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Cannot open EMC9 Get unknown error message when trying to launch EMC9

#1 User is offline   jquinlan 

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Posted 26 February 2007 - 12:57 PM

After having mutiple problems with EMC9 I unistalled it and caused more problems (cd-rom and DVD drives quit working) Got that fixed and installed EMC9 again. Now I cannot open EMC9. The logo comes up on the screen then an error message says "could not complete last command because unkown error." I tried RoxAnn and the only thing I came up with there is the software may have to be activated. I am unable to do this because I cannot get the program open to get the 25 digit activation code. I can go to start-all progams and open the indivigual programs in EMC9 like disc copy and MyBackup. I have tried to use the repair option in add/remove program 3 times to no avail. I have Windows XP home edition. Can anyone give me a clue.
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#2 User is offline   tbrewst 

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Posted 26 February 2007 - 01:46 PM

Sounds like maybe the Home app is corrupted.I would have hoped that the repair would have fixed that but I guess not.
One more time uninstall EMC9.After that try running a registry cleaner.Once you finish that run Roxizap,you can get it here After running Roxizap run your registry cleaner once more.
Hopefully that will remove all traces of EMC9.If you have any other Roxio or Sonic apps on your machine you will have to reinstall them after running Roxizap.
Once you've done all that try reinstalling once more.If you still have trouble let us know.

This post has been edited by tbrewst: 26 February 2007 - 01:47 PM

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#3 User is offline   jquinlan 

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Posted 26 February 2007 - 04:17 PM

QUOTE (tbrewst @ Feb 26 2007, 01:46 PM) <{POST_SNAPBACK}>
Sounds like maybe the Home app is corrupted.I would have hoped that the repair would have fixed that but I guess not.
One more time uninstall EMC9.After that try running a registry cleaner.Once you finish that run Roxizap,you can get it here After running Roxizap run your registry cleaner once more.
Hopefully that will remove all traces of EMC9.If you have any other Roxio or Sonic apps on your machine you will have to reinstall them after running Roxizap.
Once you've done all that try reinstalling once more.If you still have trouble let us know.


angry.gif Thanks for the reply. I tried everything you suggested but ended up with the same results. I can use the different features if I open them from "All Programs." I copied a disc and that worked ok. I guess I can give Roxio a call and see if they know why it won't open.
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#4 User is offline   tbrewst 

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Posted 26 February 2007 - 08:02 PM

Another thing could be have you installed IE7 or WMP11?Others have reported troubles after installing one or the other or both.If you have installed one of them you might try rolling back to the previous versions.
"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."




Terry

AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS
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#5 User is offline   jquinlan 

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Posted 26 February 2007 - 08:51 PM

QUOTE (tbrewst @ Feb 26 2007, 08:02 PM) <{POST_SNAPBACK}>
Another thing could be have you installed IE7 or WMP11?Others have reported troubles after installing one or the other or both.If you have installed one of them you might try rolling back to the previous versions.

I tried installing WMP 11 but it would not install. But I did install IE7 and maybe that is the culprit. Will try to go back to 6 tommorrow. Thanks.
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#6 User is offline   tbrewst 

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Posted 27 February 2007 - 06:45 AM

Let us know if it works or you're still having trouble.
"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."




Terry

AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS
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#7 User is offline   jquinlan 

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Posted 27 February 2007 - 03:02 PM

QUOTE (tbrewst @ Feb 27 2007, 06:45 AM) <{POST_SNAPBACK}>
Let us know if it works or you're still having trouble.


biggrin.gif Hurrah. I rolled back IE7 and WMP11 and now my Roxio works. I am not sure which one was the bad guy but I am a happy camper now. I did lose Outlook Express but that is no problem. Thank you for your help.
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#8 User is offline   gi7omy 

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Posted 27 February 2007 - 03:08 PM

I think you can restore Outlook Express by right clicking on Start and going to properties, customize - there is a tick box for 'Show on Start Menu' and you should be able to add OE there
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