4 replies to this topic

[roxiorocks]

This is total bull! I paid for and downloaded a software program to a PC which meets or exceeds ALL the "minimum system requirements." The SW tells me my video card failed diagnosis, program can't run. Photo software crashes. Now I "MUST" use IE6 to enter a ticket? AND purchase a new video card. AND "get rid of Media Player 11?" ******!!! Tech support (phone) puts me on hold for 45 mins. I entered a web ticket Dec. 26. No response AT ALL as of Jan. 4. I didn't pay $100.00 to BETA TEST Roxio's crappy software. I've reported all of this to Visa, and hope they can help me get my $$ back...IF they can get Roxio/Sonic to talk to them. I don't expect much, but final release software should work as advertised. If not, the publisher should obligingly refund the price, at the least

Edited by ggrussell, 04 January 2007 - 07:42 PM.

[grandpabruce]

maddernhell, on Jan 4 2007, 09:04 PM, said:

This is total bull! I paid for and downloaded a software program to a PC which meets or exceeds ALL the "minimum system requirements." The SW tells me my video card failed diagnosis, program can't run. Photo software crashes. Now I "MUST" use IE6 to enter a ticket? AND purchase a new video card. AND "get rid of Media Player 11?" BULLSH**!!! Tech support (phone) puts me on hold for 45 mins. I entered a web ticket Dec. 26. No response AT ALL as of Jan. 4. I didn't pay $100.00 to BETA TEST Roxio's crappy software. I've reported all of this to Visa, and hope they can help me get my $$ back...IF they can get Roxio/Sonic to talk to them. I don't expect much, but final release software should work as advertised. If not, the publisher should obligingly refund the price, at the least

You should have stopped here, first.  If you are still wanting to get some help, a good step would be listing your system specs, and changing your username.  We can try to help you.

[ggrussell]

maddernhell, on Jan 4 2007, 10:04 PM, said:

If not, the publisher should obligingly refund the price, at the least

Sonic/Roxio has a 30 day refund policy.  Unfortunately, marketing has WAY under stated the 'minimum' requirement - especially if you want to do video editing.

Edited by ggrussell, 04 January 2007 - 07:45 PM.

[John at Roxio]

I apologize for your bad exeperience.  The people here can help you though and if you want, the refund is an option.

[roxiorocks]

ggrussell, on Jan 4 2007, 07:44 PM, said:

Sonic/Roxio has a 30 day refund policy.  Unfortunately, marketing has WAY under stated the 'minimum' requirement - especially if you want to do video editing.

This has to be the understatement of the year...and I thought video editing was part of the package. Windows XP already has CD burning built in. Anyway, here's the deal. I pay $100 for software, after making sure my system will run it. It should, but it won't. I (mistakenly?) assumed that Tech Support would be the FIRST place to seek help. Apparently not, since it's been a week and not even an acknowledgment of my request for assistance. After reading some of the other posts, I spent another $100 on a video card. Finally, the software (mostly) works. My system - now:
AMD Athlon 2.16GHz, 2GB PC3200 DDR RAM, ATI Radeon 9550 AGP 8X, driver ver. 6.14.10.6652, DirectX 9.0c, latest update downloaded 12/26/2006. I know it's an older system. It's got a VIA chipset. It (had) onboard video, and onboard audio - which is why I checked the system requirements BEFORE I shelled out the $100 for the software. I'll survive. And I can use the software (mostly). I won't press the issue any further. But I'll NEVER buy software from Roxio/Sonic again, and I'll warn everyone who will listen to me about doing so. And I'm still maddernhell, no matter who or how you edit my post...