3 replies to this topic

[Kat2]

It was working fine before and now my 3 year old QUE-Fire external burner gives me the message "Please insert a recordable disk". I have Toast 5.2.3. I have tried disks from three different packages. I have iTunes vs 7.0.2 and a G4 Mac. Is it possible that it is a version issue? I have updated iTunes but not Toast or the drive. The only recent change is updates and putting all my peripherals on a shelving unit.
Kat

[tsantee]

Can you play a pre-recorded disc from the external drive? I'm trying to learn if the problem is just with blank media.

Other things to try:
Get and use a laser-cleaning disc.
Completely shut down the Mac and leave it off for several minutes before restarting.
Check the Firewire cable's connection.
Make sure you have the Que drive selected in Toast before inserting the blank disc.
Download and apply Apple's combined system updater on top of your existing system.

The Que drives were problematic according to what I've read. You might read the user reports for that drive in the Drive Compatibility Database at www.xlr8yourmac.com to learn if there are any special issues.

[Kat2]

It was working fine before and now my 3 year old QUE-Fire external burner gives me the message "Please insert a recordable disk". I have Toast 5.2.3. I have tried disks from three different packages. I have iTunes vs 7.0.2 and a G4 Mac. Is it possible that it is a version issue? I have updated iTunes but not Toast or the drive. The only recent change is updates and putting all my peripherals on a shelving unit.
Kat

I downloaded the combo OSx updates. I am unable to find how to get it to play a music CD. I tried changing firewire ports. It does not always recognize that it exists if I look at my system profiler. I tried a different firewire cable as well. I put in a CD disk cleaner and kept shutting the tray to get it to move but it did not change anything. I read that the QUE does not have it's own drivers but uses Apple. Not sure what else to do.
Idea's? thanks for all your suggestions. I even got another used drive just like it and it is doing the same thing.

[Kat2]

I downloaded the combo OSx updates. I am unable to find how to get it to play a music CD. I tried changing firewire ports. It does not always recognize that it exists if I look at my system profiler. I tried a different firewire cable as well. I put in a CD disk cleaner and kept shutting the tray to get it to move but it did not change anything. I read that the QUE does not have it's own drivers but uses Apple. Not sure what else to do.
Idea's? thanks for all your suggestions. I even got another used drive just like it and it is doing the same thing.

I got it to work. One of the links suggested deleting a file in the cache. http://www.thexlab.com/faqs/faqs.html  Once I did that and repaired permissions again the burner was recognized by the system and would again accept a blank CD. yippee!