[solidbluetie]

Hi,
On my first try using sonic express labeler, when I go to start the program (start/programs/sonic/express labeler) & I click - - I imediately get a microsoft error message. You know the one - - 'sonic express labeler has encountered a problem - would you like to send an error message to microsoft?'.

This is a new hp pc - where the sonic software came pre-installed from hp. So, no installation on my side, no disc either.

I was going to try to use the lightscribe features . . . help!

[fred58]

Call HP. It iss OEM and they should give you support.

[solidbluetie]

Hi Fred - so after I read your comment, I did an online chat with someone from hp for over an hour. They never understood my problem - - they were just shooting canned answer after canned answer at me - everything from . . . 'let's perform a full system restore'!

She couldn't understand that my lightscribe works fine - it is the software - sonic express labeler - that was installed on my pc by hp that wasn't working.

So, I decided to call them directly. After an hour on hold listening to 'music' & how important I was, I hung up.

This sucks.

[wombatkz]

I had the exact same problem and was able to fix it with the following advice from the Lightscribe website. It's only applicable if you have something from Logitech installed. (Even though the info below references an error with dwwin.dll, I never had that error pop up on my screen. I only got the "encountered a problem and needs to close error".)

Sonic Express Labeler & Logitech SetPoint software

Date logged: November, 2006
Known Affected Platforms: WindowsXP
Symptom: With the SetPoint software installed, the Sonic Labeler would not load and errors out with a message indicating access problems with ‘dwwin.dll’. This does not affect other labeling software such as SureThing or Nero.
Cause: SetPoint and Sonic are using the same reference file name.
Recommended Resolution: Exit SetPoint software: Right click Logitech icon on lower right icon tray, and choose “exit”. Please also check with Logitech or Sonic for future updates that may resolve this issue.
Known versions affected: Sonic Express Labeler v2.0, SetPoint V3.10

This post has been edited by wombatkz: 27 March 2007 - 05:10 AM

[DrezZ]

Thank you wombatkz!

It was a really simple soloution to my problem. I noticed your tag because I have a gaming mouse from Logitech installed on my PC and thereby the Logitech SetPoint software.
So thank you, now I won't have to troubleshoot the internet no more !

[jooce71]

OMG!!! Thank you Wombatkz.

I have been struggling with my express labeler and this error message for 5 - 6 days now. Have installed, uninstalled, downloaded numerous patches, played with windows media player versions, blah blah blah........

I read this post, exited my Logitech application and BINGO!!! Express Labeller works Perfectly.

Hmmmm..... now should I do a system restore to remove all these patches that I prolly dont need?????????

[Bill B]

Hi,
I have the same exact problem loading Sonic Express Labeler resulting in same error message.
Problem is I have no Logitech software installed.
Any other known conflicting software?
BillB

[Jaiboon]

I have the same problem. I just removed all my logitek files and it did absolutely no good. Any other ideas...?

[Bill B]

Hi,
I have the same exact problem loading Sonic Express Labeler resulting in same error message.
Problem is I have no Logitech software installed.
Any other known conflicting software?
BillB

Just uninstalled Norton 360 version 2 (for other reasons), and now Express Labeler works again!
Bill B

[MtShasta]

Just uninstalled Norton 360 version 2 (for other reasons), and now Express Labeler works again!
Bill B

A bit of troubleshooting once Logitech was identified and here it is. At least on my system.
Setpoint.exe, Logitech Set Point Event Manager, ver 4.72.40.0