9 replies to this topic

[sick]

I have a problem with the whole software, i have not been able to create a dvd, with been my choice--you so called help Roxanne, is a joke, I purchased Mad dog rerecorded and had some problem with 7, now I cant get my money back for your joke of software, I can even sell on ebay, that tells me no one wants to deal with headache's your software  causes--my computer meets all meet all your requirement from you getting started guide, so it is a software that causing me frustration, i could have had my dvds send to a professional to have them done with all the time i have had spinning my wheels, also ROXANNE another joke, not a bit of help. I went to bestbuy last night, they pulled up Pinnicale, it was by far user friendly with than your product  and did not have the problems that i read on your forums, witch again seem to be ran by individuals and not your company.

I will expect an call or answer by tom marrow on this subject or i will do everything to get it out to everyone i  have never had problem with any other products, this is the first that makes it so hard to et help, plus cost .50 cents, some loyalty you are trying to built, you must make more money from phone calls than selling this worthless product my # is ***-***-****

I know the person that gets this email has nothing to do with building of the product and you will be doing your job as a customer service agent, so i will not be upset with and if you can get me up and running, will have no problem of eating my words, but please follow up.

Thank You


Rodney Conyers


Rodney Conyers

    

Edited by Larry, 09 March 2007 - 05:09 AM.

[gi7omy]

Now you have finished your rant, maybe you would like to say just what your problem actually is and then maybe someone can help.

If you got the software from Maddog with a drive btw, you didn't get the full package - just an OEM version that is supported by Maddog and you should contact them for support

[grandpabruce]

And, it is quite possible that you will get some phone calls, when you post your phone number in a public forum.

[Larry]

I have a problem with the whole software, i have not been able to create a dvd, with been my choice--you so called help Roxanne, is a joke, I purchased Mad dog rerecorded and had some problem with 7, now I cant get my money back for your joke of software, I can even sell on ebay, that tells me no one wants to deal with headache's your software  causes--my computer meets all meet all your requirement from you getting started guide, so it is a software that causing me frustration, i could have had my dvds send to a professional to have them done with all the time i have had spinning my wheels, also ROXANNE another joke, not a bit of help. I went to bestbuy last night, they pulled up Pinnicale, it was by far user friendly with than your product  and did not have the problems that i read on your forums, witch again seem to be ran by individuals and not your company.

I will expect an call or answer by tom marrow on this subject or i will do everything to get it out to everyone i  have never had problem with any other products, this is the first that makes it so hard to et help, plus cost .50 cents, some loyalty you are trying to built, you must make more money from phone calls than selling this worthless product my # is ***-***-****

I know the person that gets this email has nothing to do with building of the product and you will be doing your job as a customer service agent, so i will not be upset with and if you can get me up and running, will have no problem of eating my words, but please follow up.

Thank You


Rodney Conyers


Rodney Conyers

    

This is a User Forum, Not email, Not Roxio, Not tech support.
If you want to contact Roxio, use their contact Page.

[FwFdfireman]

This is a User Forum, Not email, Not Roxio, Not tech support.
If you want to contact Roxio, use their contact Page.

Geeeeeezzzzzzzzzzzzzzzz! If you want help from this "USER" forum, post your problem you are having.

If you want Roxio Support as you bought Roxio's EMC9, read your manual and contact the right people BEFORE you start your diatribe.

If it's a LE version from your hardware vendor, contact them.

Rants in this PULIC FORUM get nothing.  

[Michael1054]

Who is Tom Marrow?[size=5]

I have a problem with the whole software, i have not been able to create a dvd, with been my choice--you so called help Roxanne, is a joke, I purchased Mad dog rerecorded and had some problem with 7, now I cant get my money back for your joke of software, I can even sell on ebay, that tells me no one wants to deal with headache's your software  causes--my computer meets all meet all your requirement from you getting started guide, so it is a software that causing me frustration, i could have had my dvds send to a professional to have them done with all the time i have had spinning my wheels, also ROXANNE another joke, not a bit of help. I went to bestbuy last night, they pulled up Pinnicale, it was by far user friendly with than your product  and did not have the problems that i read on your forums, witch again seem to be ran by individuals and not your company.

I will expect an call or answer by tom marrow on this subject or i will do everything to get it out to everyone i  have never had problem with any other products, this is the first that makes it so hard to et help, plus cost .50 cents, some loyalty you are trying to built, you must make more money from phone calls than selling this worthless product my # is ***-***-****

I know the person that gets this email has nothing to do with building of the product and you will be doing your job as a customer service agent, so i will not be upset with and if you can get me up and running, will have no problem of eating my words, but please follow up.

Thank You
Rodney Conyers
Rodney Conyers

    

[gi7omy]

Michael - we already READ that rant - so why re-post it?

[grandpabruce]

Michael - we already READ that rant - so why re-post it?

I don't think that the "hit and run" OP is coming back.

Edited by grandpabruce, 11 March 2007 - 01:15 PM.

[Michael1054]

Michael - we already READ that rant - so why re-post it?

I apologize! I didn't know the whole preceding post would display again. Many Internet forums operate in unpredictable ways.

I am concerned that after purchasing Easy Media Creator 9 suite before VISTA was released appears to have been a terrible mistake on my part. The NEW EMC9 is VISTA compatible, but for reasons not explained anywhere ROXIO has not released drivers to support their products on VISTA. This is most annoying and discouraging. The product is fine, but it is worthless to me with VISTA and I am very angry to think I may be expected to purchase a new copy of the same stupid program simply because ROXIO will not release the appropriate drivers for VISTA.

[Larry]

I apologize! I didn't know the whole preceding post would display again. Many Internet forums operate in unpredictable ways.

I am concerned that after purchasing Easy Media Creator 9 suite before VISTA was released appears to have been a terrible mistake on my part. The NEW EMC9 is VISTA compatible, but for reasons not explained anywhere ROXIO has not released drivers to support their products on VISTA. This is most annoying and discouraging. The product is fine, but it is worthless to me with VISTA and I am very angry to think I may be expected to purchase a new copy of the same stupid program simply because ROXIO will not release the appropriate drivers for VISTA.

What drivers are you refering to? The DLA issue? If so, that was a MS "clerical error" they made in a zero day Hotfix that caused that issue, not Roxio.

From what I've read, most of teh regulars here who have tried 9 on Vista have had no problems other than the DLA one.