7 replies to this topic

[cga]

I have just installed a Canon MP600 multfunction printer on my system. I can print from every app on the system including Roxio Photo print without any problems except Label Creator. When I access the print screen the "OK" button for printing is grayed out. I am selecting commerical paper and Memorex disc labels for the media, and the printer is defaulted to plain paper. Before this printer was installed I was using a Canon i850 without any problems. I have verified that the latest printer drivers are installed and of course there are no updates for EMC9. Any ideas? Thanks.

[james_hardin]

Contact Canon!

Programs don't write their output to a specific printer. They just pass along a standardized output to the printer object and the printer is controlled via the driver.

[cga]

james_hardin, on Feb 20 2007, 02:20 AM, said:

Contact Canon!

Programs don't write their output to a specific printer. They just pass along a standardized output to the printer object and the printer is controlled via the driver.

Thanks for the info. I have sent a request to Canon. After my post I was able to print a test page from Label Creator but still could not print the label. I can however print the labels from my laptop over a home network through the desktop pc (that I am having problems with) to the Canon printer. Could it sitll be a driver problem with the desktop pc?

[gi7omy]

Check the older printer is not still listed as available in Control Panel, Printers

Sometimes the thing does get mixed up and thinks the wrong printer is selected and thinks it's offline

[cga]

gi7omy, on Feb 20 2007, 06:55 AM, said:

Check the older printer is not still listed as available in Control Panel, Printers

Sometimes the thing does get mixed up and thinks the wrong printer is selected and thinks it's offline

Good point. however I would have thought that the other Roxio functions would also try to access the old printer. I will check it later today.

[jeanrosenfeld]

In Label creator, print screen, in the top drop down box is the correct printer selected? You can also click properties to check the printer's settings are OOK.

[cga]

jeanrosenfeld, on Feb 20 2007, 02:48 PM, said:

In Label creator, print screen, in the top drop down box is the correct printer selected? You can also click properties to check the printer's settings are OOK.

All the printer settings are correct on the desktop. The old Canon i850 printer was completely removed and in Label Creator there is only the option for the new MP600 printer. I performed a repair function with the Roxio CD and attempted to remove/reinstall Label Creator (which cannot be done w/o removing the whole program). I also removed and reinstalled the printer drivers and software. After spending 2 hrs with Canon tech support, I determined that the problem must be with Roxio since I can print the label file from a laptop on the home network via the desktop pc in question. On the laptop, you can see the file being sent to the printer queue; on the desktop Roxio appears to send the file out but it never gets to the printer queue.
My next step would be to reload Roxio and therefore rebuild all of the settings/preferences. Instead I decided to download the free Memorex labeling software- I think that it will be easier to use and hopefully more stable than Label Creator.

[gi7omy]

I have to admit that has me baffled - as James pointed oput earlier, EMC doesn't have any printer drivers itself - it just sends the data stream to the print queue and the printer is supposed to pick it up from there.

Why it's vanishing in a puff of blue smoke between the program output and the printer is a total mystery to me.

I do btw have a similar problem on my Linux box - everything works except the actual printing - the queue starts, ends - ink levels get reported (just no squiggles on the paper)

Maybe someday I'll figure THAT one out