3 replies to this topic

[Mikebotz1]

I am trying to install EMC 9 on a new Dell computer which had an OEM version of EMC 9 on it, and I keep getting the invalid cd key error.  The new version of 9 uninstalled all of the previous components of the OEM 9.  I tried to use the link with the patch to fix it, but when I try to acess the page I get another error that I'm not authorized to view the page.  Someone please HELP!

Edited by Mikebotz1, 28 March 2007 - 05:32 PM.

[Beerman]

I am trying to install EMC 9 on a new Dell computer which had an OEM version of EMC 9 on it, and I keep getting the invalid cd key error.  The new version of 9 uninstalled all of the previous components of the OEM 9.  I tried to use the link with the patch to fix it, but when I try to acess the page I get another error that I'm not authorized to view the page.  Someone please HELP!

http://kb.roxio.com/content/kb/Creator/000116CR
Is this the link you went to? It works for me.  Maybe it's the wonderful IE7 in Vista causing a problem with you viewing it.  If you still can't get it to show up, download Firefox and try accessing it from that browser.

[planneroftowns]

Same as me - Dell PC with Vista.  

Uninstalled Roxio Creator DE and tried to install EMC 9.  CD key invalid.  And unable to access the patch file from home or from work (XP/IE6).  

Any advice would be much appreicated.

[Mikebotz1]

I am trying to install EMC 9 on a new Dell computer which had an OEM version of EMC 9 on it, and I keep getting the invalid cd key error.  The new version of 9 uninstalled all of the previous components of the OEM 9.  I tried to use the link with the patch to fix it, but when I try to acess the page I get another error that I'm not authorized to view the page.  Someone please HELP!

I got it!
Just removed all roxio software through the control panel, restarted the pc and then installed.