6 replies to this topic

[Unhappy Customer]

I must say that I'm about disgusted right now with this product.  I've happily used Roxio 6 for three years with next to no issues at all.  I only upgraded to v8 for the dual-layer dvd compatibility.  What a mistake!  Error code 80004005 using every program in the suite.  I have a Dell Dimension 8300, 3.0GHz P4 CPU, 2 GB RAM, 800 FSB, blah, blah, blah.  Ive downloaded all possible updates and fixes from Roxio to no avail.  I have the latest video drivers and DirectX.  The only successful burn that I've had was a test that I did with only 5 pictures in Slideshow, which tells me that my computer has all the necessary madness that Roxio calls for in using this product.  Has anyone actually had any success with any of the fixes from Roxio?  Besides slowing my computer to a near halt every time I launch the program, it doesn't function.   I spent four hours last night compiling a video slideshow with roughly 800 pictures(3.5 GB according to the program).  Apparently, I've asked far too much from this program as I received the dreaded 80004005 as soon as I tried to burn it.  Can anyone actually use this software and be productive?  I'm serious...has anyone ever produces a slideshow with over 20 pictures that will actually burn?  Or a video that actually burned correctly?  I'm about to throw in the towel on this product.  Any insight would be appreciated.  

[gi7omy]

Have people got it fixed - to the best of everyone's knowledge here yes, they have (in those reports that came back and assuming the ones who never re-posted have it cured)

Update drivers - did you get the drivers from Dell or from the graphics chipset maker (nVidia, ATI or whatever)?

Did you install Internet Explorer 7 and/or Windows Media Player 9?

[Unhappy Customer]

gi7omy, on Jan 24 2007, 11:13 AM, said:

Have people got it fixed - to the best of everyone's knowledge here yes, they have (in those reports that came back and assuming the ones who never re-posted have it cured)

Update drivers - did you get the drivers from Dell or from the graphics chipset maker (nVidia, ATI or whatever)?

Did you install Internet Explorer 7 and/or Windows Media Player 9?

Nope, don't have either IE7 or WMP9.  Have been successfully using WMP10 for many months now.  Video driver was updated from nVidia.  Any help would be appreciated!!!!!!!!!!!  Thanks.

[gi7omy]

Have you checked this post by Patatrox?

http://forums.suppor...amp;hl=80004005

[Unhappy Customer]

gi7omy, on Jan 24 2007, 11:42 AM, said:

Have you checked this post by Patatrox?

http://forums.suppor...amp;hl=80004005

Yes, downloaded and applied to no avail.

[grandpabruce]

Unhappy Customer, on Jan 24 2007, 02:18 PM, said:

Yes, downloaded and applied to no avail.

What video card do you have in your computer?  Have you disabled RoxWatch and Drag to Disc via msconfig?

You could try software rendering and see if that makes a difference.

[Larry]

Have you tried re-installing the video drivers? uninstall, reboot, reinstall.