9 replies to this topic

[follyanna]

I really want to get emc 7.5 out of my computer. When I try to un install I get...THIS PATCH PACKAGE COULD NOT BE OPENED. VERIFY THAT THE PATCH PACKAGE EXIST AND YOU CAN ACCESS IT, OR CONTACt APPLICATION VENDOR TO VERRIFY THAT THIS IS A VALID WINDOWS INSTALLATION PATCH PACKAGE.
I'm so sick of all this complicated stuff. Locking up, trying to uninstall and reinstall, cd id's ya da ya da. ya da ..This is suppose to be fun? I've had great programs before "Avid", never had this kind of problems.It use to be simple .Please tell me how to get all of this Roxio stuff out of my conputer. Thanks....Oh...once before I was told to get some kind of ms cleaner to get this out. Right...it crashed my computer. Do I need a geek?

[lynn98109]

What is your Operating System? How much power do you have in the processor (in MHz or GHz), how much RAM memory (in MB), how much available space (in GB or MB)?

Is this a download or from a CD?

Did it used to work and now won't, or did it never work?

Have you added/changed anything else on the system recently?

Lynn

[follyanna]

What is your Operating System? How much power do you have in the processor (in MHz or GHz), how much RAM memory (in MB), how much available space (in GB or MB)?

Is this a download or from a CD?

Did it used to work and now won't, or did it never work?

Have you added/changed anything else on the system recently?

Lynn

XP Media Center Edition -----Installed from CD...3.20 gig pent 4...142.44 gig free space..Dumped some programs..pictures..video clips. This program has always been a little squirrely to me.Just want it out of my computer.Won't uninstall. says this patch could not be opened....HELP

Edited by follyanna, 03 February 2007 - 02:08 PM.

[gi7omy]

Try this - download and run it

http://support.microsoft.com/kb/290301

Just set it to clean anything 'Roxio' from your system

If that is crashing your system, something is seriously flaky and you may have to consider a re-format and re-install as something somewhere is badly corrupted

Edited by gi7omy, 03 February 2007 - 02:12 PM.

[follyanna]

Try this - download and run it

http://support.microsoft.com/kb/290301

Just set it to clean anything 'Roxio' from your system

If that is crashing your system, something is seriously flaky and you may have to consider a re-format and re-install as something somewhere is badly corrupted

Thank you I shall try that after my husband burns his cd's. I don't want to lose all of the old lp's he's recorded. I will post after I try this suggestion. thanks again.

[motormadmarc]

Try this - download and run it

http://support.microsoft.com/kb/290301

Just set it to clean anything 'Roxio' from your system

If that is crashing your system, something is seriously flaky and you may have to consider a re-format and re-install as something somewhere is badly corrupted

Hi there gi7omy

I too was having problems uninstalling roxio from my pc so i downloaded that link you provided for the microsoft removal tool and it completely removed ROXIO from my system

This seems to have caused however a slight problem in itself : Every time i turn on my pc i get a message from the WINDOWS installer telling me that there is a related problem with NORTON INTERNET SECURITY and to reinstall the programme

All the options in N I SECURITY seem to be working fine though .

Any solution possible ???

Many thanks

Mark

[gi7omy]

Better asking Norton on that - I don't use it myself (found it's been very flaky over the past few years)

[tbrewst]

By running the Windows Install Cleanup Utility you in no way delete the program.All you do is delete files that have to do with the installation routine.I'd wager that if you were to look at your machine with Explorer that you'd still find folders named Roxio with files in them.
Running WICU basically tells Windows that the program is no longer installed on your machine,that's all.Make sure that you look at your drive and delete any remaining folders that have to do with Roxio.
As far as Norton goes I'd reinstall it just like it says.

Here's what I'm saying,this is from that same KB article:

The Windows Installer CleanUp Utility does not perform the following functions:
• Remove Windows Installer
• Remove files of any programs that are installed by Windows Installer, such as Microsoft Office 2003
The Windows Installer CleanUp Utility does perform the following functions:
• Provides a dialog box in which you can select one or more programs that were installed by Windows Installer

To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.
• Removes the files and registry settings that make up the Windows Installer configuration information for programs that you select
If you use this utility to remove the Windows Installer configuration information for your program and you plan to reinstall the program, you should reinstall the program in the same folder where you originally installed it. This prevents duplication of files on your hard disk or disks.

Edited by tbrewst, 28 February 2007 - 08:40 AM.

[rhorn01]

This seemed to be the solution to my problem.
I tried to uninstall Creator 7 via the windows remove program routine but got caught in a low disk space on drive "C" catch 22. Had gotten a low drive space message and was attempting to remove Creator to reinstall on a different drive. Then got another message stating there wasn't enuff space to remove the program. IDJITS...
This totally screwed up the uninstall. Partial files were left on the system. Now I get an beginning install routine whenever I try to access a drive of power on the pc.
I downloaded and installed the Windows Installer CleanUp Utility but when ran it came up blank, nada, zilch,
nothing. Apparently, there is nothing installed on my computer.
Last resort is to run regedit and delete any reference to ROXIO.
Which, I assume, is what the cleanup utility does. No?









[quote name='tbrewst' date='Feb 28 2007, 09:37 AM' post='99310']
By running the Windows Install Cleanup Utility you in no way delete the program.All you do is delete files that have to do with the installation routine.I'd wager that if you were to look at your machine with Explorer that you'd still find folders named Roxio with files in them.
Running WICU basically tells Windows that the program is no longer installed on your machine,that's all.Make sure that you look at your drive and delete any remaining folders that have to do with Roxio.
As far as Norton goes I'd reinstall it just like it says.

Here's what I'm saying,this is from that same KB article:

The Windows Installer CleanUp Utility does not perform the following functions:
• Remove Windows Installer
• Remove files of any programs that are installed by Windows Installer, such as Microsoft Office 2003
The Windows Installer CleanUp Utility does perform the following functions:
• Provides a dialog box in which you can select one or more programs that were installed by Windows Installer

To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.
• Removes the files and registry settings that make up the Windows Installer configuration information for programs that you select
If you use this utility to remove the Windows Installer configuration information for your program and you plan to reinstall the program, you should reinstall the program in the same folder where you originally installed it. This prevents duplication of files on your hard disk or disks.
[/q

[tbrewst]

Nope,all it does is remove references to the install rourine.What you did is what the uninstall should do but never does a really good job of.That's why the registry cleaner is recommended.

Edited by tbrewst, 19 March 2007 - 09:15 PM.