8 replies to this topic

[12oclock]

I've seen a couple of posts on this issue, but nothing has worked.  My issue is that EMC9 came bundled with my PC, and seemed to be working, that is until I installed another DVDRW drive.  At that point EMC  would launch but wouldn't detect either drive even though Windows recognized them.  So I browsed several posts on this site as well as HP and windows, which brought me to this issue.  I have now uninstalled & reinstalled several times including a clean uninstall.  I'm at a loss.  Do I just sit and wait for a fix at this point or what?  I've seen other posts regarding IE7 and the compatibility with EMC, but I'm not understanding why it seemed to be working prior to the install of a 2nd drive.  Any info on this would be appreciated.

[grandpabruce]

12oclock, on Feb 16 2007, 05:33 PM, said:

I've seen a couple of posts on this issue, but nothing has worked.  My issue is that EMC9 came bundled with my PC, and seemed to be working, that is until I installed another DVDRW drive.  At that point EMC  would launch but wouldn't detect either drive even though Windows recognized them.  So I browsed several posts on this site as well as HP and windows, which brought me to this issue.  I have now uninstalled & reinstalled several times including a clean uninstall.  I'm at a loss.  Do I just sit and wait for a fix at this point or what?  I've seen other posts regarding IE7 and the compatibility with EMC, but I'm not understanding why it seemed to be working prior to the install of a 2nd drive.  Any info on this would be appreciated.

First, uninstall IE 7 if you have it installed.  Second, try this:

Opticals disappearing is a Windows thing, losing drives when installing/un-installing burning software…

If the drives are still listed in the Device Manager, delete them then carefully follow this fix:

"Upper/Lower Filters:

a. Click on Start --> Run --> and type in 'regedit' followed by the enter key
b. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or clicking the "+" next to it.)
c. Expand the "SYSTEM" Key
d. Expand the "CurrentControlSet" Key
e. Expand the "Control" Key
f. Expand the "Class" Key
g. Look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
h. Highlight this key by left clicking once on it
i. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these delete them by right clicking on them and choosing "delete"
j. Exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer"

[norml2000]

grandpabruce, on Feb 16 2007, 03:41 PM, said:

First, uninstall IE 7 if you have it installed.  Second, try this:

Opticals disappearing is a Windows thing, losing drives when installing/un-installing burning software…

If the drives are still listed in the Device Manager, delete them then carefully follow this fix:

"Upper/Lower Filters:

a. Click on Start --> Run --> and type in 'regedit' followed by the enter key
b. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or clicking the "+" next to it.)
c. Expand the "SYSTEM" Key
d. Expand the "CurrentControlSet" Key
e. Expand the "Control" Key
f. Expand the "Class" Key
g. Look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
h. Highlight this key by left clicking once on it
i. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these delete them by right clicking on them and choosing "delete"
j. Exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer"

C'mon Roxio whats the problem. IE7 is part of Windows Vista if you claim that EMC is compatible with Windows Vista we shouldn't have to uninstall something that is included with Windows Vista? IE7 shouldn't have to be compatible with EMC 9, EMC 9 should be compatible with IE7. Seems logical right?

[gi7omy]

Sure - IE7 and WMP11 are part of Vista - they are NOT part of XP. When installed they make changes to the OS kernel and that messes things up.

As a fyi - Roxio are not the only programs or software to be affected by those

As for "IE7 shouldn't have to be compatible with EMC 9" - it's not even compatible with W3C standards (it fails on about 25% of all websites)

Edited by gi7omy, 17 February 2007 - 05:40 AM.

[grandpabruce]

norml2000, on Feb 17 2007, 12:16 AM, said:

C'mon Roxio whats the problem. IE7 is part of Windows Vista if you claim that EMC is compatible with Windows Vista we shouldn't have to uninstall something that is included with Windows Vista? IE7 shouldn't have to be compatible with EMC 9, EMC 9 should be compatible with IE7. Seems logical right?

I was giving advice to the OP.  If you want to complain to Roxio, you should do it directly.  This is a Roxio sponsored forum, and we are users, like you.

[granny61]

I found a fix for the DVD and CD drives not working after installing Roxio 8 or 9 or uninstalling Roxio in Vista.  I tried all the other fixes available and nothing worked.  I removed the drives from device manager and they still wouldn't work.  Tried editing those Upper-Filters and Lowerfilters and was not allowed to delete them even though I'm administrator and only user.  

I have removed all the Roxio software except for the Sonic things.
I found a fix on the Microsoft Vista Community.  It worked for me.  

The link below has an article and a link in the article to a small file that will fix it.  It says for XP, but the information was in the Vista forum.  This worked for me like a charm.  I ran the utility and rebooted and the drives are now showing up and they work.  Needless to say, there will be no more Roxio installed on this computer til they get it fixed so it will work with Vista as per their advertisement.  [b]

http://aumha.org/win...cd.php#problems

[gi7omy]

" I found a fix on the Microsoft Vista Community. It worked for me."

To me that says that MS had the problem - no-one else. Software companies don't usually fix other companies' problems, unless it's something they did to cause the problem in the first place.

One point - EMC8 will NOT work in Vista - that has been said repeatedly. EMC9 will but there is a small problem with a driver that was messed up in one of the MS updates (it worked fine - just the MS update caused the problem). Hardly Roxio's fault really although they are working with MS to try to fix that

[12oclock]

Thank you all for your input, but after searching and browsing(even more), I came across this little tidbit of info on Roxio's site(NOTE: Disc recording software that comes with HP and Compaq PCs are made to recognize only the original CD and DVD drives that come with HP and Compaq products. If you have added a drive, use the disc burning software that was packaged with the drive that was installed or use the native burning capabilities of Vista.)  Too bad the ROM I added came w/Nero 7--not compatible w/Vista.  Waiting on a response from HP, which I'm sure I'll be pleased with .  Just seems f*cked up to me that they would supply a program w/ a copy function without a slave drive to copy from.  If they surprise me, I'll let all know.

[gi7omy]

I knew I never liked HP and Compaq boxes - the bane of my life when I was servicing in the field