I just downloaded EMC 9, after paying for the download, and when it prompts for the CD key (even though I don't have a CD), the key that was provided in the receipt I was given will not open the program. Is there a work around to this or some other option other than waiting for Roxio to reply to my request? It has been several days since I wrote and I have not heard anything from them.
Thanks,
CK
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CD Key Won't Work
#2
Posted 30 March 2007 - 06:59 PM
I hate to say it kelusman but I am having the same problem paid for download and my CD key will not work. Also today, After searching I am starting to wonder if thier system was messed up today.
#3
Posted 31 March 2007 - 10:57 AM
Kelusman, I have the exact same issue and Customer Service told me they had a fix posted but it didn't work right so they removed it. Hate to say it but They have no fix at this time. We sit and wait.
#4
Posted 31 March 2007 - 02:56 PM
I had the same problem. Key wouldn't work. Here's what I learned on a post from some one. Go to Control Panel. Go to uninstall programs. Uninstall all of Roxio programs. Restart Computer and reinstall downloaded software. I did this and then the key worked. Hope this works for you.
#5
Posted 01 April 2007 - 04:11 PM
I wish I hadn't tried the uninstall of everything
I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.
I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support. We will see what happens this week.
I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.
I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.
I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support. We will see what happens this week.
I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.
#6
Posted 02 April 2007 - 03:50 PM
QUOTE (LonH @ Apr 1 2007, 04:11 PM) <{POST_SNAPBACK}>
I wish I hadn't tried the uninstall of everything
I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.
I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support. We will see what happens this week.
I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.
I have tried the uninstall with the install cleaner, removal of all registry entries and deleting all of the files with no luck.
I have opened a ticket but now I am starting to worry since there seems to be an aboundance of users who are not getting any replies from support. We will see what happens this week.
I can say I am really suprised by all the problems that I am seeing on the forums, I have always had an excellent expirance with roxio in the past so I am suprised, that the install didn't work.
Sorry it didn't help you. I wish you all the luck. You're gonna need it. I finally got a reply from Roxio after several times contacting them through their web tickets. They sent me another Key. Sorry Roxio. I already got it fixed from the good people on this forum helping each other.
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