12 replies to this topic

[mrkwst]

When TiVo records a program, it begins 3 seconds early on the current channel then switches to the channel to be recorded. When I transfer a program to Toast it will only record to disc the first 3 seconds and not the targeted program.

Now this could be a function of my Scientific American Cable Box, but I don't know enough to make that determination.

Anyone know how to defeat or work-around this?


Thanks, Mark

[Hummerp]

I belive that is my problem too. I have three epasodes of a show. One transfered just fine...no channel change at front end. Two of them, I just get the first 3 seconds...right as the channel changes.

Toast Gods: Help!!!!!

[veanbean]

same here,

looking thru tivo forums, this is a known
issue that started happening to all tivo2go
transfers since their last software upgrade
a couple months ago.

wish i'd known before i spent the dough
to buy this program

also looks like tivo is doing nothing to resolve
the issue

[IronTemple]

same here.  very poor.  might return software, since I bought it mostly for this functionality

[Hummerp]

I was just on the Tivo.com forum and according them, Tivo is aware of the problem, it is a Tivo box software issue and they are working to fix the problem. It has to do with the software seeing the channel change as an end of file marker and that stops the transfer, thinking it is done. This is somehting that has been going on since November and is affecting PC users as well. As long as it took them to finaly get Tivo to go for us Mac users, I am not holding my breath for a fix to this issue immediately.

[fantomesq]

I -specifically- asked John at Roxio about whether Toast 8 sufferred from this issue of failing to transfer TiVo recordings due to black screen/channel change before I bought at MacWorld San Francisco. I had experienced just this problem with maybe 30% of recordings when using the 'unofficial' TiVo Decode Manager. He assured me that this was due to the 'unofficial hack' nature of this software and that Roxio's official software does not suffer from this problem. I bought Toast 8 expressly based upon this promise.
    I saved one recording which failed under TiVo Decode Manager to test John's claim. Toast 8 choked on the recording at exactly the same point. I am -NOT- happy. Roxio, I expect you to resolve this with TiVo quickly. I did not pay $70 for software that is actually more limited and just as error prone as the free software I was already using.
    Shame that until this is rectified I will have to recommend my clients against buying Toast 8.

fantomesq

Edited by fantomesq, 17 January 2007 - 09:24 PM.

[John at Roxio]

Sorry, I have been wrong before and I will be wrong again.  It turns out this is a TiVo issue that I was not aware of (see this thread).  If you want a refund, pm me and I will have someone conact you.

[patatrox]

fantomesq, on Jan 18 2007, 12:55 AM, said:

I -specifically- asked John at Roxio about whether Toast 8 sufferred from this issue of failing to transfer TiVo recordings due to black screen/channel change before I bought at MacWorld San Francisco. I had experienced just this problem with maybe 30% of recordings when using the 'unofficial' TiVo Decode Manager. He assured me that this was due to the 'unofficial hack' nature of this software and that Roxio's official software does not suffer from this problem. I bought Toast 8 expressly based upon this promise.
    I saved one recording which failed under TiVo Decode Manager to test John's claim. Toast 8 choked on the recording at exactly the same point. I am -NOT- happy. Roxio, I expect you to resolve this with TiVo quickly. I did not pay $70 for software that is actually more limited and just as error prone as the free software I was already using.
    Shame that until this is rectified I will have to recommend my clients against buying Toast 8.

fantomesq

We weren't aware of the issue at that time, however since we've had reports we have investigated with TiVo and posted a knowledge base article with our response.  It will be resolved by an update to your DVR and not through Toast.  It affects both PC and Mac users of TiVoToGo.

http://kb.roxio.com/...b/Toast/000048T

We'll update this article if things change...

[fantomesq]

patatrox, on Jan 22 2007, 02:02 PM, said:

We weren't aware of the issue at that time, however since we've had reports we have investigated with TiVo and posted a knowledge base article with our response.  It will be resolved by an update to your DVR and not through Toast.  It affects both PC and Mac users of TiVoToGo.

http://kb.roxio.com/...b/Toast/000048T

But Roxio SHOULD have been aware of this issue. It existed at the time. Your partner was aware of the issue. I fault them for not keeping you informed of this major flaw that undermines a major advertising claim you are making for Toast 8. Roxio carries a lot more leverage in pushing TiVo to resolve this issue than individual customers have. Tivo is stonewalling us. How about a timeframe in resolving this issue? Forgive us if we don't trust Tivo's promises that this will be resolved soon... they released Tivo2Go in January '05 promising Mac support soon which arrived in January '07... broken.

[fantomesq]

John at Roxio, on Jan 18 2007, 02:09 PM, said:

Sorry, I have been wrong before and I will be wrong again.  It turns out this is a TiVo issue that I was not aware of (see this thread).  If you want a refund, pm me and I will have someone conact you.

No refund necessary. Roxio has been good to me and my customers over the years but I do expect Roxio to push TiVo to resolve this issue in a timely manner. They are stonewalling user inquiries over this issue. Hope you can do better with them. As it stands now, Toast 8 does nothing more for me than TDM offers (and actually does quite a bit less). TiVos 'bug' undermines a major advertising claim and selling point Roxio is making with Toast 8.

Yours wasn't the only inaccuracy at the booth that day. The cashier promised that I would receive a retail boxed copy of Toast 8 including a printed manual. The software arrived sans printed manual. I guess I expected better from Roxio.

[patatrox]

fantomesq, on Jan 23 2007, 03:08 PM, said:

But Roxio SHOULD have been aware of this issue. It existed at the time. Your partner was aware of the issue. I fault them for not keeping you informed of this major flaw that undermines a major advertising claim you are making for Toast 8. Roxio carries a lot more leverage in pushing TiVo to resolve this issue than individual customers have. Tivo is stonewalling us. How about a timeframe in resolving this issue? Forgive us if we don't trust Tivo's promises that this will be resolved soon... they released Tivo2Go in January '05 promising Mac support soon which arrived in January '07... broken.

As soon as we have more information from TiVo we will post it, but as of now they have promised a DVR software update to resolve the issue.  TiVo has much incentive to fix this and in speaking with them, they do take these concerns very seriously.  I understand you typically don't see an individual speak on TiVo's behalf (outside of some of the blogs) but they are there and are listening.  

Also keep in mind, this is affecting both Windows and Mac users.

[mrkwst]

Here's a kludge I came up with for my problem:




OK. Had/have the same problem, BUT here's a kludge that works:

Manually set the TiVo to record a 5 minute lead-in on the channel you want to record,

eg., the show you want starts on channel X @ 2:00 am. Manually set to record channel X @ 1:55 am to 2:00 am.

This prevents whatever signal that is screwing up the transfer recording. Personally I thought it was my cable box (Scientific American). Anyway this will help unless you are recording back-to-back shows on differenr channels.

Yeah, I know. It sucks. All we can hope is a TiVo fix in a year or two.

Let me know how it works for you.

[RJBME]

This seems like a reasonable explanation as I've seen this happen on my systems and it's irritating as heck for obvious reasons.  What has me perplexed is how come it only happens to files that change channels at 3 seconds?  I have shows that will change to the correct channel to be recorded at 7 seconds and the file transfers just fine!  So, why is it an issue when TiVo changes the channel at 3 seconds and not other times?

-Rob