[Jae]

I have purchase a new HP notebook with Vista, Roxio, Office 2007 Student Edition, all pre-installed.

Roxio operated fine until I installed Office 2007 Enterprise Edtion, purchased through my school. I get an error message, "Roxio has stopped working." However, the problem goes away if I uninstall Office 2007 Enterprise Edition.

Can anyone help?

[gi7omy]

If they were pre-installed, you'd need to contact HP on that (OEM versions are supported by the makers). At a guess there's something in the Enterprise Edition of Office that is causing the problem, as the student edition seems fine

[Jae]

If they were pre-installed, you'd need to contact HP on that (OEM versions are supported by the makers). At a guess there's something in the Enterprise Edition of Office that is causing the problem, as the student edition seems fine

Thank you for your input.

[iNexxFear]

If they were pre-installed, you'd need to contact HP on that (OEM versions are supported by the makers). At a guess there's something in the Enterprise Edition of Office that is causing the problem, as the student edition seems fine

As a general note I run office Ultimate on my computer and do not experience any issues with Vista and EMC9. I doubt its a conflict with the apps, but more vendor related.

[RamonaCV]

I just installed Office 2007 Pro and now Roxio doesn't work -- keeps trying to reinstall itself. any fix for this known?

[ogdens]

I just installed Office 2007 Pro and now Roxio doesn't work -- keeps trying to reinstall itself. any fix for this known?

Re-read post # 2.

[RamonaCV]

Re-read post # 2.

I don't have Enterprise version -- I have regular Office 2007 Professional. I sent an e-mail request in for support from Microsoft. They tell me to contact Roxio. So that will be my next step. It's something to do with Office 2007 though, I'm pretty sure. I had Office XP for years. A friend did me an unrequested "favor" and upgraded my Office XP Pro to a pirated Office 2007 Enterprise. When I found out it was pirated, I uninstalled all of it (I don't play the pirate game), bought the bonafide genuine Office 2007 Professional, installed it, activated it, and had it verified by Microsoft. That's when the problem with Roxio occurred. Roxio had no problem with the bootlegged Enterprise Office 2007, but does have a problem now. So it seems to me it must have something to do with Microsoft's WGA or activation process as that's the only variable in this equation. But Microsoft is telling me it's Roxio's problem (the third party) and they can't help me. So when I have some more time, I'll try to troubleshoot further, because as of now my Roxio EMC9 is completely unusable. This board has been consistently more helpful than Roxio phone support so I was hoping this had come up before and someone had a quick fix. My first step will be to uninstall and reinstall EMC9 and see what happens. I'll let you all know if I learn anything.

[gi7omy]

Something is nagging in my memory about a previous version of EMC and Office. Something in the Office install corrupted and caused EMC to fail - the cure was to uninstall and re-install Office.

Whether or not that's the same problem I can't say but it could be worth a try - uninstall Office and run the MS Installer Cleanup Utility to remove Office, reinstall it and see what happens

[grandpabruce]

Something is nagging in my memory about a previous version of EMC and Office. Something in the Office install corrupted and caused EMC to fail - the cure was to uninstall and re-install Office.

Whether or not that's the same problem I can't say but it could be worth a try - uninstall Office and run the MS Installer Cleanup Utility to remove Office, reinstall it and see what happens

I think it had something to do with the DAO error. I am not sure, though. It was in the EMC 7 version.

[gi7omy]

That could be it Bruce - just that long back I wasn't sure - but it could be worth a shot doing the uninstall and re-install of Office

[grandpabruce]

That could be it Bruce - just that long back I wasn't sure - but it could be worth a shot doing the uninstall and re-install of Office

I remember in EMC 7, one of the solutions was to uninstall both Microsoft Office and EMC 7, then reinstall, but I don't remember what order.

[gi7omy]

I'll guarantee you - whichever way round I suggest, it will be the wrong one

[grandpabruce]

I'll guarantee you - whichever way round I suggest, it will be the wrong one

Well, then you tell me which should be installed first, I will suggest the other way around, and I will be right.