1. Installed Creator9 on well-behaved DELL/XP-Pro unit. Discovered application had killed my ability
to burn CDs/DVDs.
2. Tried an uninstall/re-install revcover path. Un-install failed first time (and threw up C library errors).
Had to repeat the process, finally achieving what I thought was success.
3. After uninstall completed, found that Windows ability to create DVDs/CDs was dead. Creator9
had blasted the OS capability.
4. Then tried various means to get to Roxio support. No luck or no response.
Gave up. Re-installed Windows to recover capability. Now have OS capability.
5. Finally talked to support (via long chat). Suggested I needed to do a 'clean install'. Told resource that
the install should search for conflicts and warn before creating an issue.
6. Dumping Roxio.
All I can say is... wow.
And don't buy it.
jthornt1
1
Serious installation issues
Started by
jthornt1
, Feb 07 2007 03:29 PM
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This topic is locked
7 replies to this topic
#2
Beerman
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Posted 07 February 2007 - 04:47 PM
jthornt1, on Feb 7 2007, 05:29 PM, said:
1. Installed Creator9 on well-behaved DELL/XP-Pro unit. Discovered application had killed my ability
to burn CDs/DVDs.
2. Tried an uninstall/re-install revcover path. Un-install failed first time (and threw up C library errors).
Had to repeat the process, finally achieving what I thought was success.
3. After uninstall completed, found that Windows ability to create DVDs/CDs was dead. Creator9
had blasted the OS capability.
4. Then tried various means to get to Roxio support. No luck or no response.
Gave up. Re-installed Windows to recover capability. Now have OS capability.
5. Finally talked to support (via long chat). Suggested I needed to do a 'clean install'. Told resource that
the install should search for conflicts and warn before creating an issue.
6. Dumping Roxio.
All I can say is... wow.
And don't buy it.
jthornt1
to burn CDs/DVDs.
2. Tried an uninstall/re-install revcover path. Un-install failed first time (and threw up C library errors).
Had to repeat the process, finally achieving what I thought was success.
3. After uninstall completed, found that Windows ability to create DVDs/CDs was dead. Creator9
had blasted the OS capability.
4. Then tried various means to get to Roxio support. No luck or no response.
Gave up. Re-installed Windows to recover capability. Now have OS capability.
5. Finally talked to support (via long chat). Suggested I needed to do a 'clean install'. Told resource that
the install should search for conflicts and warn before creating an issue.
6. Dumping Roxio.
All I can say is... wow.
And don't buy it.
jthornt1
Paul
------
Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
------
Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
#3
grandpabruce
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Posted 07 February 2007 - 07:11 PM
It is also a widely know fact that the OS has problems when installing or uninstalling any burning software, and the fix for it is relatively easy.
Hindsight is 20-20 on you not reading before acting.
Hindsight is 20-20 on you not reading before acting.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
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Windows XP Pro w/SP3
Backup Computer:
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GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#4
John at Roxio
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Digital Master
Posted 07 February 2007 - 10:06 PM
I agree with the above 2 posts, nevermind the thousands of people that purchase the software that we never even hear from since it is working properly for them.
#5
jthornt1
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Newbie
Posted 12 February 2007 - 01:09 PM
Actually, googling this thing, Cr9 has a horrific installation reputation. Install issues have people causing and fussing all over the place.
Most folks don't expect to have to have a degree in a technology before doing tasked installation. Just read the DOC: there are no warnings about conflict issues on the installation page and the install does not adequately check.
Most Windows installation tasking is far beyond what has been done here: the product gets an F on documentation, and an F for the installation script. These failures, I'm sure, have created a support crisis for the company (which explains why it is difficult to get through).
Most folks don't expect to have to have a degree in a technology before doing tasked installation. Just read the DOC: there are no warnings about conflict issues on the installation page and the install does not adequately check.
Most Windows installation tasking is far beyond what has been done here: the product gets an F on documentation, and an F for the installation script. These failures, I'm sure, have created a support crisis for the company (which explains why it is difficult to get through).
#6
gi7omy
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Posted 12 February 2007 - 01:14 PM
Actually if you take the number of posts here for help and divide that by the TOTAL s/w sold by Sonic and Roxio, it's not that many who do have problems
What we get here are the few who do - if we can we'll try to help but we really need to know what the problem is.
In quite a few cases, it's not down to EMC at all but external sources
There are problems caused by MS updates, problems caused by WMP11 and IE7 - those couldn't be foreseen when the program was released
If you are having a problem, tell us what it is along with your system specs and we'll see what can be done to help
What we get here are the few who do - if we can we'll try to help but we really need to know what the problem is.
In quite a few cases, it's not down to EMC at all but external sources
There are problems caused by MS updates, problems caused by WMP11 and IE7 - those couldn't be foreseen when the program was released
If you are having a problem, tell us what it is along with your system specs and we'll see what can be done to help
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#7
denisf
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Newbie
Posted 19 February 2007 - 06:00 PM
jthornt1, on Feb 7 2007, 03:29 PM, said:
1. Installed Creator9 on well-behaved DELL/XP-Pro unit. Discovered application had killed my ability
to burn CDs/DVDs.
2. Tried an uninstall/re-install revcover path. Un-install failed first time (and threw up C library errors).
Had to repeat the process, finally achieving what I thought was success.
3. After uninstall completed, found that Windows ability to create DVDs/CDs was dead. Creator9
had blasted the OS capability.
4. Then tried various means to get to Roxio support. No luck or no response.
Gave up. Re-installed Windows to recover capability. Now have OS capability.
5. Finally talked to support (via long chat). Suggested I needed to do a 'clean install'. Told resource that
the install should search for conflicts and warn before creating an issue.
6. Dumping Roxio.
All I can say is... wow.
And don't buy it.
jthornt1
to burn CDs/DVDs.
2. Tried an uninstall/re-install revcover path. Un-install failed first time (and threw up C library errors).
Had to repeat the process, finally achieving what I thought was success.
3. After uninstall completed, found that Windows ability to create DVDs/CDs was dead. Creator9
had blasted the OS capability.
4. Then tried various means to get to Roxio support. No luck or no response.
Gave up. Re-installed Windows to recover capability. Now have OS capability.
5. Finally talked to support (via long chat). Suggested I needed to do a 'clean install'. Told resource that
the install should search for conflicts and warn before creating an issue.
6. Dumping Roxio.
All I can say is... wow.
And don't buy it.
jthornt1
I had the same problem and I did a clean reinstall. It took hours and it still doesn't work. This is by far the worst program that I have ever worked with. I have used ever Easy Media Creator since # 5 (6, 7, 7.5, 8 and now 9) but I am removing it and going to Nero and I will never buy another Roxio/Sonic product again and i will encourage all those that i know to do the same!!!!!
#8
gi7omy
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Posted 19 February 2007 - 06:30 PM
Let me see - you make ONE post, moan about problems - then totally omit to say WHAT problems you have.
Forgive me if I'm wrong, but don't you think you're sort of missing the point by posting a pure rant to a USERS' forum?
Forgive me if I'm wrong, but don't you think you're sort of missing the point by posting a pure rant to a USERS' forum?
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
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