13 replies to this topic

[hoosierquilt]

I am having trouble with what appears to be successfully burned CDs not playing.  I get a "bad disc" error in my car CD player, and when I look at the burned CD in Windows Explorer, it appears to be blank.  I have a Dell Inspiron 9300 with a Sony DW-D56A DVD CD-RW, with the latest firmware update, PDS7.  I have tried burning CD's in i-Tunes and Windows Media Player, too, and get the same problem.  All has started after installing Roxio Creator 7.0!  What is going on?  This is maddening.

[grandpabruce]

hoosierquilt, on Feb 17 2007, 10:00 AM, said:

I am having trouble with what appears to be successfully burned CDs not playing.  I get a "bad disc" error in my car CD player, and when I look at the burned CD in Windows Explorer, it appears to be blank.  I have a Dell Inspiron 9300 with a Sony DW-D56A DVD CD-RW, with the latest firmware update, PDS7.  I have tried burning CD's in i-Tunes and Windows Media Player, too, and get the same problem.  All has started after installing Roxio Creator 7.0!  What is going on?  This is maddening.

I know that iTunes 5 and EMC 7 and EMC 7.5 did not get along at all.  iTunes fixed it with version 6. What version of iTunes do you have?

Also, what program in EMC 7 are you using, and do you have the last update to it installed?  Do you have the Retail (boxed) version, the download version, or did it come with a computer or DVD burner?

[hoosierquilt]

I have the latest i-Tunes version, 7.0.2.16.  I am using Roxio Easy Media Creator Basic DVD 7, and when I try to update it, it tells me I have the latest version, 7.1.0.95 ENU.  I think this was bundled software, I don't have a box for it.  I cannot burn ANYTHING in ANY burn software:  Roxio, Nero, i-Tunes or Windows Media player on either burner.  If this is a conflict with Roxio, that's fine, I'll just uninstall it.



I know that iTunes 5 and EMC 7 and EMC 7.5 did not get along at all. iTunes fixed it with version 6. What version of iTunes do you have?

Also, what program in EMC 7 are you using, and do you have the last update to it installed? Do you have the Retail (boxed) version, the download version, or did it come with a computer or DVD burner?

hoosierquilt, on Feb 17 2007, 08:00 AM, said:

I am having trouble with what appears to be successfully burned CDs not playing.  I get a "bad disc" error in my car CD player, and when I look at the burned CD in Windows Explorer, it appears to be blank.  I have a Dell Inspiron 9300 with a Sony DW-D56A DVD CD-RW, with the latest firmware update, PDS7.  I have tried burning CD's in i-Tunes and Windows Media Player, too, and get the same problem.  All has started after installing Roxio Creator 7.0!  What is going on?  This is maddening.

[grandpabruce]

hoosierquilt, on Feb 18 2007, 12:01 PM, said:

I have the latest i-Tunes version, 7.0.2.16.  I am using Roxio Easy Media Creator Basic DVD 7, and when I try to update it, it tells me I have the latest version, 7.1.0.95 ENU.  I think this was bundled software, I don't have a box for it.  I cannot burn ANYTHING in ANY burn software:  Roxio, Nero, i-Tunes or Windows Media player on either burner.  If this is a conflict with Roxio, that's fine, I'll just uninstall it.

I know that iTunes 5 and EMC 7 and EMC 7.5 did not get along at all. iTunes fixed it with version 6. What version of iTunes do you have?

Also, what program in EMC 7 are you using, and do you have the last update to it installed? Do you have the Retail (boxed) version, the download version, or did it come with a computer or DVD burner?

You do have a stripped down version of Roxio.  There are no updates for it unless the manufacturer of your computer or burner has one.  You can check their site.

Also, if you have Roxio Drag to Disc and Nero InCD installed at the same time, there will be problems.  You can only have one packet writing software program on your computer, or else they will conflict.

Uninstall either InCD or Drag to Disc.  Also, if you have Sonic DLA on your computer, uninstall that, too.

[gi7omy]

Out of curiosity, are you using Internet Explorer 7 and/or Media Player 11? Both these can seriously mess up the Roxio programs.

Also, if the files are itines, then you have to make a CD with the itune software and then rip that back on Windows (the format is proprietary and designed to stop any other program from burning those to CD)

[hoosierquilt]

Yes, I have Internet Explorer 7 but Media Player 10.  And it's not the Roxio program that's "messed up".  ALL burning programs are creating the identical same error - a burned cd that is successful, that appears to be blank. And no, these are not i-Tunes proprietary music files.  I cannot make a CD with i-Tunes, either, same exact problem - what appears to be a successfully burned CD, that is blank.  Interestingly, my daughter, who also has a Dell laptop (different model, but same Sony DVD/CD-RW internal drive), is having the identical same problem.  She does not have Roxio on her laptop, but she DOES have Roxio drivers (the last two) for her burner.  I uninstalled Roxio, and the drivers rolled back for both my burners, but I still cannot burn a CD.

gi7omy, on Feb 18 2007, 10:07 AM, said:

Out of curiosity, are you using Internet Explorer 7 and/or Media Player 11? Both these can seriously mess up the Roxio programs.

Also, if the files are itines, then you have to make a CD with the itune software and then rip that back on Windows (the format is proprietary and designed to stop any other program from burning those to CD)

[gi7omy]

Uninstall IE7 and try again - that could be the problem (it made a change in the OS kernel that has messed stuff up)

However, if all programs are failing, then I'd check the drive itself if you can

[lynn98109]

You might try a CD-burner cleaning disc - they look like a CD with brushes.  They get the built-up dust off - altho that's the next stop before a new burner.

But, do try removing IE 7 first.

Lynn

[hoosierquilt]

The drive is fine, no problems, and I'm having the same issue with BOTH my burners, the internal Sony drive as well as the external Toshiba drive.  The problem happened at the same time with both drives, so the chances that both drives fail to burn is pretty odd.  I have uninstalled Roxio (Drag to Disk is gone, of course, but the problem was occurring BEFORE I installed Nero, so that couldn't be the conflict), and also uninstalled Sonic DLA.  I'll try to burn, yet again (at this point, I think I've wasted about $30.00 worth of CD's), and if that doesn't work, I'll uninstall IE7 and see if THAT fixes the problem.  Trying to keep track of all of this, to help my daughter resolve the identical same thing.

gi7omy, on Feb 18 2007, 01:13 PM, said:

Uninstall IE7 and try again - that could be the problem (it made a change in the OS kernel that has messed stuff up)

However, if all programs are failing, then I'd check the drive itself if you can

[gi7omy]

Use a CD-RW for testing - that way you can wipe it afterwards, but IE7 has caused more problems than enough

[lynn98109]

Quote

I think I've wasted about $30.00 worth of CD's

200 CD-Rs?  

Good grief, you should've gotten a CD-RW or three to play with - you can erase them and reuse them - just don't store anything you want to KEEP on them, as they fade out - usually months, but can be weeks or years.

Lynn

Edited by lynn98109, 18 February 2007 - 01:30 PM.

[hoosierquilt]

Well, that's because I've tried using RW disks, and they don't burn, either, nor can I get them to erase properly.  When I erase them, then try to use them, I get an "illegal disk" error.  So, here's the scoop so far:

1.  Uninstalled EVERYTHING mentioned above, still no luck.  
2.  I had Roxio installed (bundled software that comes with Dell Inspiron laptops) along with i-Tunes and never had a problem, before.
3.  Nero was added later, in hopes that I could burn something with Nero - Wrong.  Nothing will work.
4.  Out of suggestions.  This is a bizarre, bizarre problem.  It is obviously some sort of driver update or Windows update that is creating the problem, as it is pandemic (both drives, and both drives test out fine with my boot test, plus they both can play commercial audio CDs and DVD's), and identical with all burning software (successful burn-blank, unplayable cd).  

Does anyone have any other ideas?  My daughter (and about 10 or 15 other Dell Inspiron owners) are describing the same problem.

200 CD-Rs?  

Good grief, you should've gotten a CD-RW or three to play with - you can erase them and reuse them - just don't store anything you want to KEEP on them, as they fade out - usually months, but can be weeks or years.

Lynn

Well, that's because I've tried using RW disks, and they don't burn, either, nor can I get them to erase properly.  When I erase them, then try to use them, I get an "illegal disk" error.  So, here's the scoop so far:

1.  Uninstalled EVERYTHING mentioned above, still no luck.  
2.  I had Roxio installed (bundled software that comes with Dell Inspiron laptops) along with i-Tunes and never had a problem, before.
3.  Nero was added later, in hopes that I could burn something with Nero - Wrong.  Nothing will work.
4.  Out of suggestions.  This is a bizarre, bizarre problem.  It is obviously some sort of driver update or Windows update that is creating the problem, as it is pandemic (both drives, and both drives test out fine with my boot test, plus they both can play commercial audio CDs and DVD's), and identical with all burning software (successful burn-blank, unplayable cd).  

Does anyone have any other ideas?  My daughter (and about 10 or 15 other Dell Inspiron owners) are describing the same problem.

200 CD-Rs?  

Good grief, you should've gotten a CD-RW or three to play with - you can erase them and reuse them - just don't store anything you want to KEEP on them, as they fade out - usually months, but can be weeks or years.

Lynn

Well, that's because I've tried using RW disks, and they don't burn, either, nor can I get them to erase properly.  When I erase them, then try to use them, I get an "illegal disk" error.  So, here's the scoop so far:

1.  Uninstalled EVERYTHING mentioned above, still no luck.  
2.  I had Roxio installed (bundled software that comes with Dell Inspiron laptops) along with i-Tunes and never had a problem, before.
3.  Nero was added later, in hopes that I could burn something with Nero - Wrong.  Nothing will work.
4.  Out of suggestions.  This is a bizarre, bizarre problem.  It is obviously some sort of driver update or Windows update that is creating the problem, as it is pandemic (both drives, and both drives test out fine with my boot test, plus they both can play commercial audio CDs and DVD's), and identical with all burning software (successful burn-blank, unplayable cd).  

Does anyone have any other ideas?  My daughter (and about 10 or 15 other Dell Inspiron owners) are describing the same problem.

200 CD-Rs?  

Good grief, you should've gotten a CD-RW or three to play with - you can erase them and reuse them - just don't store anything you want to KEEP on them, as they fade out - usually months, but can be weeks or years.

Lynn

Well, that's because I've tried using RW disks, and they don't burn, either, nor can I get them to erase properly.  When I erase them, then try to use them, I get an "illegal disk" error.  So, here's the scoop so far:

1.  Uninstalled EVERYTHING mentioned above, still no luck.  
2.  I had Roxio installed (bundled software that comes with Dell Inspiron laptops) along with i-Tunes and never had a problem, before.
3.  Nero was added later, in hopes that I could burn something with Nero - Wrong.  Nothing will work.
4.  Out of suggestions.  This is a bizarre, bizarre problem.  It is obviously some sort of driver update or Windows update that is creating the problem, as it is pandemic (both drives, and both drives test out fine with my boot test, plus they both can play commercial audio CDs and DVD's), and identical with all burning software (successful burn-blank, unplayable cd).  

Does anyone have any other ideas?  My daughter (and about 10 or 15 other Dell Inspiron owners) are describing the same problem.

200 CD-Rs?  

Good grief, you should've gotten a CD-RW or three to play with - you can erase them and reuse them - just don't store anything you want to KEEP on them, as they fade out - usually months, but can be weeks or years.

Lynn

[ml]

Does anyone have any other ideas? My daughter (and about 10 or 15 other Dell Inspiron owners) are describing the same problem.

Is this a brand new Dell computer?  If so, I'd suggest contacting Dell Tech Support.

If it's an older computer and you haven't installed IE 7 or WMP11, try seeing if there are any 'updates/firmware' for you DVD Burner from Dell on their Website Support.    It's possible that your drive is having trouble 'communicating' with the program or reading the CD and an update will make it work.

[lynn98109]

You haven't said yet if you got rid of IE 7, rolling back to IE 6.  It's caused a lot of problems, not just with Roxio.

(And you can edit out the duplications in your last reply - there are problems with the Forum server, apparently - it's not following thru correctly after a post, among other problems.)

Lynn