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This post has been edited by Dave Hurwitz: 22 March 2007 - 10:26 PM
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EMC 9 Photsuite Installation Problem
#1
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Posted 22 March 2007 - 10:20 PM
Help, after installing EMC 9, if I try to use Photosuite, it starts an installation again, goes through an installation, asks to reboot the computer but if I reboot the same thing happens the next time I try to use Photosuite. The program eventually boots up and seems to be usable but the installation process runs in the background the whole time the program is running. When I close Photosuite, Windows Installer returns an error that it had to close. I tried uninstalling just Photosuite then reinstalling it again but this did not fix the problem.
Also Videowave will not load
Also Videowave will not load
#2
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Posted 23 March 2007 - 03:17 AM
One quick query - is the anti-virus program running during the installation? If so, turn it off (and also anything else that may be running)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
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Posted 23 March 2007 - 05:48 AM
QUOTE (gi7omy @ Mar 23 2007, 04:17 AM) <{POST_SNAPBACK}>
One quick query - is the anti-virus program running during the installation? If so, turn it off (and also anything else that may be running)
Antivirus was off.
#4
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Posted 23 March 2007 - 09:39 AM
QUOTE (gi7omy @ Mar 23 2007, 04:17 AM) <{POST_SNAPBACK}>
One quick query - is the anti-virus program running during the installation? If so, turn it off (and also anything else that may be running)
PROBLEM SOLVED!!!!! I called tech support, got a technician promptly. He emailed me the clean uninstall instructions from this web site. It's not easy - you have to uninstall Roxio, when that doesn't work, which it probably won't, you have to use Windows Install Cleanup downloaded from Microsoft to get rid of the rest of the program. Then you have to manually erase the files, which is a big problem in Vista as it keeps denying access to some folders even if you are the administrator and only user on the system. That problem is solved by moving some folders to the desktop. Then you have to edit the registry, disable all startups in MSConfig, reboot and reinstall. Then reboot to finish installation and remember to re-enable startups. Vista knows that the folders on the desktop are now not active and they can be erased easily. A lot of people would not want to get so involved with Vista and it's always scary when you edit the registry unless you do that sort of stuff frequently. Anyway, this worked. I wish MS and Roxio would have more bullet-proof software that didn't run into this type of problem. Whew, I need a vacation!
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