6 replies to this topic

[exstatic28]

I just set up a new Dell Dimension 510 system and after installing EMC8, the video applications won't run.  Basically, I get Runtime errors everytime I try one of the video/photo applications.  I suspect a conflict with one of the programs pre-installed on the system but am not sure.  Attempts at support from Roxio have been frustrating to say the least.

Has anyone experienced similar issues or have any suggestions - any help will be appreciated!

[The Highlander]

exstatic28, on Jan 28 2006, 03:20 PM, said:

I just set up a new Dell Dimension 510 system and after installing EMC8, the video applications won't run.  Basically, I get Runtime errors everytime I try one of the video/photo applications.  I suspect a conflict with one of the programs pre-installed on the system but am not sure.  Attempts at support from Roxio have been frustrating to say the least.

Has anyone experienced similar issues or have any suggestions - any help will be appreciated!

Hi exstatic28, can we all here ask a favour, please post as much about your system as you can,
your o/s and service pack?, also your full computer info , IE: ati video card...
this will help everyone here to think of any tricks or fix's that may help.

[Larry]

rydall2000, on Jan 27 2006, 10:03 PM, said:

Hi exstatic28, can we all here ask a favour, please post as much about your system as you can,
your o/s and service pack?, also your full computer info , IE: ati video card...
this will help everyone here to think of any tricks or fix's that may help.

Make sure to list any similar software, like Sonic RecordNow, Nero, etc. please.

[exstatic28]

Sorry about that, I'm new to this process, here is the info...
the system is a Dimension E510,P4-640 with HT @3.2GHz, the operating system is Windows XP Media Edition-SP2 with an integrated Intel Graphics 950 graphics card & a 16X DVD+/-RW CD-RW combo drive.  The system came pre-loaded with Sonic record now software and some portion of this program was disabled during the install process of EMC8.

Also preloaded with Power DVD Software & Trend PC-cillin internet security suite.  I had immediate issues with the anti-virus program (conflicts with ECM8 reading the DVD drive) and uninstalled it and installed Computer Associates EZ AntiVirus instead.

After uninstalling PC-cillin, I uninstalled & reinstalled ECM8 & the DVD drive reading issue was resolved, but am now facing the runtime error issue.  If I am missing some other important info, let me know.  I have done some checking of these runtime errors on the Microsoft site and see this info posted by Microsoft:


When you run your custom Microsoft Visual C++ 6.0 program in Microsoft Windows XP, you may receive the following error message:
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
CAUSE
This problem may occur when you use the /GR and the /MD compiler switches, and the version of the Msvcrt.dll file and of the Msvcirt.dll file is 7.0.x.

Note This problem does not occur when you use a version of the Msvcrt.dll file and of the Msvcirt.dll file that is earlier than 7.0.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.micro...tus/?ws=support (http://support.micro...tus/?ws=support

This sounds like a possible fix, any thoughts??

Edited by exstatic28, 28 January 2006 - 06:53 AM.

[puc_snakeman]

I was getting Visual C++ runtime erros just using the Creator Classic component of Easy Media Creator 8.  I tried the Microsoft hotfix (called them, they gave me a link, I downloaded/installed the file), but it did not work.  BUT, FOR ME, I found my problem's cause and a fix.

Listen carefully.  Apparently, when viewing a directory in Easy Media Creator 8, it looks at exe/msi files to extract their icons to display that file's icon (like Windows Explorer does)... However, I have found that after about 64 exe/msi files are indexed, the program will have runtime problems.  I suspect an array is being blown in the code.  Recap:

Problem:  Microsoft Visual C++ runtime errors in Easy Media Creator 8/8.05
Cause: Roxio program is extracting icons from more than 64 files during a single session.
Version:  Problem exists in v8 and v8.05
Workaround: Work in a directory that doesn't have that many files, or be careful not to browse to too many directories within your session.

This is just a solution I was able to come up with that fixed my problem.  Yours might be the same problem, or something related.  Try working in a directory with less files.  Let us know your results.

ROXIO, IF YOU ARE LISTENING, PLEASE FIX THIS.  I have a directory with 200+ executables in it, and after about the 64th file's icon is extracted/displayed, all hell breaks loose in the program.

Good luck.

exstatic28, on Jan 28 2006, 06:20 AM, said:

Sorry about that, I'm new to this process, here is the info...
the system is a Dimension E510,P4-640 with HT @3.2GHz, the operating system is Windows XP Media Edition-SP2 with an integrated Intel Graphics 950 graphics card & a 16X DVD+/-RW CD-RW combo drive.  The system came pre-loaded with Sonic record now software and some portion of this program was disabled during the install process of EMC8.

Also preloaded with Power DVD Software & Trend PC-cillin internet security suite.  I had immediate issues with the anti-virus program (conflicts with ECM8 reading the DVD drive) and uninstalled it and installed Computer Associates EZ AntiVirus instead.

After uninstalling PC-cillin, I uninstalled & reinstalled ECM8 & the DVD drive reading issue was resolved, but am now facing the runtime error issue.  If I am missing some other important info, let me know.  I have done some checking of these runtime errors on the Microsoft site and see this info posted by Microsoft:
When you run your custom Microsoft Visual C++ 6.0 program in Microsoft Windows XP, you may receive the following error message:
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
CAUSE
This problem may occur when you use the /GR and the /MD compiler switches, and the version of the Msvcrt.dll file and of the Msvcirt.dll file is 7.0.x.

Note This problem does not occur when you use a version of the Msvcrt.dll file and of the Msvcirt.dll file that is earlier than 7.0.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.micro...tus/?ws=support (http://support.micro...tus/?ws=support

This sounds like a possible fix, any thoughts??

Edited by puc_snakeman, 28 January 2006 - 08:32 AM.

[elmolincoln]

Quote

Problem:  Microsoft Visual C++ runtime errors in Easy Media Creator 8/8.05
Cause: Roxio program is extracting icons from more than 64 files during a single session.
Version:  Problem exists in v8 and v8.05
Workaround: Work in a directory that doesn't have that many files, or be careful not to browse to too many directories within your session.

I'm going to experiment and see if this is the reason I'm getting 'out of memory' messages in a sound editor project I'm working on. But I'm not sure if I follow exactly what you're saying. You're saying that if EMC is pulling files from a directory that has more than 64 files in it, that's when the problems start? I do have some directories with a large number of sound effects and so on that I use to create my audio projects (I'm using Sound Editor to produce a podcast.) If that's what you're saying -- man, that's messed up. And I'm afraid to move the original files around because, if I recall, EMC won't be able to find them again when I go back to older projects.

Elmo

[puc_snakeman]

This particular problem deals with exe/msi files.... files which an explorer (or a Roxio app) might extract an icon from.

Other files are okay, as they do not have embedded icons... lik .wav files, .mp3, and all other (I think) audio files.  So.. just be careful exploring the exe/msi files.

Good luck,
  Jacob Klein

elmolincoln, on Feb 4 2006, 06:34 PM, said:

I'm going to experiment and see if this is the reason I'm getting 'out of memory' messages in a sound editor project I'm working on. But I'm not sure if I follow exactly what you're saying. You're saying that if EMC is pulling files from a directory that has more than 64 files in it, that's when the problems start? I do have some directories with a large number of sound effects and so on that I use to create my audio projects (I'm using Sound Editor to produce a podcast.) If that's what you're saying -- man, that's messed up. And I'm afraid to move the original files around because, if I recall, EMC won't be able to find them again when I go back to older projects.

Elmo