17 replies to this topic

[erinv]

Everytime I add a transition in Video Wave 9 the program crashes.  I running the program with Window XP on a Dell 9200 (purchased in Nov.)  with a NVIDIA GeoForce 7900 GS graphics card.  We have tried updating drivers, and every other trick we can think of.  Any help/suggestions will be greatly appreciated  

[Larry]

Everytime I add a transition in Video Wave 9 the program crashes.  I running the program with Window XP on a Dell 9200 (purchased in Nov.)  with a NVIDIA GeoForce 7900 GS graphics card.  We have tried updating drivers, and every other trick we can think of.  Any help/suggestions will be greatly appreciated  

What do the errors state when it crashes?

Did you update your video drivers correctly per Nvidia's instructions? Uninstall current, reboot (so WIN OS default ones are being used), install new one, reboot.

Did you update Directx9?

[schreyer]

I am able to replicate the crash by doing the following.  Select the specific panel before the transition that you want to add.  Do not select the transition itself.  Then select add transition it will crash it every time.

[Larry]

I am able to replicate the crash by doing the following.  Select the specific panel before the transition that you want to add.  Do not select the transition itself.  Then select add transition it will crash it every time.

erinv never came back to answer the questions or provide any more info. You have provided nothing either beside "me too". Same question apply, answer them, and list your system specs, and maybe one of your fellow users here can help you out.

[grandpabruce]

I am able to replicate the crash by doing the following.  Select the specific panel before the transition that you want to add.  Do not select the transition itself.  Then select add transition it will crash it every time.

I can't replicate your crash.

[kdeslaur]

I can't replicate your crash.

But I can. It's for real, and it's darn annoying. Looks like others are seeing this or derivatives behaviour as well if you search around.

And the worst part? This was working fine and "just up and quit working."

I also tried starting it up from Program Files, no joy.

I'm running Vista Premium Home as a factory HP load on a DV-9235NR, which comes with Sonic's stuff to burn CDs/DVDs, upgraded to EMC 9.

1. Start VideoWave 9 (your choice of from the main panel or from c:\Program Files\...
1b. Open an existing file which is relatively complex (this one is about 20 minutes)
2. Select a panel (I select the 2nd)
3. In the Add Content tool frame, select Add Transition
4. Click "Barbed wire" and <OK>
5. When prompted, select the default "Add/Replace transition before current panel" and click <OK>
6. Windows reports that "VideoWave has stopped working" and then kindly informs me it will let me know when the problem is resolved, however does not offer to send my error to anyone. Nice.

Even worse, the error doesn't show up in Windows Error Reporting list, so that suggests no error was generated or sent. Hey, I thought EMC 9 was Vista compatible?

Eric D

Edited by kdeslaur, 20 May 2007 - 11:10 PM.

[grandpabruce]

But I can. It's for real, and it's darn annoying. Looks like others are seeing this or derivatives behaviour as well if you search around.

And the worst part? This was working fine and "just up and quit working."

I also tried starting it up from Program Files, no joy.

I'm running Vista Premium Home as a factory HP load on a DV-9235NR, which comes with Sonic's stuff to burn CDs/DVDs, upgraded to EMC 9.

1. Start VideoWave 9 (your choice of from the main panel or from c:\Program Files\...
1b. Open an existing file which is relatively complex (this one is about 20 minutes)
2. Select a panel (I select the 2nd)
3. In the Add Content tool frame, select Add Transition
4. Click "Barbed wire" and <OK>
5. When prompted, select the default "Add/Replace transition before current panel" and click <OK>
6. Windows reports that "VideoWave has stopped working" and then kindly informs me it will let me know when the problem is resolved, however does not offer to send my error to anyone. Nice.

Even worse, the error doesn't show up in Windows Error Reporting list, so that suggests no error was generated or sent. Hey, I thought EMC 9 was Vista compatible?

Eric D

I can't replicate yours, either.  I tried several times.

[kdeslaur]

I can't replicate yours, either.  I tried several times.

<Wry grin> Lucky you.  

Sigh.

[grandpabruce]

<Wry grin> Lucky you.  

Sigh.

I guess I am.  I just followed your steps 1-6 to see if I would get the error.  I didn't.

[cdanteek]

I'm running Vista Premium Home as a factory HP load on a DV-9235NR, which comes with Sonic's stuff to burn CDs/DVDs, upgraded to EMC 9.

Windows XP Home Edition w/All patches Including SP2.

I can't replicate your crash.

On XP or Vista?

cd

[grandpabruce]

On XP or Vista?

cd

It's in my sig, but you already know it's XP.

[kdeslaur]

It's in my sig, but you already know it's XP.

H-E-double-hockey-sticks, *I* can't repro it on XP SP2. Unfortunately, that machine is slow and HP doesn't support XP on this machine. I know, I cried for them to follow Dell and start supporting it. I even offered to PAY them for a license, I'm so desperate!

Support suggested it was my hardware acceleration. So I turned it off (Not a simple checkbox with NVidia,  I assure you). No joy.

Eric D

[Tuxman]

I too have the same crashes.  I have tried on 3 different computers, all with XP Pro.  All have updated drivers which is the only suggestion Roxio has.  The software HAS REAL ISSUES!

[kdeslaur]

The TS guy I spoke with suggested turning off video hardware acceleration. I asked for a KB on it and he said they didn't have one.

That made me go: Hmmmm... Ya know, when I did phone support, KBs were a must-deliver as part of my job.  For knowledge transfer and all that...

You could try it, he seemed very sure.

When that didn't work, he was also very sure updated video drivers would solve it. Except, according to HP site, I have the most current set for my machine.

Does it work in Safe Mode? That'll tell you something. A lot, really.

If you're really bored, set a Restore point and change your video card driver to the generic default one (resolution will be lousy).

This will let you know if it's a driver issue.

I wasn't that bored, I have two other issues I'm struggling with EMC on.

Edited by kdeslaur, 21 May 2007 - 11:13 AM.

[gi7omy]

For the video drivers, I'd suggest you go to the card maker's site and get them there - they are always more up to date than the OEM ones (and a LOT more up to date than the MS ones)

[Nerus]

For the video drivers, I'd suggest you go to the card maker's site and get them there - they are always more up to date than the OEM ones (and a LOT more up to date than the MS ones)

Not a bad idea.
However, the majority of the time, software/driver providers when supplying to customers such as HP or Dell, usually have a certain build that will only work on the OEM's systems.  
Using generic drivers from the driver providers might give you an incompatible message and whatnot.  

Just a warning.

[kdeslaur]

I have to second that.

Trying to track down problems (when we had source code and a lab), we'd change drivers on the big 4 machines, using the device mfgr's site for the latest, sometimes with results we didn't expect (or want).

It's real funny when all you need to do is reghost the machine, or delete and restarted the VM. It's not funny when you have to restore your machine at home from backups. We all have full backups, right? (doesn't raise hand)  

It can work, but set a restore point, and make sure you have the original driver handy to reinstall.

Eric D

[Mark Holliday]

I don't know if this well help with this issue but take a look at my reply to another thread about problems with splitting etc in Videowave 9...

http://forums.support.roxio.com/index.php?...st&p=120910