31 replies to this topic

[tabby275]

I just recently purchased and downloaded EMC 8 and when I go to use any one of the applications, the program shuts down my computer. Is this common, is there a solution? I am running win xp. Any help would be greatly appreciated.
Tami

[patatrox]

tabby275, on Jan 4 2006, 05:03 PM, said:

I just recently purchased and downloaded EMC 8 and when I go to use any one of the applications, the program shuts down my computer. Is this common, is there a solution? I am running win xp. Any help would be greatly appreciated.
Tami

Can you define 'shutdown'.  Exactly what happens... and which applications have you tried to start when this happens?

[tabby275]

When I say shuts down, I mean it does just that, the whole computer just shuts off. The only 2 applications I've tried so far are Slideshow and Create DVD. I am afraid to try anything else like I said, my whole system goes off.

[jimbo206]

patatrox, on Jan 4 2006, 10:14 PM, said:

Can you define 'shutdown'.  Exactly what happens... and which applications have you tried to start when this happens?

Is it rebooting like when you first turn it on?

[Beerman]

tabby275, on Jan 4 2006, 09:25 PM, said:

When I say shuts down, I mean it does just that, the whole computer just shuts off. The only 2 applications I've tried so far are Slideshow and Create DVD. I am afraid to try anything else like I said, my whole system goes off.

What other software is on your system?  No error messages or blue screens, just goes to black?  What's your display settings?  Might be a video problem.

[tabby275]

Do not get any error messages, like I said, it shuts down, tower goes off and does not reboot. No blue screens just quits. I have many programs on my computer and everything else works just fine including any video.

[mlstins@sbcglobal.net]

tabby275, on Jan 5 2006, 12:01 PM, said:

Do not get any error messages, like I said, it shuts down, tower goes off and does not reboot. No blue screens just quits. I have many programs on my computer and everything else works just fine including any video.

I have had simlar problems.  Every time I start my DVD creator my computer reboots.  No blue screen, but black screen reboot.  I have tried updating to direct x9 and updating my nvidia geforce driver without success.  I have also tried uninstalling my virus software and my my firewall.  This continues to happen.  I have also tried to reinstall and uninstall the software.  Seems like many people are having problems with the DVD software.  I have 2.4gighz processor with 52 gigs of hard drive.  512 of RAM.

[joekight@verizon.net]

I have a posting in EMC8-DVD & video forum that my pc reboots with out any warning, error messages, or blue screens of death.  I can recreate the problem every time by adding videos to a MyDVD project.  Looking at the replies I have received it looks like an EMC8, ATI video card compatability issue.  One poster recreated the problem using ATI card, changed video card to another brand and the issue went away.  

Wondering if your video card is made by ATI?

Thanks,
joe

[mlstins@sbcglobal.net]

joekight@verizon.net, on Jan 6 2006, 07:16 AM, said:

I have a posting in EMC8-DVD & video forum that my pc reboots with out any warning, error messages, or blue screens of death.  I can recreate the problem every time by adding videos to a MyDVD project.  Looking at the replies I have received it looks like an EMC8, ATI video card compatability issue.  One poster recreated the problem using ATI card, changed video card to another brand and the issue went away.  

Wondering if your video card is made by ATI?

Thanks,
joe

I don't think that is not my problem as I have a nvidia card.

[Martin Dekker]

mlstins@sbcglobal.net, on Jan 6 2006, 04:23 PM, said:

I don't think that is not my problem as I have a nvidia card.

It was me who got the reboots in MyDVD solved by switching to an nVidia card. I find it strange that your PC does not reboot, rather shuts down. If you switch of automatic restart at system errors, do you get a BSOD? If so, what does it say. Maybe Roxio can do something with this info.

Martin

Edited by mdekker, 06 January 2006 - 02:43 PM.

[jmcicali]

Just to add to this discussion. I just installed EMC8 and have ATI 9600 All in Wonder card and YES I do get shutdowns when adding video to a project.  Did not have this problem with ver 7.5.  Nothing like the feeling that your new software purchase was a waste of money.

[tabby275]

My bad, system does reboot. Will open ok but when I click on any task like slideshow and go to add photos, this is where it reboots.
Have upgraded everything I know to upgrade, drivers, firmware, etc...
Will this program ever work?? If not, can I get a refund as it is doing me no good taking up space.

[tabby275]

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

[Beerman]

tabby275, on Jan 12 2006, 05:17 AM, said:

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

VERY UNHAPPY WITH ROXIO EMC 8
Don't want something that won't work or has no support
Where can I go to get my money back, this does come with a 30 day money back guarentee

Does it only shut down when using Roxio programs or any other program?

You need to call customer service to ask about your getting your money back.

You need to call customer service to ask about your getting your money back.

You need to call customer service to ask about your getting your money back.

You need to call customer service to ask about your getting your money back.

[JC]

This is a stab in the dark.
Do you have Windows Sp2 installed. i'm wondering if it has something to do with this. Try disabling it & see.
The other thing may be permissions. Are you signed on as a administrator. I know this was a big thing in earlier versions.
JEFF

[tabby275]

Only shuts down with Roxio, no other programs. And yes, I tried disabling Service Pack 2, made no difference.

[rcviolett]

I am also having the same reboot problem.  I have an ATI Radion SE9600 graphics card, and this problem started after I installed EMC 8.  I tried uninstalling EMC 8, and the problem went away, reinstalled, and it came back.

Some additional information, however.  I have not used the Roxio DVD burning capability.  Instead, I use Pinnacle Studio 10, and it causes the problem when I attempt to burn from there.  Likewise, I get the problem when I try to view a DVD when using CyberLink Power DVD.  It seems to be happening anytime I attempt to access a DVD with any program.  It does not happen when I read a CD in the drive.

I use Windows XP Pro SP2 on a 3GHz Pentium with a Pioneer DVD-A08XL drive.

[oi2us2@yahoo.com]

All, like you my PC shuts down, Windows XP and a ATI video card.  I am getting as far as rendering - about 10 minutes in.  This does seem strange that just from no where it shuts down after seemingly running OK for a while.  I do think however it is some software I loaded recently as it did work a while ago.

[grandpabruce]

oi2us2@yahoo.com, on Jan 30 2006, 08:16 PM, said:

All, like you my PC shuts down, Windows XP and a ATI video card.  I am getting as far as rendering - about 10 minutes in.  This does seem strange that just from no where it shuts down after seemingly running OK for a while.  I do think however it is some software I loaded recently as it did work a while ago.

Have you checked your CPU and motherboard temperatures just after this happens, to see if you have a heat issue?

[sknis]

grandpabruce, on Jan 30 2006, 09:17 PM, said:

Have you checked your CPU and motherboard temperatures just after this happens, to see if you have a heat issue?

Not to mention your power supply.  If you have added a lot of cards to your computer it may be marginally acceptable.  If you did or not,  may be starting to fail.  

If you are comfortable with opening your computer case, you may want to blow it out with compressed dry air from Radio Shack or other supplier.  It is amazing how much crud builds up on the internal fans.  I'm sure that you know this but for others, make sure your computer is off and unplugged and if you plan on touching the inside of the case, make sure you are grounded.

If you don't mind, what is the new software?

Edited by sknis, 31 January 2006 - 05:31 AM.