[The Phone Group]

Every time I try to run a Video program (MyDVD, or VideoWave) I get this message:

"Your Videocard will now be profiled in order to tune the application for optimal performance on your system"

I press OK and then I get the following message:

"Your Videocard Diagnosis failed. The Application cannot run"

[gi7omy]

Your video card may not be up to the job of handling the program - what sort is it?

[scubaguy98]

The Phone Group, on Jan 8 2007, 03:22 PM, said:

Every time I try to run a Video program (MyDVD, or VideoWave) I get this message:

"Your Videocard will now be profiled in order to tune the application for optimal performance on your system"

I press OK and then I get the following message:

"Your Videocard Diagnosis failed. The Application cannot run"

I just got this new computer and couldnt wait to load Roxio myself and start capturing video. However, when I tried for the first 10 times I would get the same message. Turns out Gateway never installed my ATI video card in my brand new computer. After I installed the driver I was fine on that issue. I'ld suggest finding out who makes your video card then getting on their website to check for updates and to make sure that it's even working.
Let me know how it goes this is my first attempt at trying to help someone else out.

[gi7omy]

First of all - welcome on board (hope you have a good supply of Tylenol and coffee handy (and lots of beer)

Interesting about Gateway not installing the card - in general some of the biggest box-shifters tend to use onboard graphics which simply can't cut it for anything past middle-range graphics but if you'd specifically asked for an ATI card to be fitted, you'd think they'd do that.

Did they tell you they hadn't fitted it - or just leave you to find out yourself? I don't know what the legal position is with you but over here the 'Sale of Goods' Act states that the equipment must be able to carry out the job for which it is intended and if you asked for dedicated graphics and they didn't install it, you have legal redress

This post has been edited by gi7omy: 09 January 2007 - 11:27 AM

[scubaguy98]

gi7omy, on Jan 9 2007, 11:26 AM, said:

First of all - welcome on board (hope you have a good supply of Tylenol and coffee handy (and lots of beer)

Interesting about Gateway not installing the card - in general some of the biggest box-shifters tend to use onboard graphics which simply can't cut it for anything past middle-range graphics but if you'd specifically asked for an ATI card to be fitted, you'd think they'd do that.

Did they tell you they hadn't fitted it - or just leave you to find out yourself? I don't know what the legal position is with you but over here the 'Sale of Goods' Act states that the equipment must be able to carry out the job for which it is intended and if you asked for dedicated graphics and they didn't install it, you have legal redress

Thanks, so far glad I got the software. These forums are a big help to me in getting things done. Had the software about a week before I was able to learn to capture/burn a dvd to a movie and add a special feature section with slideshows set to music. Figure if I can do that in a week with a little help from you guys, no telling what I'll be able to do after a couple of months.
Anyway to your question about the vid card. Yes that was very perplexing to me also. The CPU was bought and should have had the graphics card installed. I actually found out on my own with the help of a relative that it wasnt installed. No biggie we just downloaded it off the internet and then I was able to capture my video. But weird non the less,you just assume you get what you paid for.
I hope this is some help to the person who posted this topic and it's as easy to fix for them.

[scubaguy98]

gi7omy, on Jan 9 2007, 11:26 AM, said:

First of all - welcome on board (hope you have a good supply of Tylenol and coffee handy (and lots of beer)

Interesting about Gateway not installing the card - in general some of the biggest box-shifters tend to use onboard graphics which simply can't cut it for anything past middle-range graphics but if you'd specifically asked for an ATI card to be fitted, you'd think they'd do that.

Did they tell you they hadn't fitted it - or just leave you to find out yourself? I don't know what the legal position is with you but over here the 'Sale of Goods' Act states that the equipment must be able to carry out the job for which it is intended and if you asked for dedicated graphics and they didn't install it, you have legal redress

Ha, may be a long shot but I'll just ask. I see your from Ireland and you may or may not be a U2 fan, maybe you can appreciate some of the graphics they have in a lot of their videos. I'm currently working on another video for my son and would like to incorporate some of their imagry into the video. I spent all night last night trying to find some of their graphics off the web to no avail. Maybe you wouldnt have the slightest idea on where to find such things but perhaps you may know where I could find some nice graphics to use inmy next production?
Anyway from one Irishman at heart to another, greetings from America.

[gi7omy]

I honestly wouldn't know - the graphics they use are probably custome ones (never seen one of their concerts - I'm more into traditional music really)

[ogdens]

scubaguy98, on Jan 9 2007, 06:06 PM, said:

Thanks, so far glad I got the software. These forums are a big help to me in getting things done. Had the software about a week before I was able to learn to capture/burn a dvd to a movie and add a special feature section with slideshows set to music. Figure if I can do that in a week with a little help from you guys, no telling what I'll be able to do after a couple of months.
Anyway to your question about the vid card. Yes that was very perplexing to me also. The CPU was bought and should have had the graphics card installed. I actually found out on my own with the help of a relative that it wasnt installed. No biggie we just downloaded it off the internet and then I was able to capture my video. But weird non the less,you just assume you get what you paid for.
I hope this is some help to the person who posted this topic and it's as easy to fix for them.

I am confused here....you say that you had "no graphics card installed".....if it was not installed, how did you "download it". Am I missing something here?.

[scubaguy98]

ogdens, on Jan 9 2007, 03:51 PM, said:

I am confused here....you say that you had "no graphics card installed".....if it was not installed, how did you "download it". Am I missing something here?.

Would it make more sense if I said I had the card but had to down load the driver? Point is I had to go to ati' web site and download the driver. Probably should have already been installed. That is why I was getting"your video card diagnosis failed". After I did that it was smooth sailing.

[myguggi]

scubaguy98, on Jan 9 2007, 08:35 PM, said:

Would it make more sense if I said I had the card but had to down load the driver? Point is I had to go to ati' web site and download the driver. Probably should have already been installed. That is why I was getting"your video card diagnosis failed". After I did that it was smooth sailing.

It would have made a lot more sense if you had said you had the card then the suggestion would have propably to update the driver.
A driver was installed by Gateway otherwise you would not have been able to see anything on your screen. The original driver though was not "up-to-date" to work with EMC 9 and that is why you had to download a newer driver.

[The Phone Group]

gi7omy, on Jan 8 2007, 03:26 PM, said:

Your video card may not be up to the job of handling the program - what sort is it?

Is this the info you need:

ATI Mobility Radeon 9700?

I have a Dell Inspiron Laptop 9200
1.8 Ghz Processor
1G of RAM

[gi7omy]

The Phone Group, on Jan 11 2007, 09:15 AM, said:

Is this the info you need:

ATI Mobility Radeon 9700?

I have a Dell Inspiron Laptop 9200
1.8 Ghz Processor
1G of RAM

That chipset should work (slowly tho due to the shared memory with the main RAM)

Update the drivers to the latest from here
http://ati.amd.com/support/driver.html

Also, update DirectX frm Microsoft to the latest (9.0c, December release)