7 replies to this topic

[gstang]

Anyone that can help me solve this will be a hero in my book.  Rather than re-do the explanation of the problem I will paste my description below as I explained it to Dell support which couldnt/wouldnt help.

   When I purchased the
computer I specified that I wanted the ability
to edit video and create DVD's.  The computer came with the Roxio
Videowave Movie Creator installed.  A  Dell "dazzle" was also included.  
In
the beginning I was able to edit and create videos and burn DVD's and
everything worked perfect.  Somewhere along the line my computer was
infested with spyware or something and the computer would barely run.  
I
finally ended up reformatting the entire hard drive and reinstalling
all
the back up disks that Dell had provided.  Unfortunately, after
reinstalling I could not get the Roxio Videowave Movie Creator program
to
function.  At that point I began talking to the Dell support group and
trying everything that they suggested.  Finally it was suggested by
Dell
support that possibly the Roxio back up disks were part of the problem
so
they decided to send me two new Roxio Videowave disks to try.  I then
tried these two disks but unfortuantely had and still have the
same results.  I became so frustrated that I stopped trying to fix it
and now here I am starting over.  
  
  I think the problem must lie somewhere with the link to the video
capture option.  If I try to open the Roxio Videowave program the
following text window appears. "Videowave Movie Creator cannot run,
because
some required files are missing. Please re-install Videowave Movie
Creator."  Back when I was talking to Dell support I had uninstalled
and
reinstalled the sotware atleast 4 times with the same result.  Having
the
same negative result is what prompted them to send me the new disks but
the same thing continues to happen.  
  
  My computer came with Sonic MyDVD program but this program also will
not work.  If I hook up my 8mm camera to the Dell "dazzle" and try to
capture video to the computer the following text window appears.
"Cannot
connect to the selected video device. Make sure that the device is
connected properly and that no other capture applications are running"  
  I can see the window on the monitor that shows the video that I am
trying to capture but the program will not capture the video.  This
tells
me that the dazzle is sending the video signal to the computer but for
whatever reason it will not allow the program to capture it.
  
  If I try to use the Window Movie Maker the same thing happens.  I can
see the video playing on the monitor in the program but if I click the
capture button it will not capture the video.  A text window appears
that says "The specified video device is not responding, verify that
the
device is connected properly and turned on, and then try capturing
again".
  
  I have become so frustrated that I consider buying a newer version of
Roxio but am afraid that I will still face the same issues of not being
able to capture video.  Any help you or your team can provide would be
GREATLY appreciated!

[ml]

You've been moved to the Legacy.... Movie Creator forum.

I don't think upgrading will solve your problem because you cannot capture with Windows Movie Maker OR Roxio's Movie Creator.

Do you have either Internet Explorer 7 or Windows Media Player 11 on your computer?  Either one 'breaks' versions before EMC 9.   You need to uninstall IE 7 and perhaps WMP11.

There are a lot of things that can cause this problem.   Make certain that you've visited the Dell support site and downloaded any 'updates' for your computer.   Make certain to look for updates for your video card and capture card.

If that doesn't work, try uninstalling Movie Creator, then run the program RoxioZap to get rid of all parts of MC http://tools.roxio.com/support/tools/roxizap.exe   and reinstall.

Please let us know what happens.

[gstang]

You've been moved to the Legacy.... Movie Creator forum.

I don't think upgrading will solve your problem because you cannot capture with Windows Movie Maker OR Roxio's Movie Creator.

Do you have either Internet Explorer 7 or Windows Media Player 11 on your computer?  Either one 'breaks' versions before EMC 9.   You need to uninstall IE 7 and perhaps WMP11.

There are a lot of things that can cause this problem.   Make certain that you've visited the Dell support site and downloaded any 'updates' for your computer.   Make certain to look for updates for your video card and capture card.

If that doesn't work, try uninstalling Movie Creator, then run the program RoxioZap to get rid of all parts of MC http://tools.roxio.com/support/tools/roxizap.exe   and reinstall.

Please let us know what happens.

This will sound really silly but how do I tell what versions of Internet Explorer and Windows Media Player are currently on my computer?

Also Thanks for the fast response earlier.

Edited by gstang, 27 February 2007 - 08:20 PM.

[ml]

......how do I tell what versions of Internet Explorer and Windows Media Player are currently on my computer?

Open the programs and go to Help\ About.  The version number will be listed there for both programs.   If you have the Windows Automatic Update On, IE 7 is downloaded as a 'critical update'    It causes problems for a lot of programs and Windows has the instructions on how to uninstall IE 7 on their website.

[gstang]

This will sound really silly but how do I tell what versions of Internet Explorer and Windows Media Player are currently on my computer?

Also Thanks for the fast response earlier.

Hey ML thanks for the help..........It finally works after using YOUR advice!!  You just made my week!!  
thanks so much for the help!!

[ml]

Hey ML thanks for the help..........It finally works after using YOUR advice!! You just made my week!!
thanks so much for the help!!

You're welcome.  Glad it worked.

You might want to go back to that Dell board and tell them NOT to upgrade to IE 7 or WMP11.

Also, you might want to set your Windows Automatic Update to 'notify' but not download updates without your permission.   They keep trying to send me IE 7 in different updates.

[Ashtonian]

What is a Dell Dazzle?

[ml]

What is a Dell Dazzle?

A 'Dazzle' is an external USB video capture device.    The 'Dell Dazzle' is sold by Dell and was included with many of their computers.

This is what it looks like: http://www.pinnaclesys.com/PublicSite/us/P...ideo+Creator+90

Edited by ml, 23 April 2007 - 04:11 PM.