[cab]

I don't think I've needed normalization since I got EMC9, until now. If I select this option the program crashes as soon as I ask it to burn the CD. All I can see are messages in the Application Event log like:

Faulting application roxio_central33.exe, version 3.30.45.0, faulting module unknown, version 0.0.0.0, fault address 0x0012f65f.
Faulting application roxio_central33.exe, version 3.30.45.0, faulting module unknown, version 0.0.0.0, fault address 0xe8f18b56.

The same project burns fine if "reduce background noise" is checked or if neither is checked; only the normalization option makes it crash.

Clues? Advice? Similar experiences?

[The Highlander]

cab, on Jan 15 2007, 09:47 PM, said:

Clues? Advice? Similar experiences?

Hi Cab, can you post a bit of your computer system (like you see added to my signiture) as it helps users work out what may be causing your issue.

Also are you running IE7 (internet explorer 7.0) ?????? if so roll back to 6 until the vista Patch rolls out (patch to fix issues in IE7 in vista and IE7 in its self)

also try this patch to http://kb.roxio.com/...reator/000115CR

Regards
Neil

This post has been edited by The Highlander: 15 January 2007 - 01:13 AM

[cab]

The Highlander, on Jan 15 2007, 12:56 AM, said:

Hi Cab, can you post a bit of your computer system (like you see added to my signiture) as it helps users work out what may be causing your issue.

Also are you running IE7 (internet explorer 7.0) ?????? if so roll back to 6 until the vista Patch rolls out (patch to fix issues in IE7 in vista and IE7 in its self)

also try this patch to http://kb.roxio.com/...reator/000115CR

Regards
Neil

Thanks for the quick response Neil. No I'm avoiding IE7 until its mayhem is reduced. I have a 4y/o Dell XPS and without digging through manuals I'll forget some of the model # details but it has a 3.2 GHz HT P4 (Northwood), 2 Gb Ram, ATI Radeon 9800 video, dual LCD monitors, 200 GB IDE hard drive, SCSI DAT drive, JLMS DVD, SB Audigy sound, NEC DVD+RW, OS is XP Pro SP2. Norton Antivirus 2006, using external firewall system not Windows' or other software firewall.

Meanwhile I have some version of Nero still installed and I used it to normalize, but that's obviously not
ideal. I'll try the hotfix.

Edit: installed the hotfix, no change. I get two crash dialogues (Roxio needs to close...) in succession. It won't let me copy the report to the clipboard but it's complaining about roxio_central33, exception codes 96(hex) and 5, then the "home" app hangs and I have to kill it manually. I then have to use another app to eject the blank CD, because Windows won't. (Nero comes through again, beginning to wonder if EMC9 was the wrong purchase )

This post has been edited by cab: 15 January 2007 - 02:28 AM

[tbrewst]

There may have been something happen during install or since.Try going to the Control Panel,Add/Remove,EMC9 and doing a repair of the installation.

[cab]

tbrewst, on Jan 15 2007, 06:21 AM, said:

There may have been something happen during install or since.Try going to the Control Panel,Add/Remove,EMC9 and doing a repair of the installation.

I tried this too. As well as the old standby, rebooting of course. None have made a difference. If the normalize option is checked it crashes as soon as I ask it to burn the CD. If it's not checked, it burns fine. wtf?