[bobstripower]

Ive used Photsuite many times to creat postcards,announcments etc,but today i get a message "Problem occured reading file AN050F002_5p.dmsp.It was not read" i get the same message excpet for the file number for any content.I have EMC7.5,IE6,Windows XPand just created a VideoWave production and no problem.Also i can open other dmsp files when i use explorer,and roxio videowave Any suggestions??bob

This post has been edited by bobstripower: 31 January 2007 - 07:05 AM

[ml]

bobstripower, on Jan 31 2007, 08:38 AM, said:

Ive used Photsuite many times to creat postcards,announcments etc,but today i get a message "Problem occured reading file AN050F002_5p.dmsp.It was not read" i get the same message excpet for the file number for any content.I have EMC7.5,IE6,Windows XPand just created a VideoWave production and no problem.Also i can open other dmsp files when i use explorer,and roxio videowave Any suggestions??bob

Did you happen to update or add any programs to your computer lately?

See if the content is still where it belongs on your computer. Using WindowsXP\ My Computer go to C:\Program Files\Roxio\Easy Media Creator 7\Content\PhotoSuite\

Then go into one of the folders... like Cards\ Birthday and try double clicking on a file. It should open PhotoSuite with the photo.

NOW BEFORE YOU DO THIS NEXT STEP, do a Windows\ Start\ Search \ All files and folders\ Advanced ( search hidden folders and subfolders ) for .png files. If you've done any editing of pictures in VideoWave, the program has saved your changes in a hidden Roxio folder as .png files. You have to move them to another folder on your desktop, because when you uninstall and reinstall, the contents of that folder are DELETED. You can move them back later if you need them.

If you continue to get the error message, you may have to do a Windows\ Control Panel\ Add Remove Programs\ Roxio\ Change\ Repair.

[bobstripower]

ml, on Jan 31 2007, 11:45 AM, said:

Did you happen to update or add any programs to your computer lately?

See if the content is still where it belongs on your computer. Using WindowsXP\ My Computer go to C:\Program Files\Roxio\Easy Media Creator 7\Content\PhotoSuite\

Then go into one of the folders... like Cards\ Birthday and try double clicking on a file. It should open PhotoSuite with the photo.

NOW BEFORE YOU DO THIS NEXT STEP, do a Windows\ Start\ Search \ All files and folders\ Advanced ( search hidden folders and subfolders ) for .png files. If you've done any editing of pictures in VideoWave, the program has saved your changes in a hidden Roxio folder as .png files. You have to move them to another folder on your desktop, because when you uninstall and reinstall, the contents of that folder are DELETED. You can move them back later if you need them.

If you continue to get the error message, you may have to do a Windows\ Control Panel\ Add Remove Programs\ Roxio\ Change\ Repair.

ML thanks(sorry i hit the reply too fast)---the file im looking for is the saved format thats in the Roxio content files---i use them for making cards,postcards et al.When i do a search for the Roxio file (which is the one i had in my note),or any other Roxio"format" files,i get the same message.So its not a png file that Ive made,its a Roxio file.I havent added any new programs,did have a java update,and not sure how to uninstall that.I tried to find the files by going thru the Roxio program content folder and dont see them there--dont know where they would normally be,there is a content folder,but its not large and i dont see any files i need. for what im doingIm wondering if somehow my Roxio content files got corrupted--how would i uninstall and re-insatll the content files--i hate to reinstall Roxio because of the png file issue you mentioned--i know where that folder is,and have copied them to another folder just in case--thanks bob

*edited quote*

This post has been edited by ml: 31 January 2007 - 02:30 PM

[ml]

Sorry. I wasn't clear. You only need to worry about the .png files if you're going to do a Repair or Reinstall.

Try doing a search for the .dmsp files. They should be in folders in the C:\Program Files\Roxio\Easy Media Creator 7\Content\PhotoSuite folder. However, it's possible that they are in a different location on your computer and a Windows Search should help you find them.

When you find the .dmsp files, try double clicking on one of them.

If the files are gone, you may have to do a repair. I don't know what would have deleted them, but with computers, anything is possible.

[bobstripower]

bobstripower, on Jan 31 2007, 02:01 PM, said:

ML thanks(sorry i hit the reply too fast)---the file im looking for is the saved format thats in the Roxio content files---i use them for making cards,postcards et al.When i do a search for the Roxio file (which is the one i had in my note),or any other Roxio"format" files,i get the same message.So its not a png file that Ive made,its a Roxio file.I havent added any new programs,did have a java update,and not sure how to uninstall that.I tried to find the files by going thru the Roxio program content folder and dont see them there--dont know where they would normally be,there is a content folder,but its not large and i dont see any files i need. for what im doingIm wondering if somehow my Roxio content files got corrupted--how would i uninstall and re-insatll the content files--i hate to reinstall Roxio because of the png file issue you mentioned--i know where that folder is,and have copied them to another folder just in case--thanks bob

*edited quote*

i did a search and cant find the files--looked in folders and hidden filestoo--looked on XP for repairing the files but didnt seewnything about repairing parts of a program,but i can't find any of the blank format files,like birthday,travel,anniversary, that i use.does that mean i somehow should re-install the content files.or the whole roxio program.If you could give me a clue on how to do the content file un-stall/install id appreciate it.I have Roxio on my laptop too and its still works great,and it has all the programs i have on my pC,as well as updates,but it is weird i cant find the Roxio file,and Ive used search many times to find files--thanks again--bob

This post has been edited by bobstripower: 01 February 2007 - 07:19 AM

[ml]

Well, obviously something wiped them out. You might want to check again for viruses, adware or malware.

Try this insert the Content CD into your CD/DVD drive. Open Windows Explorer or My Computer and find the Roxio_Content on your CD. Open Program Files\ Roxio\ Easy Media Creator 7 \ Content \ Photosuite folder. In that folder, you should see items like Albums, Blank Layout, etc.

Now open another copy of Windows Explorer or My Computer. Find your hard drive and open the folders down to C:\Program Files\Roxio\Easy Media Creator 7\ Content \ Photosuite\ Be careful in doing this step, because you need to open the Content folder, then the Photosuite folder, not the other way around. You should see identical folders Albums, Blank Layouts, Cards, etc.

Delete the Content folder or the subfolders ( whichever you choose) Now you drag the Content folder ( or subfolders) from the other Windows Explorer where you have the Roxio_Content CD to the place where you just deleted the files.

Basically, you're copying the files from the Roxio_Content CD to the place where the files should be located on your hard drive.

Is that clear?

This post has been edited by ml: 01 February 2007 - 11:12 AM

[bobstripower]

ml, on Feb 1 2007, 11:10 AM, said:

Well, obviously something wiped them out. You might want to check again for viruses, adware or malware.

Try this insert the Content CD into your CD/DVD drive. Open Windows Explorer or My Computer and find the Roxio_Content on your CD. Open Program Files\ Roxio\ Easy Media Creator 7 \ Content \ Photosuite folder. In that folder, you should see items like Albums, Blank Layout, etc.

Now open another copy of Windows Explorer or My Computer. Find your hard drive and open the folders down to C:\Program Files\Roxio\Easy Media Creator 7\ Content \ Photosuite\ Be careful in doing this step, because you need to open the Content folder, then the Photosuite folder, not the other way around. You should see identical folders Albums, Blank Layouts, Cards, etc.

Delete the Content folder or the subfolders ( whichever you choose) Now you drag the Content folder ( or subfolders) from the other Windows Explorer where you have the Roxio_Content CD to the place where you just deleted the files.

Basically, you're copying the files from the Roxio_Content CD to the place where the files should be located on your hard drive.

Is that clear?


thanks pretty clear--when i compare the files from the CD with the ones on my PC,there are more folders on the CD,eg Albums.Ill try inthe AM,but can i just delete the folder called contents from the Photsuite folder on my PC,then copy the entire folder called content under Photsuite on the CD and paste it into Photsuite on my PC--i dont want to screw anything else up--bob

[ml]

bobstripower, on Feb 2 2007, 09:01 PM, said:

can i just delete the folder called contents from the Photsuite folder on my PC,then copy the entire folder called content under Photsuite on the CD and paste it into Photsuite on my PC

I believe you can, but I haven't tried it myself. It's the same principle.

Just be careful that you don't accidentally delete the wrong Contents folder.

The reason that I wanted you to open the Contents folder and see the subfolders is that there is more than one Contents folder and if you are not careful, you can end up in the wrong folder.

If for some reason, you cannot delete a folder, you can always open up a subfolder, do an Edit\ Select All and move/copy the files from the Contents CD to your hard drive. ( Occasionally, Windows won't let you delete folders on your hard drive.)

[bobstripower]

ml, on Feb 2 2007, 08:05 PM, said:

I believe you can, but I haven't tried it myself. It's the same principle.

Just be careful that you don't accidentally delete the wrong Contents folder.

The reason that I wanted you to open the Contents folder and see the subfolders is that there is more than one Contents folder and if you are not careful, you can end up in the wrong folder.

If for some reason, you cannot delete a folder, you can always open up a subfolder, do an Edit\ Select All and move/copy the files from the Contents CD to your hard drive. ( Occasionally, Windows won't let you delete folders on your hard drive.)

Hoorah!! it was a successful fix--wound up comparing the files in Photosuite/content,and copied the folders that were missing on my PC from the Roxio CD.Somehow, the origanls were erased from my PC--thanks for the help--bob

[ml]

bobstripower, on Feb 7 2007, 09:37 PM, said:

Hoorah!! it was a successful fix--wound up comparing the files in Photosuite/content,and copied the folders that were missing on my PC from the Roxio CD.Somehow, the origanls were erased from my PC--thanks for the help--bob

You're welcome.

Thanks for coming back and letting us know it worked.