20 replies to this topic

[snowman]

I am having a similar problem, which many others are complaining about.  I too am getting tired of the excuse of packet writing software supposedly being unreliable.  I used Nero for a couple of years with no problems what-so-ever, so if they are claiming unreliability, they are referring to D2D, not all packet writing software.

I purchased EMC9 because I like the program better than the new Nero, but I am having problems with D2D rebooting the computer in the middle of copying a large number of files (around 1800 files with 1.7 gig of space).  Windows will then tell you it recovered from a serious error.  I have also found that if you stop the copying process part way through, then restart it to copy the rest of the files, it will work.  The program seems to be caching the files, since, if it crashes, there usually won't be any files on the disk at all.  If you stop the copying process, and restart it, all the files are written to the disk.  All of the functions of EMC9 work with the exception of D2D.  I've tried, by using msconfig, rebooting with nothing running in the system tray with the exception of D2D, and still have the problem.  I'm using the same disks I used successfully with Nero.  I also have the latest firmware for the drive.  I only have the problem with DVD+RW disks, CD-RW disks work fine.  Creator works well with –R and +R disks.  I want to use the D2D for backups using my backup program, so I need a reliable packet writing program.  If I need to use Nero to write to the disks, I might as well use the Nero program.

I am used to purchasing products from companies whose tech support responds in a timely fashion.  Roxio, Sonic, or whatever they are called this week, will respond if and when they get around to it.  If they have an unreliable product they should admit it and give the customer the option of going somewhere reliable.  Apparently, since several people are having the same problems with this software, there is an issue with it that tech support should address, rather than using the reliablity excuse.

[Beerman]

snowman, on Jan 18 2007, 12:52 PM, said:

I am having a similar problem, which many others are complaining about.  I too am getting tired of the excuse of packet writing software supposedly being unreliable.  I used Nero for a couple of years with no problems what-so-ever, so if they are claiming unreliability, they are referring to D2D, not all packet writing software.

I purchased EMC9 because I like the program better than the new Nero, but I am having problems with D2D rebooting the computer in the middle of copying a large number of files (around 1800 files with 1.7 gig of space).  Windows will then tell you it recovered from a serious error.  I have also found that if you stop the copying process part way through, then restart it to copy the rest of the files, it will work.  The program seems to be caching the files, since, if it crashes, there usually won't be any files on the disk at all.  If you stop the copying process, and restart it, all the files are written to the disk.  All of the functions of EMC9 work with the exception of D2D.  I've tried, by using msconfig, rebooting with nothing running in the system tray with the exception of D2D, and still have the problem.  I'm using the same disks I used successfully with Nero.  I also have the latest firmware for the drive.  I only have the problem with DVD+RW disks, CD-RW disks work fine.  Creator works well with –R and +R disks.  I want to use the D2D for backups using my backup program, so I need a reliable packet writing program.  If I need to use Nero to write to the disks, I might as well use the Nero program.

I am used to purchasing products from companies whose tech support responds in a timely fashion.  Roxio, Sonic, or whatever they are called this week, will respond if and when they get around to it.  If they have an unreliable product they should admit it and give the customer the option of going somewhere reliable.  Apparently, since several people are having the same problems with this software, there is an issue with it that tech support should address, rather than using the reliablity excuse.

Sorry, I don't have any suggestions for you but am curious.  Did you speak to someone in tech support who told you it's unreliable?  I know many of us who help out on this forum feel that way and that's just our opinion but would be surprised if someone with the company said that.

As for your opinion of "whatever they are called this week", what's your point?

[Larry]

Well I hope you aren't expecting any Tech Support here from them, since this is a users board that they only sponsor. That noted, since you haven't said, have you tried contacting them yet? The v9 Support info is on this page if you are interested.

Did you uninstall Nero's Incd packet writer? If not, that may be causing a conflict. Only one (of any brand) can be installed at a time on a system.

Since you say you are re-using discs you had used with Incd, did you re-format them first using Drag to Disc? As a rule, packet writing software between brands, and sometimes even versions within a brand, are not interchangeable.

[snowman]

Larry, on Jan 18 2007, 11:12 AM, said:

Well I hope you aren't expecting any Tech Support here from them, since this is a users board that they only sponsor. That noted, since you haven't said, have you tried contacting them yet? The v9 Support info is on this page if you are interested.

Did you uninstall Nero's Incd packet writer? If not, that may be causing a conflict. Only one (of any brand) can be installed at a time on a system.

Since you say you are re-using discs you had used with Incd, did you re-format them first using Drag to Disc? As a rule, packet writing software between brands, and sometimes even versions within a brand, are not interchangeable.

I started out originally using Easy CD Creator when before it was bought out by Roxio.  Then they were bought out by Sonic, and on it goes.

I know this is a forum, hence the name.  One reason for my post, no return from tech support on my problem.  My reference to the comments on packet writing were in regard to posts in this forum.  I personally never had any problems with the Nero InCD.

Yes, I'm quite aware of removing the Nero, which I did.  The disks have the same problem regardless if I use a reformatted disk or format a new one (can only quick format using the program).  If Roxio doesn't think there are problems with the software, then why is there a separate option for removing the D2D in control panel, and why don't they respond to tech support questions about it?

[Larry]

snowman, on Jan 19 2007, 10:06 AM, said:

I started out originally using Easy CD Creator when before it was bought out by Roxio.  Then they were bought out by Sonic, and on it goes.

I know this is a forum, hence the name.  One reason for my post, no return from tech support on my problem.  My reference to the comments on packet writing were in regard to posts in this forum.  I personally never had any problems with the Nero InCD.

Yes, I'm quite aware of removing the Nero, which I did.  The disks have the same problem regardless if I use a reformatted disk or format a new one (can only quick format using the program).  1) If Roxio doesn't think there are problems with the software, then why is there a separate option for removing the D2D in control panel, and 2) why don't they respond to tech support questions about it?

1. They didn't build the option in to the "Custom" install so one could choose not to install it in EMC 9 for some reason. Don't know why they did it this way this time, as a lot of users would have preferred the option during the install. In all prior versions, you could always choose not to install it at all (something most of the regulars here would do) by doing the "Custom" install. So, the separate option in Add/Remove programs is just a different way to not have it installed. It's never been something one is forced to keep or use.

2. Are you referring to email tech support questions or questions posted here? If email, I don't know why they wouldn't have responded. Could be a back log, maybe a filter on your email account that's preventing you from receiving the replies, any number of possibilities. The link i posted earlier lists other options for contacting them also, including a toll free number. Have you tried any of those other options yet?

Have you checked for an update to your drives firmware yet? Firmware updates for burners will often correct many communication issues with burning apps.

[james_hardin]

I did some testing with D2D V9 and you can look at my post in Tips & Tricks to see if it is any help for you, here.

[snowman]

I sent an email to tech support, which opened a ticket #312603.  That was eight days ago.  There is still no response whatsoever.  They call this tech support?  With the time difference, etc. I don't have the time to spend on the phone waiting for tech support.  If they aren't going to respond to email requests, then they shouldn't have that option.  In the meantime, I'm back to using Nero with absolutely no problems.

[james_hardin]

snowman, on Jan 25 2007, 10:23 AM, said:

I sent an email to tech support, which opened a ticket #312603.  That was eight days ago.  There is still no response whatsoever.  They call this tech support?  With the time difference, etc. I don't have the time to spend on the phone waiting for tech support.  If they aren't going to respond to email requests, then they shouldn't have that option.  In the meantime, I'm back to using Nero with absolutely no problems.

snowman: I understand your frustration. Check back from time to time to see if anything new pops up.

[mikeuk]

I am, as many others, having D2D problems with MC9. I have on numerous occasions had the BSOD when using D2D.  Sometimes the discs can subsequently be read by my drive having rebooted the pc but DVD+RW discs become Read-only.
I purchased MC9 when I bought a new Dell Dimension 9200.  I had a free packet writing program on my previous pc which I used for backup for many years without any problems so I find it hard to believe that there is an inherent unreliability in the system.
I cannot understand why Roxio will not accept that with so many people having problems with D2D on MC9, many of whom have previously reliably used packet writing software, that there is a problem with MC9 that needs to be resolved. This is my first purchase of Roxio software and on experience to date it will be my last.
Mike

[gi7omy]

Believe me - ALL packet writing software is problematic - especially when coupled with RW discs. It is THE most unreliable method going (unless you really want something that is almost certain to lose your back-up data). This doesn't just apply to D2D - it's across the board.

While you may have had luck in the past, it's just that, pure luck

BSOD is a different problem - and for that we'd need some more info - CPU, RAM, etc (similar specs to those listed on my signature). Also, the OS you are using, whether or not you have IE7 and/r WMP11, the drive id string, the brand od media and so on

There are that many variables, it's impossible to tell what the problem would be from the info you have given

[mikeuk]

Thanks for your response.  The details of my system are:

XP Media Centre Edition
IE7
WMP10
Philips DVD +RW discs    
PC World PCline CDRW discs

Dell Dimension 9200
Intel Core 2 Duo E6300 Processor (1.86GHz, 1066MHz, 2MB)
2GB  Dual Channel DDR 533MHz
256MB ATI Radeon X1300 Pro
320GB Serial ATA RAID
Drive NEC DVD+-RW ND-3650A        ID string ST3250824AS
Dell™ 19" UltraSharp™ Digital/Analogue Flat Panel (digital connected)

Dell have already supplied a replacement DVDRW drive but that did not resolve the problem.  By only using D2D for small number of files it will often work correctly.  Dell's final suggestion was to run their PCRestore which would return the pc to the factory settings.  As I would then have to reload all of my programs I decided to live with the D2D problem rather than a complete reinstallation.  It was only after finding the Roxio forums that I realised others had similar problems.
While as I say I am currently living with the problem, it would be helpful if there is some way of resolving it.

[gi7omy]

For starters I'd remove IE7 - if you want a tabbed browser, try www.mozilla.com and download Firefox (at least that is W3C compliant)

Did the Dell have their pre-loaded OEM version of Roxio and if so what version?

[Stas]

Hi mikeuk,

Don't waste your time installing and uninstalling programs trying to get rid of BSOD while working with D2D 9. The problem is not in your computer configuration, it's in D2D 9 itself. Roxio now sells EMC 9 Deluxe which includes newer version of D2D which is free of this problem. Maybe they will post an update patch for EMC 9 which also solves this problem. Or maybe not...

[gi7omy]

That is totally erroneous - the D2D in the DeLuxe version is the same as that in EMC9.

The problem with D2D in Vista is down to a MS patch which caused the problems in Vista. It does NOT affect Windows MCE.

What can happen is that you get a clash between the OEM (Dell) version, which is a cut down version, and the full suite.

Uninstall EMC compoletely and use either the MS Cleanup Utility or Regcleaner to totally remove all Roxio/Sonic entries in the registry and then re-install the suite

[mikeuk]

Pre loaded Roxio was Build  2.4.32a.  This gave the problem of BSOD when using D2D.  I therefore upgraded to EMC9 in the hope that it would cure the problem but it didn't.

[Stas]

Hi mikeuk,

Roxio has finally created an update patch for D2D9, and published it on a Dell website here.

This is the direct link: http://docs.roxio.co...hes/d2d3290.exe

You can read the whole story on this thread: http://forums.suppor...showtopic=16911

This patch should fix BSOD problem. The program can also be used as a standalone installer for D2D, it seems. It even works on Vista.

I think someone shold publish this link in "Software Updates" or in "Tips And Tricks" section in a thread about D2D.

Edited by Stas, 19 February 2007 - 02:53 AM.

[james_hardin]

Stas: Thank you for the info!

I will see what I can find out about this patch.

All I know about this at the moment is that it is only for Dell OEM versions and only for Vista OS that are reporting an error with the D2D Driver…

So if you aren't running the Dell OEM software or don't have Vista, or haven’t seen that error, this patch is not for you!

If I find information to the contrary, I will edit this.

[Stas]

Hi James,

This program seems to be just a standalone installer for D2D.

The executable is just an archive. If you have a WinRar or similar program, right click on the executable, and in WinRar menu select "Open With WinRar". You will see what's inside. You can also extract all the files to a separate folder and run setup from there. You will see that there is nothing Dell-specific there. Just updated version of D2D 9.

I was able to install it on XP (Compaq laptop) and Vista (Sony laptop).

BTW, despite my initial excitement about burning applications in Vista they do not seem to be good at all. If you create a 'Mastered' disc, you need twice as much free space as the amount of data you are going to write. Also when it writes VIDEO_TS folders, it ignores the information in .IFO files. Recording program shoud either place files on DVD according to what it reads from .IFO files (as RecordNow, aka 'Home' does), or alter .IFO files to reflect file positions on disc (as other programs do, e.g. ImgBurn). Microsoft's software doesn't do either, so DVD players do not recognize the resulting disc. . Packet writing seems to be OK (no BSOD, which is already good), but when it formats DVD+RW disc, you only get about 4 GB of space, while D2D gives you 4.3 GB. So it looks like Roxio will stay for the time being.

Edited by Stas, 19 February 2007 - 04:14 AM.

[james_hardin]

Stas, on Feb 19 2007, 07:11 AM, said:

Hi James,

This program seems to be just a standalone installer for D2D.

The executable is just an archive. If you have a WinRar or similar program, right click on the executable, and in WinRar menu select "Open With WinRar". You will see what's inside. You can also extract all the files to a separate folder and run setup from there. You will see that there is nothing Dell-specific there. Just updated version of D2D 9.

I was able to install it on XP (Compaq laptop) and Vista (Sony laptop).

BTW, despite my initial excitement about burning applications in Vista they do not seem to be good at all. If you create a 'Mastered' disc, you need twice as much free space as the amount of data you are going to write. Also when it writes VIDEO_TS folders, it ignores the information in .IFO files. Recording program shoud either place files on DVD according to what it reads from .IFO files (as RecordNow, aka 'Home' does), or alter .IFO files to reflect file positions on disc (as other programs do, e.g. ImgBurn). Microsoft's software doesn't do either, so DVD players do not recognize the resulting disc. . Packet writing seems to be OK (no BSOD, which is already good), but when it formats DVD+RW disc, you only get about 4 GB of space, while D2D gives you 4.3 GB. So it looks like Roxio will stay for the time being.

Thank you for the info!

Vista is not in my near future so I won't be playing with these things.

[stupotb]

I am having a different problem with D2D, although when copying large files, ie lots of photographs I do get the restart problem, my problem is that D2D refuses to close any disc.  I receive an error message pointing out the failure and sometimes the disc is corrupted.  All attempts to correct this by buying new DVD writers, uninstalling and reinstalling, e mailing Roxio (no reply) have failed.  It used to work in version 8, had other problems so bought 9.  So far wasted time and money.

HELP !!!!