5 replies to this topic

[kelusman]

I just downloaded EMC 9, after paying for the download, and when it prompts for the CD key (even though I don't have a CD), the key that was provided in the receipt I was given will not open the program.  Is there a work around to this or some other option other than waiting for Roxio to reply to my request?  It has been several days since I wrote and I have not heard anything from them.

Thanks,

CK

[LonH]

I hate to say it kelusman but I am having the same problem paid for download and my CD key will not work.  Also today,  After searching I am starting to wonder if thier system was messed up today.

[qtrmile]

Kelusman, I have the exact same issue and Customer Service told me they had a fix posted but it didn't work right so they removed it. Hate to say it but They have no fix at this time. We sit and wait.

[Snookums]

I had the same problem. Key wouldn't work. Here's what I learned on a post from some one. Go to Control Panel. Go to uninstall programs. Uninstall all of Roxio programs. Restart Computer and reinstall downloaded software. I did this and then the key worked. Hope this works for you.

[LonH]

I wish I hadn't tried the uninstall of everything   

I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.  

I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support.  We will see what happens this week.

I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.

[Snookums]

I wish I hadn't tried the uninstall of everything   

I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.  

I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support.  We will see what happens this week.

I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.

Sorry it didn't help you. I wish you all the luck. You're gonna need it. I finally got a reply from Roxio after several times contacting them through their web tickets. They sent me another Key. Sorry Roxio. I already got it fixed from the good people on this forum helping each other.