[Cedruk]

I am writing to you from Belgium where I use Easy Media creator in French.
I do have problems with Video Wave.
I imported AVI files from my dv videocamera and I began editing pictures with the storyline.
After working for 2 weeks a few minutes every day and saving it everytime, I opened the program again to continue editing (just finished 33 minutes) and a xindow poped-up with no message...even when I clicked on details.
I cannot edit anything anymore and I cannot even play the files from the main screen...All the "play", "rewind", and all buttons stay in the color grey and all my work is unusable...

What can I do ? Where is the bug ?

I bought your software especially for editing and I am very disappointed it does not work. I tried twice editing the same files...and I had to start from zero...

Here is my computer system information:

Système d'exploitation Microsoft Windows XP Édition familiale
Version 5.1.2600 Service Pack 2 Nu 2600
Éditeur Microsoft Corporation
Ordinateur D1Z3VF2J
Fabricant Dell Inc.
Modèle Dell DV051
Type PC à base X86
Processeur x86 Family 15 Model 4 Stepping 9 GenuineIntel ~2992 Mhz
Processeur x86 Family 15 Model 4 Stepping 9 GenuineIntel ~2992 Mhz
Version du BIOS/Date Dell Inc. A03, 08/10/2005
Version SMBIOS 2.3
Répertoire Windows C:\WINDOWS
Répertoire système C:\WINDOWS\system32
Périphérique de démarrage \Device\HarddiskVolume2
Option régionale France
Couche d'abstraction matérielle Version = "5.1.2600.2705 (xpsp.050622-1524)"
Utilisateur D1Z3VF2J\Angie&Ced
Fuseaux horaires Paris, Madrid
Mémoire physique totale 2 048,00 Mo
Mémoire physique disponible 1,50 Go
Mémoire virtuelle totale 2,00 Go
Mémoire virtuelle disponible 1,96 Go
Espace pour le fichier d'échange 3,84 Go
Fichier d'échange C:\pagefile.sys

[Cedruk]

Can anyone help me ? Really ?

Please ?

[grandpabruce]

Cedruk, on Jan 14 2007, 02:35 AM, said:

Can anyone help me ? Really ?

Please ?

It sounds like you did something that corrupted your production, and it is doubtful that you will recover it. I wish I could help more.

Also, FYI, this is a users forum, and it is not OUR software. We are users just like you.

What video card do you have? Is it an integrated video chip or a stand alone video card?

This post has been edited by grandpabruce: 14 January 2007 - 05:41 AM

[sknis]

Cedruk, on Jan 14 2007, 02:35 AM, said:

Can anyone help me ? Really ?

Please ?

I checked that computer and it comes with on-board video chips but should take a PCI card.



Several people have complained about the Dell 051 and 061 computers. They contact Dell to get some satisfaction. Google for your computer and you will find several hits talking about the bad graphics on the mother board. Most of the hits will be about gaming but V9 also stresses your graphics set up just as if you were running a game.

Try this; go to VideoWave's top menu. Select tools, options and run the graphics test. Where is the dot after the test completes? I'm guessing that it is near software; do not change it to hardware. Try doing your productions again; you will have lost 3D transitions but if you are doing video, that should not matter. The only way to get them back is to upgrade your computer.

Check for viruses and malware; defrag your hard drive. Sometimes these will cause problems.



Oh, by the way, Bruce was probably right, you have probably lost your project.

[Cedruk]

Thank you for your replies...

About "your" software sentenc...it was a copy of the text I sent to the Roxio Support team...

I installed a PCI card from "I-dream" to capture files from my videocamera

The video card is "Video: Intel 82915G/GV/910GL Express Chipset Family, Driver" installed by Dell.

What I don't understand is the fact I could work for almost two weeks without any problems, editing, files, transitions and all...and sudddenly, the next day, evrything was corrupted...I tried twice the same project...

[grandpabruce]

Cedruk, on Jan 14 2007, 09:38 AM, said:

Thank you for your replies...

About "your" software sentenc...it was a copy of the text I sent to the Roxio Support team...

I installed a PCI card from "I-dream" to capture files from my videocamera

The video card is "Video: Intel 82915G/GV/910GL Express Chipset Family, Driver" installed by Dell.

What I don't understand is the fact I could work for almost two weeks without any problems, editing, files, transitions and all...and sudddenly, the next day, evrything was corrupted...I tried twice the same project...

Whatever file you added on your last editing, was corrupt. If you can get the project open again, start deleting portions of your project, from the end, and see if it resolves the problem.

[sknis]

Cedruk, on Jan 14 2007, 09:38 AM, said:

Thank you for your replies...

About "your" software sentenc...it was a copy of the text I sent to the Roxio Support team...

I installed a PCI card from "I-dream" to capture files from my videocamera

The video card is "Video: Intel 82915G/GV/910GL Express Chipset Family, Driver" installed by Dell.

What I don't understand is the fact I could work for almost two weeks without any problems, editing, files, transitions and all...and sudddenly, the next day, evrything was corrupted...I tried twice the same project...

grandpabruce is correct, also did you check for viruses and malware as I suggested?

I think that you installed a video capture card although I can not find it on the web. Was it advertised as a video card and if so, did you install the drivers for it? The only thing I could find remotely related is a hardware device for i-POD

The video card you list is not a card - It is a chipset. You can also see if there are updated drivers for that chipset on the Dell site. You may have a different site for your area.

What did Roxio say in response to your question?

This post has been edited by sknis: 14 January 2007 - 08:57 AM

[Cedruk]

I'll try deleting scenes tonight to see which one was corrupted...

The PCI card from I-dream is a "idream firewire PCI KIT ID-IEEE1394KIT"...cheap (13 dollars)...no need for drivers and capturing video worked OK with videowave...

There is an update for the family chipset, but when I do it, I have very poor quality on my screen when surfing on the net with 1024X768 resolution and 32bit color screen...So I uninstalled it...and Videowave worked fine...

My question now is: what is my video card specs ? Would videowave work without one...I guess I do have one, but no idea which one...

I will also try to send an e-mail to Dell tech...

I defragmented my computer and seached for viruses and malware, but all is OK

No answer yet from Roxio...

Will keep you up to date...

Thannk you again...

[gi7omy]

That card is a Firewire one as far as I can see and won't improve the graphics.

You really need to add a graphics card (either nVidia or ATI based) with a minimum of 128 MB memory and prefereably 256 MB

[Cedruk]

Do you think installing one of these cards will solve the problem ? Will I be able to edit and save my first project or is it totally destoyed ?

When I edited my project, they both crashed at different part...The first time after 20 minutes editing and the other after 33 minutes...

Is it normal the software worked ok during all that time with no warning ? I do not understand that...

Thanx again for your help...I get none on the French forums...

[gi7omy]

You have probably lost the original project

To work with video you really need a good graphics system as Videowave uses the graphics card to render

[Cedruk]

Do you think this card is ok ? Found it one shop on-line and have a shop in town...

"Video Card Geforce 7300gt 256mb Ddr2 Pci-e Tv-out Dual Dvi "

I have no clue which video car I have installed by Dell now ? Wher can I find it in the "system uinformation" ?
Understand now why i did not have 3d graphics qith EMC9...


Thanx

[gi7omy]

You would need to check inside your computer - that is a PCI-e card (diffeernt from PCI)

If you have a row of white slots, then you need PCI
If there is a brown one set back from the white ones - that is AGP
If it is black - then that is PCI-e

You need a card that will fit in the slot on your board

[Cedruk]

gi7omy, on Jan 14 2007, 01:57 PM, said:

You would need to check inside your computer - that is a PCI-e card (diffeernt from PCI)

If you have a row of white slots, then you need PCI
If there is a brown one set back from the white ones - that is AGP
If it is black - then that is PCI-e

You need a card that will fit in the slot on your board

Do you think this card is ok ? Found it one shop on-line and have a shop in town...

"Video Card Geforce 7300gt 256mb Ddr2 Pci-e Tv-out Dual Dvi "

Will it work with the integrated card from Intel installed by Dell ? Will there be any confict ?



Thanx

[gi7omy]

You most be absolutely certain beyond all doubt that you actually have a PCI-e socket on your board or it will not fit

As I said, the slot for that is coloured black and is set back from the row of white (PCI) slots

PCI-e and PCI are NOT the same thing

[Cedruk]

gi7omy, on Jan 15 2007, 09:47 AM, said:

You most be absolutely certain beyond all doubt that you actually have a PCI-e socket on your board or it will not fit

As I said, the slot for that is coloured black and is set back from the row of white (PCI) slots

PCI-e and PCI are NOT the same thing

Got news from Dell...I can add a PCI and PCI-e card but not an AGP...

Just have to see which one is compatible with my system...

Still no answer from Roxio support center...

[gi7omy]

If you have that black slot to the right of the white ones - go for PCI-e (they're far faster)