cd key invalid error in EMC 9 on a dell w/vista

#1 Mikebotz1

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Post icon Posted 28 March 2007 - 05:26 PM

I am trying to install EMC 9 on a new Dell computer which had an OEM version of EMC 9 on it, and I keep getting the invalid cd key error. The new version of 9 uninstalled all of the previous components of the OEM 9. I tried to use the link with the patch to fix it, but when I try to acess the page I get another error that I'm not authorized to view the page. Someone please HELP!

This post has been edited by Mikebotz1: 28 March 2007 - 05:32 PM

#2 Beerman

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Posted 28 March 2007 - 05:53 PM

QUOTE (Mikebotz1 @ Mar 28 2007, 08:26 PM) <{POST_SNAPBACK}>

http://kb.roxio.com/content/kb/Creator/000116CR
Is this the link you went to? It works for me. Maybe it's the wonderful IE7 in Vista causing a problem with you viewing it. If you still can't get it to show up, download Firefox and try accessing it from that browser.

Paul
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#3 planneroftowns

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Posted 29 March 2007 - 01:22 AM

Same as me - Dell PC with Vista.

Uninstalled Roxio Creator DE and tried to install EMC 9. CD key invalid. And unable to access the patch file from home or from work (XP/IE6).

Any advice would be much appreicated.