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Easy DVD Copy2 crashes every startup

#1 User is offline   mics2fbodies 

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Posted 19 February 2007 - 11:42 AM

I just purchased this product and I'm running XP with a AMD sempron process. 512MB mem. I have uninstalled and reinstalled this program three times and every time I start it I get a blue screen (MACHINE_CHECK_EXCEPTION) 0X0000009C (0X00000004,0X805445FF0,0XB2000000,0X00070F0F)
I've tried the memory suggestions in the bios this screen suggests (disable cache and shadowing to no avail.) No other burning software is installed. I've tried running with most everything else closed -no go
??????????????????????????????????????????
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#2 User is offline   lynn98109 

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Posted 19 February 2007 - 12:17 PM

You didn't give your processor speed, or the amount of Hard Drive space available - how fast, and how much? Also, the details on your Video Card.

System requirements:
http://www.roxio.com/enu/products/dvdcopy/...quirements.html

Lynn
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#3 User is online   sknis 

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Posted 19 February 2007 - 01:13 PM

View Postmics2fbodies, on Feb 19 2007, 01:42 PM, said:

I just purchased this product and I'm running XP with a AMD sempron process. 512MB mem. I have uninstalled and reinstalled this program three times and every time I start it I get a blue screen (MACHINE_CHECK_EXCEPTION) 0X0000009C (0X00000004,0X805445FF0,0XB2000000,0X00070F0F)
I've tried the memory suggestions in the bios this screen suggests (disable cache and shadowing to no avail.) No other burning software is installed. I've tried running with most everything else closed -no go
??????????????????????????????????????????


What are you trying to copy? Almost all commercial discs have DRM protection and this program will not break that protection.
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#4 User is offline   mics2fbodies 

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Posted 19 February 2007 - 04:53 PM

View Postsknis, on Feb 19 2007, 01:13 PM, said:

What are you trying to copy? Almost all commercial discs have DRM protection and this program will not break that protection.


I can't even get to that point. I double click on the shortcut, the program comes up for a few seconds then goes to formentioned screen. This is a two month old machine running at 1.8 with a Geforce 6600 video card. No problems with anything until I loaded this software.

This post has been edited by mics2fbodies: 19 February 2007 - 04:59 PM

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#5 User is offline   gi7omy 

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Posted 19 February 2007 - 06:45 PM

Are you using Internet Explorer 7 or Media Player 11? If so, try removing them and see if the program will work

I can't be too certain about DVD Copy as it isn't part of the EMC suite (well it's not listed as such in any of the modules) but IE7 could be a culprit here (it is in other Roxio apps)
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#6 User is offline   mics2fbodies 

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Posted 19 February 2007 - 08:07 PM

View Postgi7omy, on Feb 19 2007, 06:45 PM, said:

Are you using Internet Explorer 7 or Media Player 11? If so, try removing them and see if the program will work

I can't be too certain about DVD Copy as it isn't part of the EMC suite (well it's not listed as such in any of the modules) but IE7 could be a culprit here (it is in other Roxio apps)


Thanks we'll give it a go.
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