[urbansamurai505]

I read through all of the posts that I could find here on videowave issues with windows vista, but I haven't found a solution that works with my problem.

When I run videowave, I get a message that says that it cannot find the configuration file and to reinstall videowave. I can't install videowave again by itself, so I tried uninstalling the whole EMCS9 suite and all other software from sonic that was on my computer. I reinstalled the software again choosing custom settings and chose not to install xingtones or sightspeed. And as soon as the install finished, I uninstalled drag-to-disk and then rebooted.

But now I still have the same message popping up and I really need to get this software working. I'm not really very happy that I paid for software that said it was vista compatible when it really isn't. But either way, I still need to get it working so I can finish a video project for school.

Any suggestions of things I should try?

[knight-gkla]

I read through all of the posts that I could find here on videowave issues with windows vista, but I haven't found a solution that works with my problem.

When I run videowave, I get a message that says that it cannot find the configuration file and to reinstall videowave. I can't install videowave again by itself, so I tried uninstalling the whole EMCS9 suite and all other software from sonic that was on my computer. I reinstalled the software again choosing custom settings and chose not to install xingtones or sightspeed. And as soon as the install finished, I uninstalled drag-to-disk and then rebooted.

But now I still have the same message popping up and I really need to get this software working. I'm not really very happy that I paid for software that said it was vista compatible when it really isn't. But either way, I still need to get it working so I can finish a video project for school.

Any suggestions of things I should try?

Was this a clean install of Vista, if not that's the place to start. The upgrade route is a disaster.

[Rachel Burnworth]

I just purchased a computer with windows vista home premium and in the same shopping trip I also purchased roxio easy media creator 9 suite. Same problem with VideoWave and am lost about what to do. I've also tried uninstalling and reinstalling. so if you find a solution please email <removed to avoid spam>

This post has been edited by gi7omy: 22 March 2007 - 06:36 PM

[Rachel Burnworth]

Does anyone know what can be done about the error message stating that VideoWave needs to be reinstalled.
New computer and new program, been uninstalled and reinstalled several times same problem

[gi7omy]

Rachel - never post an e-mail address to any public forum. They get trawled by spider bots and it's far more likely you'll end up on a spammer list than get any meaningful replies.

However, you could try doing a repair installation - find the add/remove program (or whatever vista calls it - I'm holding back from that until at least half the bugs have gone home) and see if it will let you do a repair installation

[MillerJ]

Installed EMC9 the other day on a Dell that came with Windows Vista preinstalled. I have no problems with any component, including Videowave. The other problem I saw was the playback of a captured video clip from my camcorder was not smooth.