[Bantam Pete]

First timer so please go easy. Just bought EMC Suite 9 from PC World and tried excitedly to install, but all I could hear was a loud scratching sound and nothing happening on screen. It sounded like my daughter's hamster was caught inside and was frantically trying to escape! After trying again I decided to give up for fear of damaging my PC and after checking my drive worked ok with another disk I promptly went back to the store particularly as I thought the disk looked scratched.
I asked PC World to see if there was a problem with the disk. A few minutes passed after which I was informed that disk opened ok and that they could not exchange or refund due to it being software etc. Looking and feeling somewhat dejected, a nearby assistant advised me to bring my PC in with the disk and they would see if it was a problem with my driver. I left and on arrival home started to browse the web for solutions and found this forum and perhaps unfortuantely several adverse comments about EMC 9.
I was really looking forward to transferring my old VHS tapes to DVD, but now who knows, especially as apparently I still need to purchase a device capable of connecting from my video scart to PC usb if I ever get to install?
Perhaps some kind soul can help me in simple English on how to easily resolve my problem without destroying what I currently have on my PC, which is a Packard Bell Pentium 4, 3.06 ghz with 512 Ram. Windows XP Media Centre Edition SP2. My drive is NEC DVD RW ND3550A, which appears not to like EMC. Alternatively should I just look to sell on eBay???
HELLLLLLLLLLLLLLLLLLLLP PLEEEEEEEEEEASE

[gi7omy]

PC World are totally wrong in what they said - if the disc is scratched and unreadable they should replace it - if they don't they are in breach of the Sale of Goods Act

No matter what you buy, you are entitled to expect it to work - if it doesn't, then the seller has to replace it - simple as that. If they start getting too bolshie, go to your nearest Citizen's Advice Bureau and tell them what happened.

As for connecting via SCART, you will need a card in the computer with composite video in anmd line in for audio or preferably an S-VHS connector. I have a SCART to S-VHS adaptor here (they can be picked up reasonably cheaply in any electronics shop) - it's like a SCART plug with a switch for video in/out and sockets for both composite video/audio and also S-VHS. I use an Avermedia Freeview TV card that will take the input

As for the adverse comments - well we've been getting those since I came on the forum a long time ago (and that was when ECD6 was just reelased. There is always someone who moans, but there are more copies out there than there are people coming here. Most have managed to get it working and never come here - the ones who do are the few who have had problems.

However, once you get that disc problem sorted and get it installed, come back if you need any advice or help

[myguggi]

Bantam Pete, on Feb 17 2007, 05:49 PM, said:

First timer so please go easy. Just bought EMC Suite 9 from PC World and tried excitedly to install, but all I could hear was a loud scratching sound and nothing happening on screen. It sounded like my daughter's hamster was caught inside and was frantically trying to escape! After trying again I decided to give up for fear of damaging my PC and after checking my drive worked ok with another disk I promptly went back to the store particularly as I thought the disk looked scratched.
I asked PC World to see if there was a problem with the disk. A few minutes passed after which I was informed that disk opened ok and that they could not exchange or refund due to it being software etc. Looking and feeling somewhat dejected, a nearby assistant advised me to bring my PC in with the disk and they would see if it was a problem with my driver. I left and on arrival home started to browse the web for solutions and found this forum and perhaps unfortuantely several adverse comments about EMC 9.
I was really looking forward to transferring my old VHS tapes to DVD, but now who knows, especially as apparently I still need to purchase a device capable of connecting from my video scart to PC usb if I ever get to install?
Perhaps some kind soul can help me in simple English on how to easily resolve my problem without destroying what I currently have on my PC, which is a Packard Bell Pentium 4, 3.06 ghz with 512 Ram. Windows XP Media Centre Edition SP2. My drive is NEC DVD RW ND3550A, which appears not to like EMC. Alternatively should I just look to sell on eBay???
HELLLLLLLLLLLLLLLLLLLLP PLEEEEEEEEEEASE

If you are getting "noises" while trying to install the problem is with the disc or with your CD reader/burner. It has nothing to do with the software. Perhaps you should take the PC in to the be tested. If the disc looks scratched, PC world should replace it!

This post has been edited by myguggi: 17 February 2007 - 03:07 PM

[malatekid]

Bantam Pete, on Feb 17 2007, 05:49 PM, said:

I asked PC World to see if there was a problem with the disk. A few minutes passed after which I was informed that disk opened ok and that they could not exchange or refund due to it being software etc.

They didn't let you see it for yourself that the software actually opens up fine?

My burner (NEC 3520A) is an older model than yours. And it works fine with EMC9 and EMC7.5.

This post has been edited by malatekid: 17 February 2007 - 11:47 PM

[gi7omy]

PC World are like that - that's why I told the OP to contact the CAB. I've had problems with them before and I won't use them even as a last resort

[REDWAGON]

"....and tried excitedly to install, but all I could hear was a loud scratching sound and nothing happening on screen. It sounded like my daughter's hamster was caught inside and was frantically trying to escape!"

"...and after checking my drive worked ok with another disk I promptly went back to the store particularly as I thought the disk looked scratched."


If indeed the program disc WAS scratched, then I am wondering why you even started to install. I would have asked for a refund or at least a replacement for it, thats' for sure.

Frank...

This post has been edited by REDWAGON: 17 February 2007 - 05:58 PM

[gi7omy]

Trying to get a refund from PC World Frank is like trying to get blood out of a stone - I wouldn't deal with them personally (I have had experiences with them, none of which were particularly good - besides which I find them to be on the pricy side for buying stuff from).

The OP should push for a replacement tho - the last time I heard a CD making the noises he mentioned was when I was installing new drivers for a client and the idiot planted himself and someone else in front of the box and I couldn't get to it in time - the CD shattered and wrecked the drive completely.

[Bantam Pete]

Thanks for all your replies. I've not had time to go back to PC World, but today I did go try my disk in a friend's PC, which is similar to mine in age and spec. In fact mine is a little better.
Anyway, suffice to say that the disk eventually allowed me to open and view all the folders, after which I ejected the disk.
Got back home just now to try mine again and same problem. Noise is not as bad, but it sounds like the disk is rotating and nothing happens. If I go to My Computer, the icon eventually changes to Roxio, then nothing except spinning round. I tried right click to open and both options of Autoplay and Open, but again nothing but spinning.
When I do CTRL/ALT/DEL the task manager shows My Computer is not responding.
Is there something I can do please to resolve this cos I'm lost, frustrated, thoroughly p***ed off and would prefer not to have an argument with PC World today as it's been a bad one.
Thanks in anticipation of your never ending knowledge. It's much appreciated.
Cheers
Pete

[gi7omy]

Pete,

If your drive is reading other discs successfully without locking up or making strange noises - bring the thing back to PC World and don't leave without a replacement.

To me it sounds as if the disc is off balance and that's why it's causing problems.

If you have no luck in PC World - contact your nearest CAB and let them deal with it

[Bantam Pete]

Yippee!!!!
Went back to PC World with my PC and EMC 9 as many of you suggested ready for a showdown. Fortunately there were no other customers at the PC Clinic counter and so I was served immediately by an older guy, whom I've seen regularly so I was hoping he would know what he was talking about.
Told him what had happened, so he went with disk in hand to one of his PCs and returned fairly quickly to say the disk was faulty. It was warped and hence the funny sounds. When I looked at it side on it was quite obvious, so there's a lesson for any novices, including the assistant I first saw last week!
Anyway back to the present time. I've successfully installed the first disk and I am starting with questions already that hopefully somebody can assist me with as follows;

1. Do I need to install the Access Premium Content CD at this stage as I'm not looking to do anything with photos just yet?
2. I only bought EMC9 so that I can transfer all my old VHS video tapes to DVD. How do I do this as I can only see copying from a camcorder. I want to copy from a Sharp VHS player model VC-MH713. The VHS has both scart and RF connections. My PC has Win XP SP2 Media Centre Edition with an S-Video connection on the back and an RF for my Media Centre.
3. If it's possible do I need some additional hardware? I have a Scart with Composite leads and a Scart with S-Video.

Thanks in anticipation
Happier Pete

This post has been edited by Bantam Pete: 22 February 2007 - 10:02 AM

[gi7omy]

Glad you got the disc sorted - sometimes with PC World you really need to beat them round the head with faulty goods a few times

Capturing from VHS. I use a SCART <>S-VHS adaptor but I feed that into a cheap and cheerful TV Tuner card (just make sure the one you get has the S-VHS connection as well as the standard 75 ohm co-ax socket), EMC will capture from the tuner, or you can record directly to the hard drive with the tuner software and then import that into EMC. Use the 'aux' on the tuner for video input. It will also record live off air if you ever need that facility using the standard tuner selections.

I got a basic one for £15 locally - dunno what the Dixons' group will charge - normally if I'm ordering a batch of stuff I'd go to www.dabs.com and use them (I leave it until I have a largish order cos it costs an arm and a leg to get stuff shipped here)

[Bantam Pete]

Glad you got the disc sorted - sometimes with PC World you really need to beat them round the head with faulty goods a few times

Capturing from VHS. I use a SCART <>S-VHS adaptor but I feed that into a cheap and cheerful TV Tuner card (just make sure the one you get has the S-VHS connection as well as the standard 75 ohm co-ax socket), EMC will capture from the tuner, or you can record directly to the hard drive with the tuner software and then import that into EMC. Use the 'aux' on the tuner for video input. It will also record live off air if you ever need that facility using the standard tuner selections.

I got a basic one for £15 locally - dunno what the Dixons' group will charge - normally if I'm ordering a batch of stuff I'd go to www.dabs.com and use them (I leave it until I have a largish order cos it costs an arm and a leg to get stuff shipped here)

Sorry to be a bit of a pain, but can you please explain in idiot fashion for my benefit what cables etc I will need for my VHS and PC.
My VHS is a Sharp Model VC-MH713 with RF In an Out connections at the back together with 2 Scart Connectors that say
1. LINE1 IN/OUT SON/VIDEO(L1/I)
2. LINE2 IN/DECODER CANAL PLUS/L2
Also, there are 1 red and 1 white audio out phono connectors at the back and phono connectors on the front that say LINE IN 3. Video/Left and Right Audio.


My PC has Windows Media Centre which I use via an RF connection at the back. Next the RF In is a Video In, which does not take an S-Video cable. Alongside the connection cable that runs to my monitor is an S-Video, but I don't know if this works as I tried my Scart/S-Video cable without success.
That all said I still need simple instructions for how to access my EMC9 to ensure I'm not doing something wrong there. I've been clicking on Cature Video, which then takes me to screen showing;
Video Import
- Transfer Videos From Camcorders
- Impot Video From DVDs
- Capture Video From a Video Capture card.

When I select a device or source to import from the following appeasr in the dropdown
713x BDA Analogue capture

Status shows No signal no matter what channel or options are selected.

PLEASE HELP

PLEASE

Ta
Desperate Pete

[gi7omy]

OK - the two connections

1. LINE1 IN/OUT SON/VIDEO(L1/I)
2. LINE2 IN/DECODER CANAL PLUS/L2

Canal Plus is a scrambled French channel so 2 is for the decoder for that (on a side note, when that started, everybody from the Professors at the Sorbonne down spent time hacking it)

As I said, what I use myself is a cheap TV card in the computer - one that has the S-VHS connection and that's what I use for input from a VCR.

You should be able to pick one up for round 15 quid or so

[Bantam Pete]

Thanks.

I've just bought a scart lead which has an S-VHS connector and a red and black phonos.
I've also seen the following on eBay. Is this the one I need please?

PC PCI TV Television Tuner Card + rem wintv TVOUT from XS Accessories

Please advise before I buy.
Ta
Pete

[gi7omy]

So long as it has a S-VHS connection it would work but make sure it has that