[beth]

I had v8 and then i loaded v9 from disk it had that Mpeg-2 "bad installation" error

i then dug around here and did a 'clean install' as a 'fix'

now it doesnt recognise the product key when i try to reinstall

any ideas why?

and why did they design the install disks to ask for the key after 10 minutes of processing and not before like every other sofware

it could save much frustration

This post has been edited by beth: 03 January 2007 - 10:11 PM

[The Highlander]

beth, on Jan 4 2007, 07:08 PM, said:

i then dug around here and did a 'clean install' as a 'fix'

now it doesnt recognise the product key when i try to reinstall

did you use this fix here?
http://forums.suppor...showtopic=10779
if so you will need to contact Roxio support as they say this can happen?

[grandpabruce]

beth, on Jan 4 2007, 12:08 AM, said:

I had v8 and then i loaded v9 from disk it had that Mpeg-2 "bad installation" error

i then dug around here and did a 'clean install' as a 'fix'

now it doesnt recognise the product key when i try to reinstall

any ideas why?

and why did they design the install disks to ask for the key after 10 minutes of processing and not before like every other sofware

it could save much frustration

The key is asked for right away. If not, something is not right.

Try Neil's link.

[beth]

grandpabruce, on Jan 4 2007, 05:52 AM, said:

The key is asked for right away. If not, something is not right.

Try Neil's link.

the patch worked fine

although it still waited until processing was done (approx 10 minutes) before asking for the key

thanks to all for your help