27 replies to this topic

[treefrog]

I purchased Toast v 7 two weeks ago and a few days later version 8 was out. I cannot see any reasonable upgrade offer for such unfortunate purchases of an older version while the new is already in the pipeline. That's annoying.

[res1492]

treefrog, on Jan 10 2007, 09:25 AM, said:

I purchased Toast v 7 two weeks ago and a few days later version 8 was out. I cannot see any reasonable upgrade offer for such unfortunate purchases of an older version while the new is already in the pipeline. That's annoying.

Thats a bit of a bummer...the site really should have warned you that 8 was out of beta and ready to be released

Edited by res1492, 10 January 2007 - 09:28 AM.

[yadon]

Rather than wait for Roxio to do the right thing and offer a fair upgrade price to recent purchasers of Version 7, I suggest you go to Buy.com where I just purchased Toast 8 for a grand total of $33.64.  The initial price is $77.99 with two $20 rebates and free shipping.  That second $20 rebate is good only if you buy before January 12.  I had to pay CA sales tax of $5.65, but Buy.com also lets you pay through Google Checkout.  First time users of Google Checkout get an immediate $10 discount.

[David Caldwell]

I second this request.  I purchased Toast 7 less than 30 days ago and I'm not a happy camper right now either.

[cavsct94]

David Caldwell, on Jan 10 2007, 11:29 AM, said:

I second this request.  I purchased Toast 7 less than 30 days ago and I'm not a happy camper right now either.

As I posted in another post, I just hope they do something smart rather than creating a circumstance where it is just smarter for me to return 7 and buy 8.  I wrote Roxio Sales and have yet to receive a reply.

Anyone from Roxio comment on this one way or the other?  At least let us know.  Thanks!

[jimbob]

I'm in the same boat.

It's not unheard of for a software developer to offer a free upgrade:  I purchased DXO and 4 months later they came out with not only an upgrade, but a total overhaul (universal for intel Macs etc.)- they offered the new version free to anyone who had purchased within the past 6 months. A very fair offer from a good company.

It would be nice if toast did the same thing.

[freshburn]

I purchased a new car and in 30 days they came out with a new model.  Strange thing is I didn't get a free upgrade for my car either....?

[GWH]

freshburn, on Jan 10 2007, 10:45 PM, said:

I purchased a new car and in 30 days they came out with a new model.  Strange thing is I didn't get a free upgrade for my car either....?

See another post I made - the car analogy does not work- it is hardware freshburn.

To use it is not in good faith of the discussion. I am new here so I don't know your style - but if this is an indication then I expect your posts can be skipped because they furnish more heat than light.

Geo

[cavsct94]

GWH, on Jan 11 2007, 08:05 AM, said:

See another post I made - the car analogy does not work- it is hardware freshburn.

To use it is not in good faith of the discussion. I am new here so I don't know your style - but if this is an indication then I expect your posts can be skipped because they furnish more heat than light.

Geo

Yes, this is almost completely disanalogous.  If I buy a car at the end of the model year, I do so knowing that it is at the end of the model year.  I probably also know what changes will be made in next year's model.  Finally, I probably also get some sort of special deal or financing rate.

With my buying 7, I had no idea it was about to be updated.  I had no idea what features would be available in a new version.  I also received no special rate because it was soon to be replaced.  

Not to mention the mechanics of replacing a car with an updated version are entirely different than replacing a downloadable piece of software.

I guess I'll just return it.  I can't believe Roxio can't post once in here letting us know that they have acknowledged our request and are either denying it or are going to offer something reasonable.

[stashmanguitar]

cavsct94, on Jan 11 2007, 11:36 AM, said:

Yes, this is almost completely disanalogous.  If I buy a car at the end of the model year, I do so knowing that it is at the end of the model year.  I probably also know what changes will be made in next year's model.  Finally, I probably also get some sort of special deal or financing rate.

With my buying 7, I had no idea it was about to be updated.  I had no idea what features would be available in a new version.  I also received no special rate because it was soon to be replaced.  

Not to mention the mechanics of replacing a car with an updated version are entirely different than replacing a downloadable piece of software.

I guess I'll just return it.  I can't believe Roxio can't post once in here letting us know that they have acknowledged our request and are either denying it or are going to offer something reasonable.

I'm on the same boat as the rest of you guys. I bought Toast 7 on Dec. 13. I opened a Web Ticket with my problem on Jan. 8. As of yet no response. I'm trying to call their customer support but it's a joke! After some 15 minutes or so of waiting, the guy on the phone said their dept. doesn't support Mac, that I had called the wrong #. I got it off the website didn't I? He gave me the "correct" #... it was the same #$^@ one that I had called, that I'm on. WTF? I'm on the phone again trying to get a hold of them. If I can't get them to give me this update I'm just gonna file for an RMA and try to get my money back. It's rediculous for someone to go through so many loops for something they're entitled to. Looks like Disco will be my new friend for a while.

[spotlight]

You're all screwed because Roxio does not want to help you.  Their customer support is practically non existent.

[stashmanguitar]

spotlight, on Jan 11 2007, 12:09 PM, said:

You're all screwed because Roxio does not want to help you.  Their customer support is practically non existent.

Looks like they want to help us after all, well at least me. I just got off the phone with a customer service rep. He put in an RMA for the return of Toast 7 in exchange for Toast 8. My persistance paid off.   I called (866)-280-7694 and pressed 2 for General Customer Service. I received an email asking me to agree to the terms to destroy any copy Toast 7 I own. Not a problem. I then received another email for download of Toast 8. Hope this helps everyone. Good luck and I hope everyone here will be as lucky as I was.

Edited by stashmanguitar, 11 January 2007 - 12:43 PM.

[in2insight]

yadon, on Jan 10 2007, 10:25 AM, said:

Rather than wait for Roxio to do the right thing and offer a fair upgrade price to recent purchasers of Version 7, I suggest you go to Buy.com where I just purchased Toast 8 for a grand total of $33.64.  The initial price is $77.99 with two $20 rebates and free shipping.  That second $20 rebate is good only if you buy before January 12.  I had to pay CA sales tax of $5.65, but Buy.com also lets you pay through Google Checkout.  First time users of Google Checkout get an immediate $10 discount.

Good luck, as both rebates requre the ORIGINAL UPC barcode....

[ivanatrox]

if you bought Toast 7 within 30 days of Toast 8 launch, pm me your full name, e-mail address and the date of purchase for Toast 7. Any pm missing the required informatiuon would be ignored... proof of purchase for Toast 7 will also be required at some point but not required in the pm to me...

Edited by ivanatrox, 11 January 2007 - 04:21 PM.

[BJR]

I also purchased Toast 7 last month as a holiday gift for my brother, and would have waited if I knew Toast 8 was coming out.  At MacWorld SF they were offering it at the show price of $59.99 which was $40 less than the price I'd paid.  When I mentioned to two Roxio booth workers that if I'd known I'd have waited for more features and saved money, they suggested I call customer service and they'd make it right.  The woman I talked to said if I'd purchased within 60 days Roxio makes good on giving a free upgrade.

Both reps were convincing that Roxio would make it right.  After sitting on the phone for over an hour I couldn't get through to talk to someone, although my brother who got the app as a gift did get through after over 30 minutes wait.  He was told the policy is not to provide a free upgrade unless we could provide the name of who in the booth said it.  As both reps were convincing it wouldn't be a problem, I didn't take their cards.

Needless to say, this customer experience is the worse, as is Roxio's apparent desire to make quarterly revenue off the customer at the expense of their satisfaction.   I would never purchase a Roxio product or recommend them again.

[yadon]

in2insight, on Jan 11 2007, 02:14 PM, said:

Good luck, as both rebates requre the ORIGINAL UPC barcode....

They are different rebates with different requirements.  One $20 rebate requires the original UPC barcode.  The second $20 rebate says a "copy or the orginal UPC".

[edjm]

BJR, on Jan 11 2007, 04:41 PM, said:

Needless to say, this customer experience is the worse, as is Roxio's apparent desire to make quarterly revenue off the customer at the expense of their satisfaction.   I would never purchase a Roxio product or recommend them again.

I totally agree. It makes no sense for Roxio to treat their customers this way.

I've tried to call them twice but haven't had enough time to dedicate to waiting at least 30 minutes on hold yet. I opened a ticket with their web support on the 9th and have yet to get a response to that...

[freshburn]

New products always come out at Macworld.  It should be common sense that if products go on sell in December and Macworld is close that a new version may be coming.  Especially if a product like Toast 7 has been out for so long.  Just because you feel the need to buy something doesn't mean you should get a free version when another version some out.

Edited by freshburn, 12 January 2007 - 07:49 AM.

[in2insight]

ivanatrox, on Jan 11 2007, 04:16 PM, said:

if you bought Toast 7 within 30 days of Toast 8 launch, pm me your full name, e-mail address and the date of purchase for Toast 7. Any pm missing the required informatiuon would be ignored... proof of purchase for Toast 7 will also be required at some point but not required in the pm to me...

Can you give us a time frame once we PM you?
Thanks,
Dorian

[ivanatrox]

in2insight, on Jan 12 2007, 08:01 AM, said:

Can you give us a time frame once we PM you?
Thanks,
Dorian

one business day