3 replies to this topic

[rav1]

Bought this product and installed (several times )on a new Toshiba Satellite Laptop.  First, couldn't get it to recognize a recorder.  Attemped to update the Firmware per Roxio Support which didn't work and finally did the DriveFix_EZ to get the recorder recognized.  Started the burn and got the following error every time I tried at the 11th track out of 14 - Roxio Easy CD Creater has encountered a problem and needs to close. My CD's are recorded up to track 10 and then although tracks 11-14 show up there is no music just blank. I am not able to go back and delete and reuse these CDs resulting in many "coasters". Roxio support no longer responding to my help requests.  What shall I do now?

[Beerman]

Bought this product and installed (several times )on a new Toshiba Satellite Laptop.  First, couldn't get it to recognize a recorder.  Attemped to update the Firmware per Roxio Support which didn't work and finally did the DriveFix_EZ to get the recorder recognized.  Started the burn and got the following error every time I tried at the 11th track out of 14 - Roxio Easy CD Creater has encountered a problem and needs to close. My CD's are recorded up to track 10 and then although tracks 11-14 show up there is no music just blank. I am not able to go back and delete and reuse these CDs resulting in many "coasters". Roxio support no longer responding to my help requests.  What shall I do now?

Did your new laptop come with IE7 installed?  That's a problem with v7 and many are also having problems with Windows Media Player 11.  If so, remove them and see if that helps.

[lynn98109]

First, get a couple CD-RWs, so you can play around without ruining CD-Rs.  Just don't ever use CD-RW to keep anything long-term because the data will fade to blank over time.

Second, a CD-R or CD-RW is NOT a "great-big floppy-disc".  Once the CD-R has had the dye "cooked" by the laser, or the CD-RW has had the aluminum alloy melted and recrystalized, it doesn't undo.  If you "delete" a file, you merely delete it form the TOC [Table of Contents] so you can't FIND it.  The only exception is you can erase the ENTIRE CD-RW, and reuse it.

Third, you've given us absolutely no info on where the files came from, or your computer specs.

You haven't indicated if you began be defragging the computer, rebooting, and turning off anything not needed (screen saver, AV and FW, internet connection, etc).

You seem to have one and only one idea of what order you want the tracks in - but it would give a lot of info if you switched the order - if file #11 is number 1, does it still have problems?  If file #1 is #11, does it start having problems?

We can make educated guesses, but some basic information is needed if those guesses are to be worth anything.

Lynn

[d_deweywright]

You seem to have one and only one idea of what order you want the tracks in - but it would give a lot of info if you switched the order - if file #11 is number 1, does it still have problems?  If file #1 is #11, does it start having problems?

We can make educated guesses, but some basic information is needed if those guesses are to be worth anything.

Lynn

I think Lynn is on the most likely "track" here.  What happens if you try deleting the offending track, #10.  Does everything work okay then?  Or if you move it in the sequence, does the problem stay with that particular track, or stay as a problem with the new 10th track?

Also, what type of tracks are you using as your source, .WAV files, .MP3, or .WMA files?  If you're using one of the compressed file types (.MP3 or .WMA) then it could be an encoding problem in the file itself.  If you're using .WMA files, is there any chance that this file was purchased, and this file has DRM (Digital Rights Management) embedded in it, which will cause problems too.  

Definitely get a CD-RW disc to experiment with here so you can erase and reuse as we narrow down the possibilities.  And let us know what you find out!