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Troubleshooting TiVo Transfer

Question

If you are unable to launch the TiVo Transfer application:

 

Download and install the Toast 8.0.1 update from the following URL:

http://www.roxio.com/enu/support/software_...es/default.html

 

If you are unable to see your TiVo in the "TiVo DVRs" list in TiVo Transfer, try each of the following:

 

1) Verify that your network sharing settings are correct on your Mac - see the Network in System Preferences

2) Disable any firewall settings in the Sharing options for your Network in System Preferences

3) Disable the TiVo Desktop sharing option and server - see the TiVo Desktop in System Preferences

4) Cycle power (turn it off and then back on) your network router

5) Make sure your network is set up correctly, more details at:

http://customersupport.tivo.com/LaunchCont...4d-75a0d6460ec0

6) Cycle power on tivos - http://kb.roxio.com/content/kb/General%20I...mation/000030GN

 

If you are able to see your TiVo in the "TiVo DVRs" list in TiVo transfer, but don't see any shows on your TiVo, try each of the following:

 

1) Verify that you have entered your MAK correctly - you will not be able to see shows on your TiVo without the correct MAK entered

2) Verify that your TiVo is set to enable "transfers" - log on to your TIVO account, click on "DVR Preferences" on the left-hand column, and click "enable transfers"

3) Disable the TiVo Desktop sharing option and server - see the TiVo Desktop in System Preferences

4) Make sure your network is set up correctly, more details at:

http://customersupport.tivo.com/LaunchCont...4d-75a0d6460ec0

5) Cycle power on tivos - http://kb.roxio.com/content/kb/General%20I...mation/000030GN

6) Disable VPN

7) Disable any download or other transfer managers

8) Disable notification services like Gmail notifier and Growl notifier

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