7 replies to this topic

[Connieluvsphotos]

I just installed Roxio Easy Media Creator Suite 9 - when I click on "vidoe" and "MYDVD" it tells me it is going to profile my video card in order to tune it (or something like that) than immediately it says "videocard diagnosis failed-application will not run"  and that's it.

I've asked "Roxanne" - nothing available
Emailed Roxio twice last week - still no response
Called and spoke to a Roxio tech 3 days ago - he had me download Nvidia GeForce - did not change anything.

I've checked with all the systems requirements and I have them all.

Basically, I don't know what else to do except return this product - before I do that, does anyone and any experience with fixing this issue?  I'm open for suggestions!

Thanks,
Connie

[Larry]

Connieluvsphotos, on Jan 21 2007, 05:12 PM, said:

I just installed Roxio Easy Media Creator Suite 9 - when I click on "vidoe" and "MYDVD" it tells me it is going to profile my video card in order to tune it (or something like that) than immediately it says "videocard diagnosis failed-application will not run"  and that's it.

I've asked "Roxanne" - nothing available
Emailed Roxio twice last week - still no response
Called and spoke to a Roxio tech 3 days ago - he had me download Nvidia GeForce - did not change anything.

I've checked with all the systems requirements and I have them all.

Basically, I don't know what else to do except return this product - before I do that, does anyone and any experience with fixing this issue?  I'm open for suggestions!

Thanks,
Connie

The problem is related to your video adapter. It could be that it doesn't meet the minimum req's to run the program, or it needs updates. Start by checking for and installing the latest drivers for your video adapter. also make sure you have the latest Directx9c installed from MS. If that doesn't help, then post back with your system specs, especially the make/model of your video adapter.

[grandpabruce]

Connieluvsphotos, on Jan 21 2007, 05:12 PM, said:

I just installed Roxio Easy Media Creator Suite 9 - when I click on "vidoe" and "MYDVD" it tells me it is going to profile my video card in order to tune it (or something like that) than immediately it says "videocard diagnosis failed-application will not run"  and that's it.

I've asked "Roxanne" - nothing available
Emailed Roxio twice last week - still no response
Called and spoke to a Roxio tech 3 days ago - he had me download Nvidia GeForce - did not change anything.

I've checked with all the systems requirements and I have them all.

Basically, I don't know what else to do except return this product - before I do that, does anyone and any experience with fixing this issue?  I'm open for suggestions!

Thanks,
Connie

List your system specs, similar to how I have mine listed in my signature.

[Connieluvsphotos]

grandpabruce, on Jan 21 2007, 04:51 PM, said:

List your system specs, similar to how I have mine listed in my signature.

What is is easiest way to get that infomation?

[Connieluvsphotos]

Larry, on Jan 21 2007, 04:46 PM, said:

The problem is related to your video adapter. It could be that it doesn't meet the minimum req's to run the program, or it needs updates. Start by checking for and installing the latest drivers for your video adapter. also make sure you have the latest Directx9c installed from MS. If that doesn't help, then post back with your system specs, especially the make/model of your video adapter.

My display information is:
NVDIA GeForce 2 MX/MX400
Approx. total memory 64.0 MB
1024x768
32 bit
60Hz

and I have DirectX 9.0c (4.09.0000.0904)

I have a Dell Demension 4300
Windows XP Home
Intel ® Pentium ® 4 CPU 1.60 GHz
256 MB RAM
174 MB available

[grandpabruce]

Connieluvsphotos, on Jan 21 2007, 06:31 PM, said:

My display information is:
NVDIA GeForce 2 MX/MX400
Approx. total memory 64.0 MB
1024x768
32 bit
60Hz

and I have DirectX 9.0c (4.09.0000.0904)

I have a Dell Demension 4300
Windows XP Home
Intel ® Pentium ® 4 CPU 1.60 GHz
256 MB RAM
174 MB available

Your video card won't work with the software, you are low on RAM, and you are low end on the CPU.  You should be able to burn data and music CD's and DVD's, but for all else, it will be slow going, and you won't be able to do any video work without a new video card.

Here are the minimum system specs for the software:

http://www.roxio.com...quirements.html

[Connieluvsphotos]

grandpabruce, on Jan 21 2007, 05:48 PM, said:

Your video card won't work with the software, you are low on RAM, and you are low end on the CPU.  You should be able to burn data and music CD's and DVD's, but for all else, it will be slow going, and you won't be able to do any video work without a new video card.

Here are the minimum system specs for the software:

http://www.roxio.com...quirements.html

What video card do you suggest?  The one I have is the one the Roxio tech recommended (which isn't working)  Even with a new video card - would it be too difficult to make videos?
Thank you for you help

[gi7omy]

I would recommend you think of a card with 256 MB onboard RAM and also seriously consider at least doubling up the main RAM on the computer

The card you have is AGP 4x so a similar AGP card will work

However, at 1.6 GHz video rendering will be painfully slow