If you have multiple e-mail accounts, make sure that you are checking the account you purchased the software with.
cd
Roxio Knowledgebase
No E-mail response from Roxio Support Services and Registration
Rate this article:
Article Details
ID Number: 000009CS
Products: Customer Service
OS:
Issue
When trying to register your software, receive updates, or waiting for a response from Roxio Support Services, a reply e-mail is never received.
Cause
Your Internet Service Provider (ISP), anti-virus software, e-mail software, or web mail client (such as Yahoo Mail or Hotmail) may have tagged the e-mail as spam and moved it to the trash or bulk folder.
Resolution
Be sure to look in your SPAM (a.k.a.Bulk or Junk E-Mail) folders for your e-mail software or webmail client. Occasionally, Roxio software will marked as SPAM and will be routed to the trash or SPAM folders.
If you have an anti-SPAM or anti-Virus software, check the security settings or contact the manufacturer to find out how to best adjust the software's settings.
For Customer Service and general account issues, add reg@sonic.com to your contact list or address book in your e-mail program. Then go to the Forgot Password link and enter your email address to receive a new password. Resetting the password will generate a new e-mail confirmation from Roxio.
For Tech Support responses add webticket@roxio.com to your contact list or address book in your e-mail program. Then check your webticket to be sure that you haven't missed correspondence from Roxio Support.
If you have multiple e-mail accounts, make sure that you are checking the account you purchased the software with.
cd
Apparently you did not read my replay they did answer, it just took them 10 days to do it.Were on day 4 waiting for the second response
Sorry were getting a little testy with this but I've been trying since Dec 16
#18
The Highlander
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- Digital Guru
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- 10,088 posts
You can't drown, you fool, you're immortal!
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Posted 16 January 2007 - 10:54 PM
try somthing for me, go into control pannel and then users, create a new user account (that has FULL ADMINSTRATOR) access, now re-boot and login with the new account and try the install again as you have been doing, let me know what you get or have happen?
regards
Neil
regards
Neil
The Highlander
"There can be only one!"
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"There can be only one!"
Custom Made PC
Gigabyte Technology Co., Ltd. P55-UD3(Dule PCI-E MB)
ATI Radeon HD 4800 Series [Display adapter] (2x)GDDR5 Video cards in crossfire mode
Cool-master 850watt PSU
2.93 gigahertz Intel Core i7 870
ASUS DRW-2014L1T DVDRW Drive
12Gb DDR1333 Megabytes Ram
Multi Flash Reader USB Device
OCZ-VERTEX2 [SSD Hard drive] (40.02 GB)
3x ST3500418AS Sata 2[Hard drive] (500.11 GB)
Seagate Go Flex Free agent NAS Device [Hard drive] (1 TB)
Cool master pro case & Cooling system
Dule LG Flatron 23" LED Screens
Logitech 7.1 surround sound system
HP Officejet 4500 G510g-m
Windows 7 Ultimate (x64) Service Pack 1 (build 7601),
Easy Media Creator Pro 2012, Easy Media Creator Pro 2011, Easy Media Creator Pro 2010
#20
bdlang
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- Members
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- 10 posts
Rookie
Posted 08 June 2007 - 11:19 AM
QUOTE (bluemarlin @ Jan 19 2007, 09:07 AM) <{POST_SNAPBACK}>
NOPE STILL THE SAME ERRORS
Has this issue even been resolved with Roxio 9? I too would like a solution and not a "maybe" to fixing this problem. This phantom install is real anoying when it happens 30 times a day
Solutions like:
- Fixing the underlying cause
- Editing a registry entry
- Removing Cinepack from the system
- etc.
Thanks
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