28 replies to this topic

[bibooo]

I have tried to install DVDit 6.2 (part of my Avid package) numerous times but keep getting this error message:

'Setup has determined that your configuration does not support any of the included products'

I have updated the latest drivers for my graphics card, Quicktime, Windows Media Player, Direct X, Internet Explorer, disabled my second DVD drive, downloaded vxblock.dll and replaced my existing file, my monitor is running at 1024x768 32 bit colour. None of these have solved the problem, I still get the same error message. I have also uninstalled many different programs which could cause a conflict with it, but still no luck.

My system is:

XP Home Service Pack 2
Pentium 4 -  3.4 Ghz
1 Gig Ram
160 Gig Hard Drive x 2
Graphics Card : Radeon X700 256mb ram
Windows Media Player 11.0.5721.5145
Quicktime 7.1.5
Direct X 9.0c latest update

Does anyone know how to install this on my PC as it clearly meets all the requirements and should have no issues installing. I have checked all help pages and can find no one with the same issue or a solution.

Many thanks in advance,

bibooo

[Kevin J]

Do you have the appropriate Avid hardware and software connected? It's possible the installer is looking for some Avid component.

If you're trying to install from a disc try copying the installer to your hard drive and executing from there. Also disable any antivirus that may conflict with the installation.

Are your hard drives in RAID?

Edited by Kevin J, 09 March 2007 - 01:12 PM.

[bibooo]

Hi Kevin,

Thanks for the response. I have all the Avid software installed, but I did not have the dongle attached when trying to install DVDit as I didn't think I would need to. I will try it with the dongle attached and see if it makes a difference.

I'll try copying the install file to my HD and see if this helps also.

My drives are not set up in a RAID configuration, they are just 2 separate drives.

I will post my findings very shortly.

Thanks again,

bibooo

[bibooo]

OK, tried it with the dongle attached - No different

Tried with the CD contents on my hard drive - No different

Tried with my firewall/anti virus switched off - No different

Unfortunately I am still stuck, any ideas?

Many thanks in advance,

bibooo

[Kevin J]

Have you tried contacting Avid? Because I've only seen this message due to obvious reasons, this is probably related to the Avid specific release.

[bibooo]

It seems that DVDit 6.2 will only run on Windows XP Pro - even though the system requirements state that both Home and Pro will run it. I successfully installed it on a friend's laptop running XP Pro without any issues.

I will also mention that Roxio's customer service and support system is a completely non existent, it has been 3 weeks since I sent my query and I have not had a response; needless to say, I will never buy any Roxio product again.

Thanks for everyone's help on this.

Regards,

bibooo

[SS Scott]

Biboo, I thought I sent you a PM, got your email address and then pointed to you a 6.1 update for DVDit Pro on the 10th.  If not, drop me a PM with your email address and I will get that out to you.

[Lazarus]

I'm having the same problem with trying to install DVDit 6.2 to XP MediaCenter. Could you send me a link to 6.1?

[steve_hartwell]

Here's a stupid question.

You didn't say you have a DVD burner in the computer.

Do you have a DVD burner in the computer ?

[aprilm]

Biboo, I thought I sent you a PM, got your email address and then pointed to you a 6.1 update for DVDit Pro on the 10th.  If not, drop me a PM with your email address and I will get that out to you.

Having the same problem as all these other guys - product won't even begin to install, and using Windows MCE - any chance I could get the link to the 6.1 if that's the work around that seems to work?  thanks.

[StanberrysINT]

Same issue as I have MCE.  Was there ever any resolution to this? Thanks.

[SS Scott]

send me a PM (private message) with your name and email address and I can help you out.

[alexpmoser]

I am having this exact problem as well. Please advise. Thank you.

-Alex

[dwilly]

I am also having trouble installing with MCE. A link to 6.1 would be greatly appreciated. Thanks D

[gaper1]

DVDIt! bundled with AVID is not supported in MCE

[vpgrandpa]

send me a PM (private message) with your name and email address and I can help you out.

I am also having this problem could you send the link to me as well?

[CountryMan]

I am also having this problem could you send the link to me as well?

I am getting thiis message too. I have Windows Media. Can someone help me? Thanks!

[gerrycud]

I'm having the same problem. I also have Win MCE.  Could you send me the link as well? Thanks

[vrmurphy]

I'm having the same problem. I also have Win MCE.  Could you send me the link as well? Thanks

and the same issues continue...

[jedijson]

I am having this issue now, too.  I'm running Vista, and have successfully installed Avid XPress Pro.

If you could send me the solution, I would be very grateful.

Thanks!