10 replies to this topic

[Proto]

Hey guys

I purchased Roxio 9 less than a month ago and I haven't had a successful disc burned yet.  

It plays back most of the time without a problem on my computer but my DVD players will not recognize it and if my some great chance it does, it is 'jagged', it skips, etc.  

So I perused these boards for a bit, took some of the advice of saving to IMO and all that other happy stuff.

Nothing.  Still getting errors left and right and it shuts down sporadically.

I email Roxio and tell them I want to return it.
They re-direct me to another location to notify of my request.  
I click on the link they send me and request the return from them.
I get the same exact email AGAIN.

Is this like "distract your opponent"?

Why does Roxio hate me?  


If anyone lives on the northeast coast, come help me.  I'm the one in the fetal position rocking back and forth mumbling "no DVD...Error while burning disc"

[grandpabruce]

Hey guys

I purchased Roxio 9 less than a month ago and I haven't had a successful disc burned yet.  

It plays back most of the time without a problem on my computer but my DVD players will not recognize it and if my some great chance it does, it is 'jagged', it skips, etc.  

So I perused these boards for a bit, took some of the advice of saving to IMO and all that other happy stuff.

Nothing.  Still getting errors left and right and it shuts down sporadically.

I email Roxio and tell them I want to return it.
They re-direct me to another location to notify of my request.  
I click on the link they send me and request the return from them.
I get the same exact email AGAIN.

Is this like "distract your opponent"?

Why does Roxio hate me?  
If anyone lives on the northeast coast, come help me.  I'm the one in the fetal position rocking back and forth mumbling "no DVD...Error while burning disc"

Did you try a different brand of media?  What media are you using?  What are your system specs?  What programs are you using in EMC 9?

[Beerman]

Since it plays on your computer well, then there is obviously a problem with the player.  Have you tried another brand of media and see if that helps? Burn to a slower speed?  Tried on other players (friends)?
I had a player that wouldn't play many of my discs while all the others played the disc perfectly fine.

[Proto]

Did you try a different brand of media?  What media are you using?  What are your system specs?  What programs are you using in EMC 9?

It says Roxio Easy Media Creator 9.

I am trying to do a slow show presentation with music.  

For normal burning cd processes, I used to use Sonic....however, when I clicked on My DVD to go that route from Sonic, it always said I had to upgrade.

Well, I did.  And I thought I went to the best one because I don't like to buy more than once.

(One and Done!)

I have a Dell XPS 600.  Tons of unused memory.  

And sometimes that drag and drop thingy completely throws off other programs.

Oh yea, when I tried burning yesterday, Sonic said something about they could not find path...BMPLE....no idea what that is...so I tried reinstalling it and my system crashed.  So now I have NO Sonic.

[sknis]

Hey guys

I purchased Roxio 9 less than a month ago and I haven't had a successful disc burned yet.

It plays back most of the time without a problem on my computer but my DVD players will not recognize it and if my some great chance it does, it is 'jagged', it skips, etc.

So I perused these boards for a bit, took some of the advice of saving to IMO and all that other happy stuff.

Nothing. Still getting errors left and right and it shuts down sporadically.

I email Roxio and tell them I want to return it.
They re-direct me to another location to notify of my request.
I click on the link they send me and request the return from them.
I get the same exact email AGAIN.

Is this like "distract your opponent"?

Why does Roxio hate me?


If anyone lives on the northeast coast, come help me. I'm the one in the fetal position rocking back and forth mumbling "no DVD...Error while burning disc"

Pretty hard to diagnose problems with little information. First post your computer specs. If you use My Controls at the top of the page and edit your signature, you can put the specs there and they will appear on every post you make.

Check your DVD player manual. Does it play both plus R and dash R discs? Will it play RW discs? What brand of disc are you using? Buy a better brand if you are using a house brand. Have you tried loking for burn errors using DVD Infor Pro (right side of the Home Applications page under utilities).

Now, how are you making the DVDs? You computer will pray just about any video file you throw at it but for the DVD player, it has to be in the right format with all the right things in the right places.

Do you have a Sonic application AND Roxio EMC 9 on your computer at the same time?  Thta's perhaps what's throwing you off.  You can do everything you want to in EMC 9 and more.  No need to have both.

Edited by sknis, 22 March 2007 - 07:17 AM.

[grandpabruce]

It says Roxio Easy Media Creator 9.

I am trying to do a slow show presentation with music.  

For normal burning cd processes, I used to use Sonic....however, when I clicked on My DVD to go that route from Sonic, it always said I had to upgrade.

Well, I did.  And I thought I went to the best one because I don't like to buy more than once.

(One and Done!)

I have a Dell XPS 600.  Tons of unused memory.  

And sometimes that drag and drop thingy completely throws off other programs.

Oh yea, when I tried burning yesterday, Sonic said something about they could not find path...BMPLE....no idea what that is...so I tried reinstalling it and my system crashed.  So now I have NO Sonic.

You didn't answer any of my questions.  No way to help, without that information.  List system specs, similar to how I have mine listed in my signature.

[Proto]

Since it plays on your computer well, then there is obviously a problem with the player.  Have you tried another brand of media and see if that helps? Burn to a slower speed?  Tried on other players (friends)?
I had a player that wouldn't play many of my discs while all the others played the disc perfectly fine.

I have two DVD players currently (Sony and Panasonic) and neither one of them play the DVDs.

Oh and it's only a 3+ minute slideshow....it's not like I'm burning a movie.

[Beerman]

I have two DVD players currently (Sony and Panasonic) and neither one of them play the DVDs.

Oh and it's only a 3+ minute slideshow....it's not like I'm burning a movie.

If it plays in your computer, then there's obviously not a problem with the project.  I'd first make sure you have a clean player then, try other media.

[Proto]

You didn't answer any of my questions.  No way to help, without that information.  List system specs, similar to how I have mine listed in my signature.

Microsoft Windows XP Professional 2002
Service Pak 2

Processor

        * Intel R

        * Pentium R  D  CPU 3.00GHZ
     2.99 GHZ     2.00GB of RAM

    * Processor number
    * 820

    * Clock speed
    * 2.8 GHz
    
      * Processor main features
    * Intel Extended Memory 64 Technology

RAM

    * RAM installed
    * 1 GB

    * Max supported RAM
    * 8 GB

    * Data integrity check
    * Non-ECC

    * Memory speed
    * 533 MHz

    * RAM features
    * Unbuffered, Two DDR channels

    * RAM form factor
    * DIMM 240-pin

    * RAM technology
    * DDR II SDRAM

System

  
    * Microsoft Windows XP Home Edition, Microsoft Windows XP Professional, Microsoft Windows XP Media

Video Output

    * Video Output / Graphics Processor / Vendor
    * NVIDIA GeForce 6800

    * Digital video standard
    * Digital Visual Interface (DVI)

    
    * Video output form factor
    * Plug-in card

    * Video output interface type
    * PCI Express x16


    

Optical Storage

    * CD / DVD type
    * DVD-ROM

    * CD / DVD read speed
    * 48x (CD) / 16x (DVD)

    * Optical storage interface type
    * IDE

Storage Hard Drive

    * Hard drive interface
    * Serial ATA-150

    * Hard drive installed qty
    * 1

    * Hard drive size
    * 160 GB

    * Hard drive type
    * Standard

    * Spindle speed
    * 7200 rpm

Interface Provided

    * Interface
    * 1 Display / video VGA, 1 Display / video DVI-Analog/Digital, 1 Display / video S-video output, 2 IEEE 1394 (FireWire), 8 Hi-Speed USB, 1 Keyboard Generic, 1 Mouse Generic, 1 Network Ethernet 10Base-T/100Base-TX/1000Base-T, 1 Serial RS-232, 1 Audio, 3 Audio Line-out, 1 Microphone Input, 1 Headphones Output

    * Connector Type
    * 15 pin HD D-Sub (HD-15), 4 pin USB Type A, 6 pin mini-DIN (PS/2 style), RJ-45, 9 pin D-Sub (DB-9), Mini-phone 3.5 mm, Mini-phone stereo 3.5 mm

Optical Storage (2nd)

    * 2nd optical storage type
    * CD-RW

    * Read speed
    * 48x

    * Rewrite speed
    * 32x

    * Write speed
    * 48x


Cache Memory

    * Cache
    * 2 MB L2 cache

    * Cache per processor size
    * 2 MB

Mainboard

    * Chipset type
    * NVIDIA nForce4 SLI Intel Edition

    * Data bus speed
    * 800 MHz


Video Memory

    * Video memory
    * 256 MB

    * Video memory technology
    * DDR SDRAM


Slot Provided

    * Slot provided
    * 1 (0 free) Processor LGA775 Socket, 4 (2 free) Memory DIMM 240-pin, 2 (1 free) PCI Express x16, 3 (2 free) PCI, 1 (1 free) PCI Express x1

Storage Controller

    * Storage controller RAID level
    * RAID 0, RAID 1

    * Storage controller channel qty
    * 4

    * Storage controller form factor
    * Integrated

    * Storage controller installed qty
    * 1

    * Storage controller interface type
    * Serial ATA-300

    * Storage controller type
    * RAID




Now, initially I DID have a problem with the Video Processor so I called tech support and they walked me thru upgrading it (I needed an upgrade after 1 year?)  ..  

now it says "NVidia NForce PCI Sys Mgmnt - NVidia Stripe 465.66G Drive"



Did I cover everything?

[cdanteek]

Proto,

Optical Storage

* CD / DVD type
* DVD-ROM

* CD / DVD read speed
* 48x (CD) / 16x (DVD)

* Optical storage interface type
* IDE

I see no DVD Burner! Are you burning to a CDR?

cd

[Proto]

Proto,

Optical Storage

* CD / DVD type
* DVD-ROM

* CD / DVD read speed
* 48x (CD) / 16x (DVD)

* Optical storage interface type
* IDE

I see no DVD Burner! Are you burning to a CDR?

cd

Urghh....uh...if I haven't tipped my hand already, I'm not that computer savvy.  

Where would it tell me that?

I am pretty sure I'm not using the CDR.